Expanding your remote workforce may have a major effect on network architecture, security/compliance, and company culture. Progent has two decades of experience helping small and mid-size businesses to design, deploy, manage, tune, and troubleshoot IT networks that support at-home workers. Progent can help your Walnut Creek company to select the appropriate tools and follow leading practices in building and operating a secure virtual office solution for telecommuters that facilitates teamwork and delivers maximum business value. Progent can provide support services that go from on demand expertise for helping you past challenging technical bottlenecks to comprehensive project management or co-management to help you successfully complete business-critical initiatives.

Progent's consultants can help Walnut Creek, California companies to succeed with any facet of creating a high-performing work-at-home environment by delivering network infrastructure design and configuration services, IP voice troubleshooting, voice/video conferencing support, collaboration platform selection and deployment, cloud connectivity, helpdesk outsourcing, security monitoring, backup/restore solutions, and streamlined management.

Help Desk Services for At-Home Workers
A rapid, enterprise-wide switchover to a from-home workforce, which might be activated by an epidemic or as part of a business continuity plan, can overstretch even a well-staffed in-house Help Desk. Progent's Help Desk services allow businesses of any size to outsource or expand their Support Desk with Progent's online Technical Response Center (TRC) team.

  • Progent's Standard Support Desk support services utilize Progent's extensive team of online IT support specialists combined with world-class trouble ticketing and tracking software to provide an economical, state-of-the-art Support Desk. Progent's Standard Help Desk Services provide an end-to-end solution that handles all facets of online Level 1 PC technical support from initial help requests to trouble ticket generation, screen sharing, issue resolution, and incident reporting. A web-based User's Service Portal allows telecommuters to monitor or revise their active tickets, add details, and upload screen captures or attachments. Support services are delivered at a substantial discount off Progent's normal Level 1 desktop support charges, and Progent makes available the option of rapid hand-off to Level 2 and Level 3 IT experts to deal with advanced problems. To find out more, visit Progent's Standard Helpdesk Services for small and mid-size companies.
  • Progent's Help Desk Augmentation Service enables your business to supplement your existing Support Desk organization by sharing delivery of Call Center support services seamlessly between your in-house support organization and Progent's nationwide team of PC support technicians and subject matter specialists. Progent's shared Call Desk service uses a collaborative support model utilizing the leading PSA platform for handling service requests and trouble tickets, assigning ownership, monitoring progress, and generating reports. To learn how Progent's Help Desk Supplementation Services can help your business to deliver world-class technical support to your at-home employees, visit Progent's Call Center supplementation Services.

Contact Progent for Telecommuter Support Services
To contact Progent about creating and managing an efficient work-from-home solution for your Walnut Creek, California organization, phone 1-800-993-9400 or go to Contact Progent.