Expanding your at-home workforce can have a significant effect on IT infrastructure, security/compliance, and corporate processes. Progent has two decades of experience helping small and mid-size businesses to plan, configure, manage, tune, and debug IT networks that incorporate at-home workers. Progent can assist your Wilmington organization to pick the right technologies and adhere to leading practices in creating and operating a secure virtual solution for teleworkers that promotes teamwork and delivers maximum business value. Progent can provide services that go from as-needed expertise for helping you over challenging IT bottlenecks to full project management or co-management to help you carry out business-critical tasks.

Progent's consultants can assist Wilmington, Delaware companies to with any facet of building a high-performing work-at-home environment by delivering infrastructure configuration services, IP voice expertise, voice/video conferencing support, collaboration platform selection and deployment, cloud integration, Help Desk services, endpoint security, data protection solutions, and centralized management.

IP Voice Solutions for At-Home Workers
Expanding the business PBX environment to include telecommuters is vital to supporting an effective at-home workforce. A variety of cloud-centric VoIP platforms are used by small and mid-size businesses to server remote users. Many larger organizations rely on Cisco's current or legacy platforms for VoIP solutions. Progent can help businesses of all sizes to plan or maintain a telecommuter IP voice service that delivers the flexibility, transparency and security needed for at-home workers. Progent's Cisco-certified CCIE IP Voice experts can provide advanced support to help businesses optimize their current Cisco VoIP systems to handle an expanding remote workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM or CUCM) delivers advanced telephony features to devices like VoIP phones, media processing platforms, Voice over IP gateways, and mixed media apps deployed across the network. CUCM supports other mixed media services like messaging, video conferencing, and customer collaboration networks. For details about Progent's CUCM expertise, visit Cisco Unified CM expertise.
  • CallManager is Cisco's legacy call-processing agent and has been superseded by Cisco Unified CM. Progent can help you to support your existing CallManager deployment or upgrade efficiently to Cisco's modern IP telephony products. To learn about Progent's expertise for CallManager and Cisco's other older VoIP products, refer to CallManager consulting.
  • Cisco IP Gateways enable connectivity with public telephony networks and with clients working beyond the corporate perimeter such as at-home workers. Progent can provide consulting expertise for Cisco's earlier generation IP gateways including the UC520, UC540 and UC560 series as well as for modern Cisco SIP gateways. See Cisco Session Initiation Protocol (SIP) gateway configuration expertise.
  • Other VoIP Platforms supported by Progent's consultants include Vonage, Intermedia Unite and 8x8. Progent can help you to expand your wide area network infrastructure to work with these VoIP solutions and deliver as-needed integration and troubleshooting expertise.

Contact Progent for Telecommuter Support Services
To contact Progent about building and maintaining an efficient telecommuter environment for your Wilmington, Delaware organization, call 1-800-993-9400 or visit Contact Progent.