Enlarging your telecommuter workforce may have a significant impact on IT infrastructure, security/compliance, and corporate culture. Progent has two decades of background helping SMBs to plan, configure, administer, optimize, and debug IT environments that support work-from-home employees. Progent can assist your São Paulo organization to select the right technologies and follow leading practices in building and operating a safe virtual solution for teleworkers that promotes teamwork and returns maximum value. Progent can provide support services ranging from as-needed guidance for helping you past challenging technical roadblocks to full project management to help you carry out business-critical tasks.

Progent's consultants can help São Paulo, São Paulo companies to with any facet of building a high-functioning work-from-home environment by delivering infrastructure configuration services, VoIP PBX expertise, voice/video conferencing support, collaboration platform selection and deployment, cloud integration, Help Desk services, security and compliance, backup/restore solutions, and streamlined management.

Help Desk Support for Remote Workers
A sudden, company-wide transition to a telecommuter workforce, which might be activated by an epidemic or as a component of a business continuity preparedness plan, can overwhelm even a well-staffed in-house Help Desk. Progent's Help Desk services make it possible for businesses to outsource or supplement their Call Center by using Progent's remote Technical Response Center team.

  • Progent's Standard Call Desk services leverage Progent's nationwide network of remote IT support specialists along with world-class ticketing and follow-up software to provide an affordable, advanced Support Desk. Progent's Standard Help Desk Services provide a comprehensive solution that handles all facets of remote Level 1 PC technical support from initial service requests to ticket creation, screen sharing, problem resolution, and incident reporting. A web-based User's Service Portal enables at-home employees to track or edit the status of their active tickets, enter details, and upload screen captures and attachments. Support services are delivered at a substantial discount off Progent's ordinary Level 1 technical support charges, and Progent offers the option of rapid escalation to Level 2 and Level 3 support experts to resolve complex issues. To learn more, see Progent's Standard Helpdesk Services for small businesses.
  • Progent's Support Desk Augmentation Service allows you to supplement your current Help Desk Call Center organization by splitting delivery of Call Center support services transparently between your in-house support personnel and Progent's nationwide team of desktop support technicians and subject matter specialists. Progent's shared Help Desk Call Center service is based on a co-sourcing support solution utilizing the number one professional services automation (PSA) tool for handling help requests and ticketing, establishing ownership, monitoring progress, and generating reports. For information about how Progent's Help Desk Supplementation Services can enable your business to deliver best-in-class desktop support to your from-home workers, visit Progent's Support Desk supplementation Services.

Contact Progent for Remote Workforce Expertise
To contact Progent about building and maintaining an efficient work-from-home environment for your São Paulo, São Paulo company, phone 1-800-993-9400 or visit Contact Progent.