Expanding your telecommuter workforce can have a significant effect on IT infrastructure, security/compliance, and company culture. Progent has two decades of experience assisting small and mid-size businesses to plan, deploy, manage, tune, and troubleshoot IT environments that support at-home workers. Progent can help your Edmonton company to select the right tools and adhere to best practices in creating and operating a safe virtual solution for teleworkers that facilitates teamwork and returns top business value. Progent offers support services ranging from as-needed expertise for getting you over occasional IT bottlenecks to full project management to help you successfully complete business-critical initiatives.

Progent's consultants can assist Edmonton, Alberta companies to with any facet of creating a high-functioning work-at-home ecosystem by providing network infrastructure design and configuration services, IP voice expertise, voice/video conferencing integration, collaboration platform customization and training, public cloud connectivity, Help Desk services, cybersecurity, backup/restore solutions, and streamlined management.

VoIP Solutions for an At-Home Workforce
Expanding the company PBX environment to accommodate remote users is critical to maintaining a productive work-at-home solution. A variety of cloud-centric digital PBX products are used by small and mid-size businesses to server teleworkers. Many larger organizations depend on Cisco's current or older products for VoIP solutions. Progent can assist businesses of all sizes to design or maintain a telecommuter IP voice environment that delivers the flexibility, transparency and protection needed for telecommuters. Progent's Cisco-certified CCIE IP Voice experts can provide high-level support to help businesses optimize their existing Cisco VoIP systems to handle an expanding at-home workforce.

  • Cisco Unified Communications Manager (CUCM) extends enterprise telephony capabilities to devices like IP phones, media processing products, VoIP gateways, and mixed media applications used throughout the network. CUCM manages other combined media services like unified messaging, video conferencing, and team interaction networks. For details about Progent's CUCM support, refer to CUCM expertise.
  • Cisco CallManager is Cisco's legacy call-processing software and has been replaced by CUCM. Progent's consultants can help you to maintain your existing CallManager environment or upgrade efficiently to Cisco's modern IP telephony products. For details about Progent's expertise for CallManager and Cisco's other early IP voice platforms, visit CallManager consulting services.
  • Cisco IP Gateways enable integration with public telephony networks and with clients working beyond the corporate firewall such as telecommuters. Progent offers consulting expertise for Cisco's legacy IP gateways including the UC520, UC540 and UC560 series as well as for current Cisco Session Initiation Protocol (SIP) gateways. See Cisco Session Initiation Protocol (SIP) gateway integration expertise.
  • Additional VoIP Platforms supported by Progent's consultants include Vonage, RingCentral and 8x8. Progent can assist you to expand your wide area network infrastructure to support these VoIP solutions and deliver on-demand configuration and debugging expertise.

Contact Progent for Telecommuter Expertise
To contact Progent about creating and managing an efficient telecommuter environment for your Edmonton, Alberta organization, call 1-800-993-9400 or visit Contact Progent.