Enlarging your telecommuter workforce may have a major impact on network architecture, security, and company processes. Progent has two decades of experience helping small and mid-size businesses to design, deploy, manage, tune, and debug IT networks that incorporate at-home workers. Progent can assist your Tucson organization to pick the right technologies and adhere to leading practices in building and maintaining a safe virtual solution for telecommuters that facilitates collaboration and delivers top value. Progent can provide support services ranging from as-needed expertise for helping you over occasional technical bottlenecks to full project management or co-management to help you carry out mission-critical initiatives.

Progent can help Tucson, Arizona businesses to with any facet of creating a high-performing telecommuting ecosystem by delivering infrastructure design and configuration services, VoIP PBX troubleshooting, voice/video conferencing support, collaboration platform customization and training, public cloud connectivity, Call Desk augmentation, security and compliance, data protection solutions, and streamlined management.

Help Desk Call Center Support for At-Home Workers
A fast, enterprise-wide changeover to a telecommuter workforce, which might be motivated by a pandemic or as an element of a disaster recovery/business continuity plan, can overwhelm even the most efficient internal Help Desk. Progent's Call Center services allow organizations to outsource or supplement their Help Desk by using Progent's remote Technical Response Center services.

  • Progent's Standard Call Desk support services utilize Progent's nationwide network of remote IT support experts along with enterprise-class ticketing and tracking software to offer an affordable, state-of-the-art Help Desk. Progent's Standard Help Desk Services offer an end-to-end solution that handles all aspects of remote Level 1 PC technical support from initial service requests to trouble ticket generation, desktop sharing, issue resolution, and reporting. A browser-based User's Service Portal allows at-home employees to check or edit the status of their active tickets, enter details, and append screen captures and attachments. Technical support services are delivered at a significant discount off Progent's normal Level 1 technical support rates, and Progent offers the option of fast hand-off to Level 2 and Level 3 support specialists to deal with advanced issues. To find out more, visit Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
  • Progent's Call Desk Supplemental Service enables your business to expand your existing Call Desk team by splitting responsibilities for Help Desk Call Center support services transparently between your regular IT support personnel and Progent's extensive pool of PC support technicians and subject matter specialists. Progent's shared Call Center service uses a co-sourcing support solution based on the number one PSA platform for managing help requests and ticketing, assigning ownership, monitoring progress, and producing reports. To learn how Progent's Support Desk Augmentation Services can help your company to provide best-in-class technical support to your telecommuters, see Progent's Call Desk augmentation Services.

Contact Progent for At-Home Worker Expertise
To contact Progent about creating and maintaining an efficient work-from-home environment for your Tucson, Arizona business, phone 1-800-993-9400 or visit Contact Progent.