Enlarging your telecommuter workforce can have a significant impact on IT infrastructure, security, and corporate workflows. Progent has two decades of experience helping SMBs to design, configure, administer, tune, and troubleshoot IT environments that support at-home workers. Progent can help your Memphis organization to pick the appropriate tools and adhere to leading practices in building and maintaining a safe virtual solution for teleworkers that facilitates collaboration and delivers top value. Progent can provide support services ranging from on demand expertise for getting you past challenging IT roadblocks to comprehensive project management to help you successfully complete mission-critical initiatives.

Progent can help Memphis, Tennessee organizations to with any aspect of building a high-performing work-from-home ecosystem by providing infrastructure configuration services, VoIP PBX troubleshooting, video conferencing support, collaboration platform customization and training, public cloud connectivity, Call Desk augmentation, cybersecurity, backup/restore solutions, and unified management.

Infrastructure for an At-Home Workforce
Configuring the network infrastructure needed for a remote work environment can be especially complicated if you have to manage a combination of personal equipment such as PCs and laptops, Internet routers, and wireless APs from an assortment of manufacturers and with a mix of OS software and firmware levels. Progent's experience delivering remote support for both outdated and current IT products in remote office solutions enables you to make efficient use of your existing network infrastructure and offers ready access to top-tire consultants for implement essential upgrades. Services available from Progent to assist your company to create a high-functioning telecommuting ecosystem include:

  • VPN connectivity allows you to create a safe tunnel for authorized remote workers to access IT resources located at your company datacenter or in the cloud. Progent's consultants can assist you to configure and maintain VPN access between your teleworkers and your key network resources by providing online VPN integration support. For organizations using Cisco's ASA firewalls, Progent's Cisco ASA consultants can help your remote workers to set up Cisco's popular AnyConnect software to provide safe VPN connections for a broad range of devices such as Microsoft Windows, Mac, iOS, Linux, and Google Android.
  • Virtual Desktop Infrastructure (VDI) products enable a telecommuter to view and interact with a data center computer's desktop. This technology gives network managers significant control over the digital ecosystem of telecommuters and offers remote users a consistent and more productive experience. Progent's VDI services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops VDI consulting.
  • Routers connect at-home networks to the Internet and support VPN connections, home Wi-Fi connectivity, and firewalls. Progent offers expert remote consulting for deploying routers from a variety of vendors. See router integration services from Cisco-certified consultants.
  • Home Wi-Fi networks, often shared by an entire household and visitors, are frequently utilized by at-home employees to access their router for work. This can cause performance as well as cybersecurity problems. Progent can help you to mitigate these issues by providing expertise that include Aironet configuration expertise, Cisco Meraki wireless installation consulting, and Ubiquiti WiFi access point integration help.
  • Internet access methods affect the performance and reliability of connections between telecommuters and the corporate network. Business-critical applications might demand redundant Internet connections in case the primary connection fails. Progent offers guidance for identifying ISPs, selecting appropriate service packages, and configuring high-availability Internet connections. See Internet access integration services.

Contact Progent for Telecommuter Expertise
To get in touch with Progent about building and maintaining a productive work-from-home solution for your Memphis, Tennessee business, phone 1-800-993-9400 or refer to Contact Progent.