Enlarging your remote workforce can have a major impact on IT infrastructure, security, and corporate culture. Progent has 20 years of background assisting small and mid-size businesses to design, configure, manage, tune, and troubleshoot IT networks that support at-home workers. Progent can help your Sorocaba company to select the appropriate tools and adhere to best practices in creating and operating a secure virtual office solution for telecommuters that facilitates collaboration and delivers maximum business value. Progent can provide services that go from on demand expertise for getting you past challenging technical roadblocks to full project management or co-management to help you successfully complete mission-critical initiatives.

Progent can help Sorocaba, São Paulo companies to with any aspect of building a high-performing work-at-home ecosystem by delivering network infrastructure configuration services, VoIP PBX expertise, voice/video conferencing integration, collaboration platform customization and training, public cloud connectivity, Call Desk outsourcing, security monitoring, backup/restore solutions, and unified management.

IP Voice Integration for an At-Home Workforce
Expanding the corporate PBX environment to include remote users is critical to supporting a productive at-home workforce. A broad range of cloud-based digital PBX products are popular with small and mid-size businesses to server remote users. Many enterprises depend on Cisco's current or legacy platforms for VoIP solutions. Progent can help businesses of all sizes to plan or tune a remote IP voice service that provides the flexibility, convenience and protection required for remote users. Progent's Cisco-certified CCIE Voice consultants offer advanced support to help businesses optimize their existing Cisco VoIP systems to handle an expanding at-home workforce.

  • Cisco Unified Communications Manager (CUCM) extends advanced telephony features to devices like VoIP phones, media processing platforms, VoIP gateways, and multimedia applications deployed across the network. Unified Communications Manager supports additional mixed media services such as messaging, video conferencing, and customer collaboration networks. For details about Progent's Unified Communications Manager support, see Cisco Unified Communications Manager expertise.
  • CallManager is Cisco's legacy call-processing agent and has been replaced by Cisco Unified CM. Progent's consultants can help your company to support your existing CallManager environment or migrate efficiently to Cisco's current IP telephony solutions. To find out about Progent's expertise for CallManager and Cisco's other older IP voice products, refer to Cisco CallManager consulting services.
  • Cisco IP Gateways provide integration with PSTN networks and with users operating beyond the corporate firewall like telecommuters. Progent offers expert support for Cisco's earlier generation IP gateways like the UC520, UC540 and UC560 series and for modern Cisco SIP gateways. See Cisco SIP gateway integration expertise.
  • Other VoIP Platforms supported by Progent include Vonage, RingCentral and 8x8. Progent can assist you to update your WAN infrastructure to support these VoIP solutions and deliver as-needed integration and debugging expertise.

Contact Progent for Telecommuter Support Services
To contact Progent about building and maintaining an efficient telecommuter environment for your Sorocaba, São Paulo company, phone 1-800-993-9400 or refer to Contact Progent.