Enlarging your at-home workforce can have a significant effect on IT infrastructure, cybersecurity, and company workflows. Progent has 20 years of background helping SMBs to plan, configure, administer, optimize, and debug IT environments that incorporate at-home workers. Progent can assist your Ontario company to select the appropriate technologies and adhere to best practices in creating and maintaining a safe virtual office ecosystem for teleworkers that promotes teamwork and delivers maximum value. Progent offers services that go from on demand guidance for getting you past occasional IT roadblocks to full project management or co-management to help you carry out mission-critical tasks.

Progent's consultants can assist Ontario, California organizations to succeed with any aspect of creating a high-functioning work-from-home environment by delivering infrastructure design and configuration services, VoIP PBX expertise, video conferencing support, collaboration platform selection and deployment, cloud integration, Call Desk services, data security, backup/restore solutions, and unified management.

Help Desk Call Center Support for At-Home Workers
A sudden, organization-wide transition to a telecommuter business model, which could be driven by an epidemic or as a component of a disaster recovery process, can overstretch even a well-staffed internal Help Desk. Progent's Help Desk services make it possible for businesses to outsource or supplement their Support Desk by using Progent's remote Technical Response Center team.

  • Progent's Standard Call Center support services utilize Progent's nationwide network of online IT support specialists combined with world-class trouble ticketing and tracking software to offer an affordable, modern Support Desk. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all facets of remote Level 1 desktop technical support from initial help requests to ticket generation, screen sharing, problem resolution, and incident reporting. A web-based User's Service Portal enables at-home employees to track or update the status of their active trouble tickets, add information, and append screen captures and relevant files. Technical support services are provided at a significant price reduction off Progent's ordinary Level 1 desktop service rates, and Progent offers optional fast escalation to Level 2 and Level 3 IT specialists to deal with complex issues. To find out more, visit Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
  • Progent's Call Center Augmentation Service allows your business to supplement your current Call Center staff by sharing delivery of Help Desk Call Center support seamlessly between your regular support personnel and Progent's nationwide team of PC support technicians and subject matter experts. Progent's shared Call Center service is based on a collaborative support model utilizing the leading PSA platform for managing help requests and ticketing, establishing ownership, monitoring progress, and generating reports. For details about how Progent's Support Desk Augmentation Services can enable your business to deliver best-in-class desktop support to your telecommuters, visit Progent's Call Desk augmentation Services.

Contact Progent for At-Home Worker Support Services
To get in touch with Progent about building and managing a productive work-from-home environment for your Ontario, California company, phone 1-800-993-9400 or refer to Contact Progent.