Expanding your remote workforce may have a major impact on IT infrastructure, security, and company processes. Progent has 20 years of experience assisting businesses of all sizes to design, configure, administer, tune, and troubleshoot IT environments that incorporate at-home workers. Progent can help your Lexington-Fayette company to pick the appropriate tools and follow best practices in building and operating a safe virtual office solution for teleworkers that facilitates teamwork and returns maximum value. Progent can provide services that go from as-needed guidance for helping you over challenging technical bottlenecks to comprehensive project management to help you successfully complete business-critical initiatives.

Progent can help Lexington-Fayette, Kentucky organizations to with any aspect of creating a high-performing work-at-home environment by delivering network infrastructure design and configuration services, VoIP PBX troubleshooting, voice/video conferencing support, collaboration platform customization and training, cloud integration, Call Desk augmentation, endpoint security, data protection solutions, and centralized management.

Help Desk Services for Teleworkers
A rapid, company-wide transition to a telecommuter workforce, which could be driven by a pandemic or as part of a disaster recovery preparedness plan, can overwhelm even a high-performing in-house Support Desk. Progent's Help Desk services make it possible for organizations to outsource or augment their Help Desk Call Center by using Progent's remote Technical Response Center team.

  • Progent's Standard Support Desk support services leverage Progent's nationwide network of remote IT support experts along with enterprise-class trouble ticketing and tracking technology to offer an economical, state-of-the-art Call Desk. Progent's Standard Help Desk Services offer an end-to-end solution that handles all facets of online Level 1 PC technical support from help requests to trouble ticket generation, screen sharing, issue resolution, and reporting. A browser-based User's Service Portal allows from-home workers to monitor or revise the status of their active trouble tickets, add information, and upload screen captures and relevant files. Technical support services are provided at a significant price reduction off Progent's normal Level 1 technical support charges, and Progent offers the option of fast escalation to Level 2 and Level 3 IT specialists to deal with advanced problems. To find out more, see Progent's Standard Helpdesk Services for small and mid-size businesses.
  • Progent's Help Desk Supplemental Service allows you to expand your current Help Desk team by splitting responsibilities for Call Desk support services transparently between your in-house support organization and Progent's nationwide roster of desktop support engineers and subject matter experts. Progent's co-managed Support Desk service uses a co-sourcing support model utilizing the number one PSA tool for managing service requests and ticketing, assigning responsibility, monitoring progress, and generating management reports. To learn how Progent's Help Desk Call Center Supplementation Services can help your company to deliver best-in-class IT support to your at-home employees, see Progent's Call Center augmentation Services.

Contact Progent for Telecommuter Support Services
To get in touch with Progent about building and managing a productive telecommuter environment for your Lexington-Fayette, Kentucky organization, call 1-800-993-9400 or visit Contact Progent.