Enlarging your remote workforce may have a major effect on network architecture, security/compliance, and company workflows. Progent has two decades of background helping SMBs to design, configure, administer, tune, and troubleshoot IT environments that incorporate at-home workers. Progent can assist your Harrisburg organization to pick the right technologies and follow leading practices in building and maintaining a secure virtual solution for teleworkers that facilitates collaboration and delivers maximum value. Progent offers services ranging from on demand expertise for getting you over occasional technical bottlenecks to comprehensive project management or co-management to help you carry out mission-critical tasks.

Progent can help Harrisburg, Pennsylvania companies to with any facet of building a high-functioning remote work environment by delivering infrastructure configuration services, VoIP PBX troubleshooting, video conferencing support, collaboration platform customization and training, public cloud integration, Call Desk services, cybersecurity, data protection solutions, and streamlined management.

IP Voice Solutions for At-Home Workers
Expanding the company PBX system to accommodate telecommuters is vital to supporting an effective at-home workforce. A variety of cloud-centric digital PBX platforms are popular with SMBs to server teleworkers. Many larger organizations rely on Cisco's modern or older platforms for VoIP management. Progent can help businesses of any size to design or maintain a telecommuter VoIP service that provides the flexibility, transparency and protection required for remote users. Progent's Cisco-certified CCIE IP Voice experts can provide high-level support to help businesses optimize their existing Cisco VoIP environments to handle an expanding remote workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM or CUCM) extends high-end IP telephony capabilities to devices like VoIP phones, media processing products, Voice over IP gateways, and mixed media software used across the network. Unified Communications Manager supports other mixed media services such as unified messaging, video conferencing, and team collaboration networks. For details about Progent's Cisco Unified CM or CUCM support, refer to CUCM expertise.
  • Cisco CallManager is Cisco's earlier call-processing agent and has been replaced by CUCM. Progent's consultants can help you to maintain your current CallManager deployment or migrate efficiently to Cisco's current IP telephony solutions. To learn about Progent's support services for CallManager and Cisco's other older IP voice products, refer to CallManager consulting services.
  • Cisco IP Gateways provide connectivity with public telephony networks and with clients operating outside the corporate firewall such as telecommuters. Progent can provide expert support for Cisco's earlier generation IP gateways including the UC520, UC540 and UC560 products as well as for current Cisco SIP gateways. See Cisco SIP gateway configuration consulting.
  • Other VoIP Products supported by Progent's consultants include Vonage, Intermedia Unite and 8x8. Progent can assist you to enhance your wide area network infrastructure to support these VoIP solutions and provide online deployment and troubleshooting services.

Contact Progent for Telecommuter Support Services
To contact Progent about building and maintaining an efficient telecommuter environment for your Harrisburg, Pennsylvania company, phone 1-800-993-9400 or go to Contact Progent.