Enlarging your telecommuter workforce may have a significant impact on network architecture, security, and company culture. Progent has two decades of experience helping businesses of all sizes to design, configure, manage, tune, and troubleshoot IT networks that incorporate a remote workforce. Progent can assist your Lima company to pick the appropriate technologies and adhere to leading practices in creating and operating a secure virtual office ecosystem for telecommuters that facilitates teamwork and delivers maximum value. Progent can provide services that go from as-needed expertise for getting you past challenging technical roadblocks to comprehensive project management or co-management to help you carry out business-critical initiatives.

Progent's consultants can assist Lima, #(state) companies to with any aspect of creating a high-performing remote work environment by delivering infrastructure design and configuration services, VoIP PBX expertise, video conferencing support, collaboration platform customization and training, public cloud connectivity, Help Desk services, data security, data protection solutions, and centralized management.

Help Desk Support for Teleworkers
A fast, company-wide changeover to a teleworker workforce, which might be driven by an epidemic or as an element of a disaster recovery plan, can overwhelm even the most efficient in-house Call Center. Progent's Help Desk services allow businesses to outsource or supplement their Help Desk with Progent's remote Technical Response Center services.

  • Progent's Standard Call Center support services utilize Progent's extensive network of online IT support specialists combined with enterprise-class ticketing and follow-up technology to offer an affordable, modern Call Desk. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all facets of online Level 1 PC technical support from help requests to ticket generation, desktop sharing, issue resolution, and incident reporting. A browser-based User's Service Portal allows at-home employees to monitor or revise their current trouble tickets, enter information, and upload screen captures or attachments. Support services are provided at a substantial discount off Progent's ordinary Level 1 desktop support rates, and Progent makes available optional fast escalation to Level 2 and Level 3 IT experts to resolve complex problems. To learn more, refer to Progent's Standard Helpdesk Services for small and mid-size companies.
  • Progent's Support Desk Supplemental Service allows your company to augment your current Support Desk staff by sharing responsibilities for Call Desk support seamlessly between your regular support organization and Progent's extensive roster of PC support engineers and subject matter experts. Progent's shared Help Desk Call Center service is based on a collaborative support model utilizing the number one PSA tool for handling help requests and ticketing, establishing responsibility, monitoring progress, and producing reports. For information about how Progent's Call Center Supplementation Services can enable your company to deliver world-class desktop support to your teleworkers, visit Progent's Support Desk augmentation Services.

Contact Progent for Remote Workforce Expertise
To contact Progent about building and maintaining an efficient telecommuter environment for your Lima, #(state) organization, phone 1-800-993-9400 or go to Contact Progent.