Expanding your telecommuter workforce can have a major impact on network architecture, security, and company processes. Progent has 20 years of experience assisting businesses of all sizes to plan, deploy, administer, optimize, and troubleshoot IT environments that incorporate a remote workforce. Progent can help your Tucson organization to select the right tools and adhere to best practices in creating and maintaining a secure virtual office ecosystem for teleworkers that facilitates teamwork and delivers top value. Progent can provide support services that go from as-needed guidance for getting you over occasional IT bottlenecks to comprehensive project management or co-management to help you successfully complete mission-critical initiatives.

Progent's consultants can assist Tucson, Arizona businesses to with any facet of creating a high-performing work-at-home environment by delivering infrastructure design and configuration services, IP voice troubleshooting, video conferencing integration, collaboration platform selection and deployment, public cloud integration, Call Desk outsourcing, endpoint security, backup/restore solutions, and unified management.

VoIP Solutions for Remote Workers
Extending the company PBX system to accommodate remote users is vital to maintaining an effective work-at-home solution. A broad range of cloud-centric IP voice platforms are popular with SMBs to server telecommuters. Many enterprises rely on Cisco's modern or legacy platforms for IP voice management. Progent can help organizations of any size to plan or tune a remote IP voice service that provides the versatility, convenience and security required for at-home workers. Progent's Cisco-certified CCIE Voice consultants can provide high-level support to help organizations tune their current Cisco VoIP environments to handle a growing remote workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM or CUCM) extends enterprise telephony capabilities to devices like IP phones, media processing products, VoIP gateways, and mixed media apps deployed throughout the network. CUCM manages additional combined media services such as messaging, voice/video conferencing, and customer interaction networks. For more information about Progent's CUCM support, see Cisco Unified Communications Manager consulting services.
  • Cisco CallManager is Cisco's legacy call-processing agent and has been replaced by Cisco Unified CM. Progent can help you to maintain your existing CallManager deployment or migrate smoothly to Cisco's current IP telephony solutions. To find out about Progent's expertise for Cisco CallManager and Cisco's other early VoIP products, see Cisco CallManager consulting.
  • Cisco IP Gateways provide connectivity with public telephony networks and with users working outside the corporate firewall such as at-home workers. Progent offers consulting expertise for Cisco's earlier generation IP gateways including the UC520, UC540 and UC560 series as well as for current Cisco Session Initiation Protocol (SIP) gateways. See Cisco SIP gateway configuration consulting.
  • Additional VoIP Platforms supported by Progent's consultants include Vonage, RingCentral and 8x8. Progent can help you to update your wide area network architecture to support these solutions and provide on-demand deployment and debugging expertise.

Contact Progent for At-Home Worker Expertise
To get in touch with Progent about creating and managing an efficient work-from-home environment for your Tucson, Arizona company, phone 1-800-993-9400 or visit Contact Progent.