Enlarging your telecommuter workforce can have a significant impact on IT infrastructure, security/compliance, and corporate workflows. Progent has two decades of background helping SMBs to design, configure, manage, optimize, and troubleshoot IT environments that incorporate work-from-home employees. Progent can help your Tucson company to select the appropriate technologies and adhere to leading practices in creating and operating a safe virtual office solution for teleworkers that promotes collaboration and returns maximum business value. Progent can provide support services that go from on demand expertise for getting you past challenging IT bottlenecks to full project management to help you carry out mission-critical tasks.

Progent can help Tucson, Arizona businesses to with any facet of creating a high-functioning telecommuting environment by delivering infrastructure configuration services, IP voice troubleshooting, video conferencing support, collaboration platform customization and training, cloud integration, helpdesk services, security monitoring, data protection solutions, and centralized management.

Network Infrastructure for an At-Home Workforce
Integrating the physical and software infrastructure needed for a remote workforce can be particularly challenging if you have to manage a combination of worker-owned equipment like PCs and laptops, routers, and wireless appliances from an assortment of vendors and with a mix of operating systems and firmware releases. Progent's background providing remote help for both outdated as well as modern technologies in virtual office solutions enables you to make cost-effective use of your available network infrastructure and provides you with ready access to top-tire consultants for making necessary upgrades. Services available from Progent to help you to implement a productive work-at-home infrastructure include:

  • VPN technology makes it possible to establish a safe connection for authenticated at-home employees to use IT resources located at your company data center or in a public cloud. Progent can help your company to configure and manage VPN access between your teleworkers and your key network resources by providing remote VPN configuration consulting. For businesses using Cisco's ASA firewalls, Progent's Cisco ASA consultants can help your telecommuters to set up Cisco's AnyConnect software to provide secure VPN connections for a wide selection of endpoint devices including Microsoft Windows, Mac, Apple iOS, Linux, and Google Android.
  • Virtual Desktop Infrastructure (VDI) platforms enable an at-home worker to see and interact with a remote PC's desktop. This gives network managers substantial control over the digital ecosystem of telecommuters and ensures them a consistent and more productive experience. Progent's VDI consulting services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops VDI expertise.
  • Routers attach at-home computer networks to the Internet and typically support VPN tunnels, local Wi-Fi connectivity, and firewall services. Progent offers top-tier remote support for integrating home routers from a range of manufacturers. See router configuration services from Cisco-certified experts.
  • Home Wi-Fi networks, typically shared by families and guests, are commonly utilized by at-home employees to connect to their Internet router for work. This can create performance as well as security issues. Progent can assist you to mitigate these problems by providing services like Aironet configuration expertise, Cisco-certified Meraki WiFi deployment expertise, and Ubiquiti Unifi WiFi access point integration help.
  • Internet connectivity methods impact the performance and availability of connections between telecommuters and the corporate network. Mission-critical processes might require redundant Internet access in case the primary connection fails. Progent offers guidance for picking ISPs, choosing appropriate bandwidth and data volume packages, and configuring redundant Internet access. Refer to Internet connectivity solutions.

Contact Progent for At-Home Worker Support Services
To get in touch with Progent about building and maintaining an efficient telecommuter environment for your Tucson, Arizona business, call 1-800-993-9400 or visit Contact Progent.