Expanding your remote workforce can have a significant impact on IT infrastructure, security/compliance, and company workflows. Progent has 20 years of background helping SMBs to design, deploy, manage, tune, and debug IT environments that support work-from-home employees. Progent can help your Riverside company to select the right tools and adhere to best practices in building and maintaining a secure virtual solution for teleworkers that facilitates teamwork and delivers maximum business value. Progent can provide services ranging from on demand guidance for getting you past occasional technical roadblocks to full project management to help you carry out business-critical tasks.

Progent can assist Riverside, California companies to with any aspect of building a high-functioning remote work environment by delivering infrastructure configuration services, IP voice troubleshooting, video conferencing integration, collaboration platform customization and training, public cloud integration, Call Desk augmentation, security and compliance, data protection solutions, and centralized management.

VoIP Solutions for Telecommuters
Expanding the company phone system to accommodate teleworkers is critical to supporting a productive work-at-home solution. A broad range of cloud-based VoIP platforms are popular with SMBs to server telecommuters. Many larger organizations depend on Cisco's modern or legacy products for VoIP solutions. Progent can assist organizations of all sizes to design or maintain a telecommuter VoIP service that delivers the flexibility, transparency and security required for at-home workers. Progent's Cisco-certified CCIE Voice consultants offer high-level support to assist organizations optimize their current Cisco VoIP systems to support an expanding remote workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM) extends enterprise telephony capabilities to devices like VoIP phones, media processing platforms, Voice over IP gateways, and mixed media software deployed throughout the network. CUCM manages other mixed media services like unified messaging, voice/video conferencing, and customer interaction networks. For more information about Progent's CUCM support, see Cisco Unified CM consulting services.
  • CallManager is Cisco's earlier call-processing agent and has been superseded by Cisco Unified CM. Progent's consultants can assist your company to maintain your current CallManager environment or migrate efficiently to Cisco's modern IP telephony solutions. For details about Progent's expertise for Cisco CallManager and Cisco's other legacy IP voice platforms, see CallManager consulting services.
  • Cisco IP Gateways enable connectivity with public telephony networks and with users working beyond the corporate perimeter such as telecommuters. Progent offers consulting expertise for Cisco's legacy IP gateways including the UC520, UC540 and UC560 series as well as for modern Cisco Session Initiation Protocol (SIP) gateways. See Cisco Session Initiation Protocol (SIP) gateway integration consulting.
  • Other VoIP Products supported by Progent include Vonage, Intermedia Unite and 8x8. Progent can help you to expand your wide area network architecture to support these solutions and provide as-needed configuration and debugging expertise.

Contact Progent for At-Home Worker Support Services
To contact Progent about building and managing an efficient work-from-home solution for your Riverside, California business, call 1-800-993-9400 or refer to Contact Progent.