Enlarging your at-home workforce can have a major impact on network infrastructure, security, and corporate workflows. Progent has 20 years of experience assisting businesses of all sizes to plan, configure, administer, optimize, and debug IT networks that support at-home workers. Progent can assist your Lynnwood company to select the appropriate tools and adhere to best practices in creating and operating a safe virtual office ecosystem for teleworkers that promotes teamwork and returns maximum business value. Progent can provide support services ranging from as-needed guidance for helping you over occasional technical roadblocks to comprehensive project management or co-management to help you successfully complete mission-critical tasks.

Progent can assist Lynnwood, Washington organizations to with any facet of building a high-performing work-from-home ecosystem by providing infrastructure configuration services, VoIP PBX troubleshooting, video conferencing integration, collaboration platform customization and training, cloud connectivity, Help Desk outsourcing, security monitoring, data protection solutions, and streamlined management.

Help Desk Call Center Services for Teleworkers
A fast, enterprise-wide changeover to a teleworker workforce, which might be the result of a pandemic or as part of a business continuity preparedness plan, can overstretch even a well-staffed internal Support Desk. Progent's Help Desk Call Center services make it possible for businesses of any size to outsource or supplement their Support Desk with Progent's remote Technical Response Center services.

  • Progent's Standard Call Desk services leverage Progent's extensive network of online IT support specialists along with enterprise-class trouble ticketing and tracking technology to offer an affordable, state-of-the-art Help Desk. Progent's Standard Help Desk Services provide an end-to-end solution that handles all facets of remote Level 1 desktop technical support from service requests to trouble ticket creation, desktop sharing, issue resolution, and incident reporting. A web-based User's Service Portal allows from-home workers to track or edit their current tickets, add details, and append screen captures and relevant files. Technical support services are delivered at a substantial price reduction off Progent's normal Level 1 desktop service charges, and Progent makes available optional rapid hand-off to Level 2 and Level 3 IT experts to deal with advanced problems. For details, refer to Progent's Standard Helpdesk Services for small companies.
  • Progent's Call Desk Supplemental Service enables your business to expand your current Call Desk team by sharing responsibilities for Help Desk support services transparently between your in-house IT support personnel and Progent's nationwide roster of PC support engineers and subject matter specialists. Progent's shared Help Desk Call Center service uses a collaborative support solution based on the leading professional services automation tool for handling help requests and ticketing, establishing ownership, monitoring progress, and generating reports. For information about how Progent's Help Desk Call Center Augmentation Services can help your business to provide world-class technical support to your teleworkers, visit Progent's Call Center supplementation Services.

Contact Progent for At-Home Worker Support Services
To contact Progent about building and managing a productive telecommuter environment for your Lynnwood, Washington business, phone 1-800-993-9400 or refer to Contact Progent.