Expanding your remote workforce can have a significant effect on network architecture, security, and company workflows. Progent has two decades of background assisting small and mid-size businesses to design, deploy, administer, optimize, and troubleshoot IT networks that support a remote workforce. Progent can assist your Vancouver company to pick the appropriate technologies and follow best practices in building and maintaining a safe virtual office solution for teleworkers that facilitates collaboration and delivers top business value. Progent can provide services that go from as-needed guidance for getting you over challenging technical roadblocks to full project management or co-management to help you successfully complete mission-critical tasks.

Progent can assist Vancouver, British Columbia businesses to with any facet of building a high-performing work-from-home environment by providing infrastructure configuration services, IP voice expertise, video conferencing integration, collaboration platform customization and training, public cloud connectivity, Help Desk augmentation, cybersecurity, backup/restore solutions, and centralized management.

VoIP Integration for Teleworkers
Extending the corporate PBX environment to accommodate telecommuters is critical to supporting an effective at-home workforce. A broad range of cloud-centric VoIP products are popular with small and mid-size businesses to server telecommuters. Many larger organizations depend on Cisco's modern or legacy products for VoIP management. Progent can assist businesses of all sizes to plan or tune a telecommuter VoIP service that delivers the flexibility, convenience and protection required for remote users. Progent's Cisco-certified CCIE IP Voice experts can provide advanced support to assist businesses tune their current Cisco IP voice systems to support an expanding at-home workforce.

  • Cisco Unified Communications Manager (CUCM) extends enterprise IP telephony capabilities to devices such as IP phones, media processing products, Voice over IP gateways, and multimedia apps used across the network. CUCM manages other combined media services like messaging, voice/video conferencing, and customer collaboration networks. For more information about Progent's Unified Communications Manager support, see Cisco Unified CM expertise.
  • Cisco CallManager is Cisco's legacy call-processing agent and has been superseded by Cisco Unified CM or CUCM. Progent can help you to support your current CallManager deployment or upgrade smoothly to Cisco's modern IP telephony products. To find out about Progent's support services for CallManager and Cisco's other early IP voice platforms, visit CallManager consulting.
  • Cisco IP Gateways provide connectivity with PSTN networks and with users working outside the corporate firewall like at-home workers. Progent can provide expert support for Cisco's legacy IP gateways including the UC520, UC540 and UC560 products as well as for current Cisco SIP gateways. See Cisco Session Initiation Protocol (SIP) gateway integration expertise.
  • Other VoIP Platforms supported by Progent's consultants include Vonage, Intermedia Unite and 8x8. Progent can help you to enhance your wide area network infrastructure to work with these solutions and deliver on-demand deployment and troubleshooting expertise.

Contact Progent for Remote Workforce Support Services
To get in touch with Progent about creating and maintaining a productive work-from-home environment for your Vancouver, British Columbia organization, call 1-800-993-9400 or visit Contact Progent.