Enlarging your at-home workforce can have a significant impact on network architecture, security/compliance, and corporate culture. Progent has two decades of background assisting SMBs to design, deploy, manage, tune, and debug IT networks that support work-from-home employees. Progent can help your Pittsburgh company to pick the right technologies and follow best practices in creating and operating a secure virtual office solution for telecommuters that facilitates teamwork and returns maximum value. Progent can provide services ranging from as-needed guidance for getting you past challenging technical bottlenecks to comprehensive project management or co-management to help you carry out business-critical tasks.

Progent can assist Pittsburgh, Pennsylvania companies to with any facet of building a high-performing remote work ecosystem by providing infrastructure design and configuration services, VoIP PBX expertise, voice/video conferencing integration, collaboration platform selection and deployment, public cloud integration, helpdesk augmentation, security monitoring, backup/restore solutions, and unified management.

VoIP Solutions for At-Home Workers
Expanding the corporate phone environment to include telecommuters is vital to supporting an effective work-at-home solution. A variety of cloud-centric VoIP platforms are used by small and mid-size businesses to server teleworkers. Many enterprises rely on Cisco's current or older platforms for IP voice solutions. Progent can help organizations of any size to design or maintain a remote IP voice environment that provides the flexibility, transparency and protection needed for telecommuters. Progent's Cisco-certified CCIE Voice experts offer high-level support to assist organizations optimize their existing Cisco VoIP systems to handle an expanding at-home workforce.

  • Cisco Unified Communications Manager (CUCM) delivers high-end telephony capabilities to devices such as IP phones, media processing platforms, Voice over IP gateways, and mixed media software used throughout the network. CUCM supports other mixed media services like unified messaging, video conferencing, and team interaction networks. For details about Progent's Cisco Unified CM or CUCM support, see Cisco Unified CM consultants.
  • Cisco CallManager is Cisco's earlier call-processing agent and has been replaced by Cisco Unified CM or CUCM. Progent's consultants can assist your company to support your existing CallManager deployment or migrate efficiently to Cisco's modern IP telephony products. For details about Progent's expertise for CallManager and Cisco's other early IP voice platforms, see CallManager expertise.
  • Cisco IP Gateways enable connectivity with PSTN networks and with clients working outside the corporate firewall like at-home workers. Progent can provide expert support for Cisco's legacy IP gateways such as the UC520, UC540 and UC560 series as well as for modern Cisco Session Initiation Protocol (SIP) gateways. See Cisco SIP gateway configuration consulting.
  • Other VoIP Platforms supported by Progent include Vonage, Intermedia Unite and 8x8. Progent can assist you to enhance your wide area network infrastructure to work with these VoIP solutions and deliver on-demand configuration and troubleshooting services.

Contact Progent for At-Home Worker Expertise
To get in touch with Progent about building and managing a productive telecommuter solution for your Pittsburgh, Pennsylvania company, phone 1-800-993-9400 or go to Contact Progent.