Expanding your telecommuter workforce can have a significant effect on IT architecture, security/compliance, and corporate processes. Progent has 20 years of experience helping small and mid-size businesses to plan, deploy, administer, tune, and troubleshoot IT environments that support a remote workforce. Progent can assist your Albuquerque company to pick the right tools and adhere to leading practices in creating and operating a secure virtual office ecosystem for telecommuters that promotes teamwork and returns top value. Progent offers services that go from on demand expertise for helping you over occasional technical bottlenecks to full project management or co-management to help you carry out mission-critical initiatives.

Progent's consultants can assist Albuquerque, New Mexico organizations to with any facet of building a high-functioning telecommuting environment by delivering infrastructure configuration services, IP voice expertise, voice/video conferencing support, collaboration platform selection and deployment, public cloud integration, helpdesk outsourcing, security monitoring, backup/restore solutions, and streamlined management.

IP Voice Solutions for Teleworkers
Expanding the company PBX system to include teleworkers is critical to maintaining an effective at-home workforce. A variety of cloud-based IP voice products are used by small and mid-size businesses to support teleworkers. Many enterprises rely on Cisco's modern or legacy platforms for VoIP management. Progent can help businesses of any size to design or maintain a telecommuter IP voice environment that delivers the flexibility, transparency and security needed for telecommuters. Progent's Cisco-certified CCIE Voice experts offer high-level support to assist organizations tune their current Cisco VoIP systems to support an expanding at-home workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM) extends advanced IP telephony capabilities to devices such as IP phones, media processing products, VoIP gateways, and mixed media apps deployed throughout the network. CUCM supports other mixed media services like unified messaging, video conferencing, and customer collaboration networks. For more information about Progent's CUCM support, see Cisco Unified Communications Manager consultants.
  • CallManager is Cisco's earlier call-processing software and has been superseded by Cisco Unified CM. Progent's consultants can assist you to maintain your existing CallManager deployment or migrate smoothly to Cisco's current IP telephony solutions. For details about Progent's support services for Cisco CallManager and Cisco's other legacy VoIP products, refer to CallManager consulting services.
  • Cisco IP Gateways enable connectivity with public telephony networks and with clients working beyond the corporate firewall such as at-home workers. Progent offers expert support for Cisco's legacy IP gateways such as the UC520, UC540 and UC560 product lines and for modern Cisco Session Initiation Protocol (SIP) gateways. See Cisco SIP gateway configuration consulting.
  • Additional VoIP Platforms supported by Progent include Vonage, RingCentral and 8x8. Progent can assist you to expand your wide area network infrastructure to work with these VoIP solutions and deliver on-demand integration and debugging expertise.

Contact Progent for At-Home Worker Expertise
To contact Progent about building and managing a productive work-from-home environment for your Albuquerque, New Mexico organization, call 1-800-993-9400 or go to Contact Progent.