Expanding your telecommuter workforce may have a significant effect on IT infrastructure, security/compliance, and corporate processes. Progent has two decades of background assisting businesses of all sizes to plan, configure, administer, tune, and debug IT networks that support a remote workforce. Progent can help your Rio de Janeiro organization to select the right technologies and follow best practices in creating and maintaining a secure virtual solution for teleworkers that facilitates collaboration and delivers maximum value. Progent offers support services ranging from on demand guidance for getting you over occasional IT bottlenecks to full project management or co-management to help you successfully complete mission-critical tasks.

Progent can assist Rio de Janeiro, Rio de Janeiro organizations to with any facet of creating a high-functioning work-at-home environment by delivering infrastructure design and configuration services, VoIP PBX troubleshooting, video conferencing support, collaboration platform customization and training, cloud connectivity, helpdesk outsourcing, security and compliance, data protection solutions, and streamlined management.

Help Desk Services for Remote Workers
An emergency, enterprise-wide transition to a telecommuter workforce, which could be driven by an epidemic or as part of a business continuity plan, can overwhelm even a well-staffed internal Call Center. Progent's Help Desk services allow organizations of any size to outsource or supplement their Call Desk with Progent's online Technical Response Center (TRC) services.

  • Progent's Standard Help Desk services leverage Progent's extensive team of remote technical support specialists combined with enterprise-class ticketing and tracking software to offer an affordable, advanced Help Desk. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all facets of remote Level 1 desktop technical support from initial help requests through trouble ticket creation, desktop sharing, issue resolution, and reporting. A web-based User's Service Portal enables from-home workers to track or revise the status of their current tickets, enter details, and upload screenshots and relevant files. Support services are delivered at a significant price reduction off Progent's normal Level 1 technical support rates, and Progent offers optional fast hand-off to Level 2 and Level 3 IT specialists to resolve advanced issues. To learn more, see Progent's Standard Helpdesk Services for small and mid-size businesses.
  • Progent's Support Desk Augmentation Service enables your company to supplement your current Help Desk organization by splitting delivery of Support Desk support services transparently between your in-house support personnel and Progent's extensive roster of PC support technicians and subject matter experts. Progent's shared Help Desk Call Center service is based on a collective support solution based on the number one professional services automation tool for managing help requests and trouble tickets, establishing ownership, monitoring progress, and producing reports. For details about how Progent's Help Desk Augmentation Services can help your business to deliver best-in-class desktop support to your telecommuters, see Progent's Support Desk augmentation Services.

Contact Progent for Telecommuter Support Services
To get in touch with Progent about creating and managing a productive telecommuter environment for your Rio de Janeiro, Rio de Janeiro business, phone 1-800-993-9400 or refer to Contact Progent.