Expanding your telecommuter workforce may have a major impact on IT architecture, security/compliance, and company processes. Progent has 20 years of background helping small and mid-size businesses to plan, configure, administer, tune, and debug IT environments that incorporate work-from-home employees. Progent can help your Spokane company to select the right technologies and adhere to best practices in creating and operating a safe virtual ecosystem for telecommuters that facilitates collaboration and returns top value. Progent can provide services ranging from as-needed expertise for getting you over challenging IT bottlenecks to comprehensive project management to help you successfully complete business-critical tasks.

Progent can help Spokane, Washington companies to with any facet of creating a high-performing remote work ecosystem by providing network infrastructure design and configuration services, IP voice troubleshooting, voice/video conferencing support, collaboration platform customization and training, public cloud connectivity, Help Desk augmentation, data security, data protection solutions, and streamlined management.

VoIP Solutions for Remote Workers
Extending the company phone environment to accommodate telecommuters is vital to supporting a productive at-home workforce. A broad range of cloud-centric VoIP platforms are used by SMBs to server telecommuters. Many larger organizations rely on Cisco's modern or older products for IP voice solutions. Progent can help organizations of all sizes to design or maintain a remote IP voice environment that delivers the flexibility, transparency and security needed for at-home workers. Progent's Cisco-certified CCIE IP Voice experts offer advanced support to help businesses tune their current Cisco VoIP systems to handle a growing at-home workforce.

  • Cisco Unified Communications Manager (CUCM) delivers high-end telephony features to devices like VoIP phones, media processing platforms, VoIP gateways, and multimedia apps deployed across the network. Unified Communications Manager supports other mixed media services like messaging, video conferencing, and customer interaction networks. For details about Progent's CUCM expertise, see CUCM consulting services.
  • CallManager is Cisco's earlier call-processing software and has been superseded by CUCM. Progent can help you to support your existing CallManager deployment or upgrade smoothly to Cisco's current IP telephony products. To learn about Progent's expertise for CallManager and Cisco's other older IP voice products, see Cisco CallManager expertise.
  • Cisco IP Gateways enable integration with public telephony networks and with clients working outside the corporate firewall like telecommuters. Progent offers expert support for Cisco's earlier generation IP gateways including the UC520, UC540 and UC560 products as well as for current Cisco Session Initiation Protocol (SIP) gateways. See Cisco SIP gateway configuration consulting.
  • Additional VoIP Products supported by Progent's consultants include Vonage, RingCentral and 8x8. Progent can assist you to update your wide area network infrastructure to work with these VoIP solutions and deliver on-demand deployment and debugging services.

Contact Progent for Telecommuter Support Services
To get in touch with Progent about building and managing a productive work-from-home solution for your Spokane, Washington company, call 1-800-993-9400 or refer to Contact Progent.