Tucson Work at Home Employees Solutions Consulting Company

Expanding your remote workforce may have a major impact on IT infrastructure, security/compliance, and company culture. Progent has two decades of background assisting SMBs to plan, deploy, administer, tune, and debug IT networks that incorporate at-home workers. Progent can help your Tucson company to pick the appropriate technologies and adhere to best practices in creating and maintaining a secure virtual office ecosystem for telecommuters that facilitates collaboration and returns maximum business value. Progent can provide support services ranging from as-needed expertise for helping you over challenging IT bottlenecks to comprehensive project management to help you successfully complete business-critical tasks.

Progent can help Tucson, Arizona organizations to with any aspect of building a high-performing remote work ecosystem by delivering network infrastructure design and configuration services, VoIP PBX troubleshooting, video conferencing integration, collaboration platform customization and training, public cloud connectivity, Call Desk services, cybersecurity, backup/restore solutions, and streamlined management.

Network Infrastructure for a Remote Workforce
Configuring the network infrastructure required to support an at-home work environment can be particularly complex if you must manage a combination of personal hardware such as PCs and notebooks, routers, and Wi-Fi appliances from various vendors and with a variety of OS software and firmware levels. Progent's background delivering online help for both outdated as well as current IT products in remote office solutions enables you to make efficient use of your available infrastructure and provides you with ready access to top-tire consultants for implement necessary upgrades. Support services available from Progent to assist you to implement a high-functioning work-at-home ecosystem include:

• VPN connectivity makes it possible to establish a secure connection for authenticated remote employees to access IT resources located at your corporate datacenter or in a public cloud. Progent's consultants can assist your company to configure and maintain VPN connections between your teleworkers and your various IT resources by providing online VPN integration support. For organizations using Cisco's ASA security appliances, Progent's Cisco ASA experts can help your at-home workers to set up Cisco's AnyConnect software to provide safe VPN tunneling for a broad range of devices such as Windows, Mac, Apple iOS, Linux, and Google Android.
• Virtual Desktop Infrastructure (VDI) platforms allow a telecommuter to view and interact with a remote PC's desktop. This technology gives IT managers more control over the digital ecosystem of telecommuters and offers remote users a consistent and more productive work experience. Progent's VDI services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops expertise.
• Routers connect at-home computer networks to the Internet and typically support VPN connections, home Wi-Fi networks, and firewall services. Progent offers expert remote support for setting up home routers from all major manufacturers. See router configuration support from Cisco-certified experts.
• Home Wi-Fi networks, often supporting the whole family and visitors, are commonly used by telecommuters to access their Internet router for work. This can cause performance and security issues. Progent can help you to resolve these problems by providing expertise like Cisco Aironet integration consulting, Cisco Meraki wireless deployment expertise, and Ubiquiti Unifi wireless AP integration help.
• Internet connectivity solutions impact the speed and availability of connections between telecommuters and the corporate network. Business-critical processes might demand backup Internet connections in the event the primary connection fails. Progent can provide expertise for identifying service providers, selecting sensible service bundles, and setting up fault-tolerant Internet connections. Refer to Internet access integration services.

VoIP Solutions for Telecommuters
Extending the corporate phone environment to accommodate telecommuters is vital to maintaining a productive work-at-home solution. A broad range of cloud-centric digital PBX platforms are popular with SMBs to support telecommuters. Many enterprises depend on Cisco's current or older products for IP voice management. Progent can assist businesses of all sizes to plan or maintain a telecommuter IP voice environment that delivers the flexibility, transparency and protection needed for teleworkers. Progent's Cisco-certified CCIE Voice experts offer high-level support to help businesses optimize their current Cisco VoIP environments to handle a growing remote workforce.

• Cisco Unified Communications Manager (Cisco Unified CM or CUCM) delivers enterprise IP telephony features to devices like IP phones, media processing products, Voice over IP gateways, and mixed media software deployed throughout the network. Unified Communications Manager supports other mixed media services such as messaging, video conferencing, and customer interaction networks. For more information about Progent's Cisco Unified CM or CUCM expertise, refer to CUCM expertise.
• CallManager is Cisco's earlier call-processing software and has been superseded by CUCM. Progent can assist your company to maintain your existing CallManager environment or migrate smoothly to Cisco's current IP telephony solutions. To find out about Progent's expertise for CallManager and Cisco's other early IP voice platforms, refer to Cisco CallManager consulting.
• Cisco IP Gateways enable integration with public telephony networks and with clients working beyond the corporate perimeter such as at-home workers. Progent offers expert support for Cisco's legacy IP gateways like the UC520, UC540 and UC560 series as well as for current Cisco SIP gateways. See Cisco SIP gateway configuration expertise.
• Additional VoIP Platforms supported by Progent's consultants include Vonage, Intermedia Unite and 8x8. Progent can help you to expand your wide area network infrastructure to work with these VoIP solutions and provide on-demand configuration and debugging expertise.

Voice/Video Conferencing for an At-Home Workforce
A wide selection of video conferencing products from major vendors support online meetings, video conferencing, chat, and content sharing for both onsite users and teleworkers. Many organizations use a mix of products to meet the needs of their various partners and clients. Progent can help you to manage your existing voice/video conferencing environment and optimize the engagement of your remote workforce.

• Skype for Business is Microsoft's leading communications product that enables real-time presence, IM, voice and video conferencing as well as the seamless integration of these capabilities within Office desktop and Microsoft 365 applications including PowerPoint, Word, and Excel. Progent offers the expertise of Microsoft-certified specialists who can assist your company to deploy and manage Skype for Business client software to support your at-home workforce. For details about Progent's support services for Skype for Business, see Skype for Business integration services.
• FaceTime is Apple's multiuser video phone app for iOS, iPadOS, iPod and Mac devices. FaceTime runs on Wi-Fi or cellular Internet connections. Later versions of FaceTime allow as many as 32 concurrent users for voice/video sessions. To learn more about Progent's consulting services for Apple FaceTime, see Progent's FaceTime configuration expertise.
• Webex Meeting Center supports online conferencing for virtually all computing devices. Offered via Cisco's Webex Cloud, Webex capabilities include sharing granular content or screens, presentations that embed rich media such as Microsoft PowerPoint and Flash videos, session recording, plus editing and playback for training. For details about Progent's consulting services for Webex and for other IP video products from Cisco, visit Progent's Webex Meeting Center support services.
• Teams is Microsoft's next-generation replacement for Skype for Business. Teams provides a portal for conferencing, contacts, and content with features such as video calling, persistent chat, plus data sharing. For details about Progent's support expertise for Teams and for other Microsoft 365 products, refer to Progent's Microsoft Teams consulting services.
• Other Voice/Video Conferencing Platforms supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver configuration and debugging services for these products and help you to tune your WAN infrastructure to host them.

Microsoft Integrated Collaboration Platforms for Telecommuters
Microsoft's collaboration platforms are tightly integrated with Microsoft's familiar Office and Microsoft 365 families, providing a rich environment of applications that create a consistent user interface for exchanging information throughout multiple sites and on a broad selection of endpoint devices. Progent has delivered remote consulting services for Microsoft SharePoint and Exchange Server since their first releases and can help businesses to tune these critical collaboration products to optimize the effectiveness of your remote workers.

Microsoft's collaboration platforms are tightly integrated with Microsoft's popular Office suite, providing a rich ecosystem of applications that deliver a consistent user experience for sharing information across multiple sites and on a wide variety of endpoint devices. Progent has provided remote consulting services for SharePoint and Exchange since their initial releases and can help at-home workers set up and use these flagship collaboration platforms to maximize productivity.

Microsoft Teams works with Microsoft 365 and integrates with third-party cloud services to deliver real-time collaboration. Designed as a substitute for Skype for Business Online, Microsoft Teams and Teams Premium can enable chat, audio/video meetings with screen sharing, phone calls, cloud voicemail, group email, plus file and app sharing. Teams is tightly integrated with Microsoft 365 and depends on Exchange Online, SharePoint Online, OneDrive for Business, and Microsoft Entra (formerly branded Azure Active Directory) for delivering its complete range of features. For details about Progent's support services for Microsoft Teams, visit solution design and configuration expertise for Microsoft Teams.

SharePoint uses web sites to promote collaboration and information delivery by providing policy-based access to content, workflow, and utilities for looking through company-wide information silos. SharePoint allows you to build secure portals that allows at-home workers to see and edit aggregated corporate intelligence via Intranets (Wikis), Blogs, social networking web sites, and Web Parts (Widgets). To find out about Progent's SharePoint consulting services, visit SharePoint integration and development consulting.

Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To learn about Progent's Exchange consulting services, go to integration consulting services for Exchange Server.

OneDrive is Microsoft�s collaborative cloud-based storage service, similar to GoogleDrive. At-home users can store files to OneDrive, and co-workers can share them securely via a browser. Included with Office 365, OneDrive enables remote workers to co-author files. Edits created offline are automatically synced when you reconnect to the Internet. For details about Progent's support services for OneDrive, see Onedrive configuration consulting.

Cloud Integration Services for Telecommuters
Progent offers advanced online assistance for enabling businesses to create, manage and repair cohesive hybrid network models that include physical data centers, at-home workers, branches, plus public cloud resources. Progent can provide top-tier consultant for all modes of public cloud service delivery including Infrastructure as a Service, Platform as a Service, and Software as a Service (SaaS). Progent can help teleworkers fix problems with cloud connectivity, authentication, and security.

Microsoft Azure is a popular family of public cloud software and services that enables you to use IT infrastructure, virtual servers, and key apps hosted on Microsoft's extensive cloud. Azure includes more than one hundred cloud-based services including the ability to host Windows and Linux-powered VMs, scalable cloud storage, email and messaging, app development with Visual Studio, and data protection. Progent can help your organization to set up VMs on Azure Virtual Machines, configure cloud-based storage on Azure Storage services, unify identity control with Azure Active Directory, and plan data backup and restore systems with Azure Backup. Progent's cloud experts can also show you how to establish protected access to Azure for teleworkers by setting up and troubleshooting firewalls and VPN IPsec tunnels. To learn about Progent's consulting expertise for Azure, go to Microsoft Azure expertise.

Microsoft 365, previously called Office 365, is Microsoft's popular suite of client productivity applications and cloud-based services available on a subscription basis. Microsoft applications and cloud services are marketed in a selection of plans intended for users ranging from individuals and households to major corporations. Progent can provide quick and affordable remote access to experts familiar with Microsoft 365-compatible client devices running Windows, Mac, iOS, and Google Android operating systems. Progent can help you to evaluate the numerous subscription plans available for Microsoft 365 and configure 365 applications for your telecommuters in a way that delivers maximum business value. To find out about Progent's consulting services for Microsoft 365, go to Microsoft 365 integration services.

Exchange Online is among the most widely used applications in Azure-hosted Microsoft 365 product line. Exchange Online offers the advantages of lower spending for data center infrastructure, easier management, dynamic scaling, high reliability, and other advantages inherent with public clouds. Microsoft has engineered Exchange Online to operate seamlessly with on-premises Exchange environments, enabling customers to create hybrid cloud/onsite networks. Progent's certified Exchange experts are available for occasional assistance to get you through tough IT bottlenecks and also offer comprehensive project management outsourcing to ensure your at-home workers have convenient and safe access to your Microsoft 365 Exchange Online environment. To find out Progent's consulting services for Exchange Online, go to Exchange Online integration and troubleshooting expertise.

Amazon AWS is a pioneer in the public cloud arena and is the world's top source of cloud-based services. Progent can provide quick and economical online access to cloud connectivity consultants who can assist your business to design, implement, manage, and troubleshoot hybrid IT networks that incorporate Amazon AWS cloud services with on-premises resources and with other popular cloud platforms like Azure. Progent also offers access to Cisco-certified CCIE networking experts to assist your company to build a high-uptime network model so your employees have a consistent computing experience regardless of whether they are working from your headquarters, a branch office, at home, or on the move. For details about Progent's support services for Amazon AWS, visit Amazon AWS consulting services.

Google Cloud Platform (GCP) is a popular suite of public cloud services that offers Infrastructure-as-a-Service and Platform-as-a-Service (PaaS) products. Progent's Microsoft, Linux, and Cisco consulting experts can assist you to extend your current IT resources with the Google Cloud, and Progent's DBA experts can help you make your critical apps cloud ready so your remote workers can benefit fully from Google Cloud Platform services. Progent can help your organization to set up VMs on Google Cloud Compute Engine, plan a cost-effective storage solution with GCP Storage, and simplify identity management for telecommuters with Google Cloud Identity services. Progent's consultants can also help your organization to utilize GCP's management technology to control and monitor your Google Cloud ecosystem. To find out, visit Google Cloud Platform (GCP) consulting expertise.

Help Desk Call Center Services for Teleworkers
A fast, organization-wide transition to a from-home workforce, which could be driven by an epidemic or as a component of a disaster recovery/business continuity preparedness plan, can overstretch even a well-staffed in-house Support Desk. Progent's Call Center services allow businesses of any size to outsource or supplement their Help Desk Call Center with Progent's remote Technical Response Center (TRC) team.

• Progent's Standard Call Center support services utilize Progent's nationwide network of remote IT support specialists along with world-class trouble ticketing and follow-up software to offer an affordable, state-of-the-art Call Center. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all aspects of remote Level 1 PC technical support from help requests to trouble ticket creation, screen sharing, issue resolution, and reporting. A browser-based User's Service Portal allows telecommuters to track or update their current trouble tickets, add information, and append screenshots and relevant files. Support services are provided at a significant price reduction off Progent's normal Level 1 technical support rates, and Progent offers the option of fast escalation to Level 2 and Level 3 IT experts to resolve complex problems. For details, refer to Progent's Standard Helpdesk Services for small businesses.
• Progent's Support Desk Supplemental Service allows your company to supplement your current Help Desk Call Center organization by sharing responsibilities for Call Center support services seamlessly between your in-house IT support staff and Progent's extensive pool of desktop support technicians and subject matter specialists. Progent's shared Help Desk service uses a collaborative support solution based on the number one professional services automation platform for handling help requests and trouble tickets, establishing ownership, monitoring progress, and producing reports. To find out how Progent's Call Center Supplementation Services can help your company to deliver best-in-class technical support to your at-home workforce, go to Progent's Call Center supplementation Services.

Security and Compliance for Telecommuters
At-home employees commonly use their own computers and often operate in an unsecured physical area. This increases their susceptibility to malware threats and requires careful deployment of corporate firewalls, anti-malware tools, multi-factor authentication, remote monitoring, intensive end-user training, and the development of policies built on leading practices. Progent's seasoned roster of data security solutions experts can assist your business to design, deploy and maintain a compliant cybersecurity solution that protects critical IT assets in environments that incorporate an at-home workforce.

Firewalls allow you to create a network environment that can be safely utilized by local users and by at-home workers, mobile users, vendors, clients, and other stakeholders. Next-generation firewall appliances allow you to configure and control different permissions to various classes of users and to scale your IT network and modify your security as your business evolves and as network attacks grow more complex. Progent supports both new and older security devices from all major vendors including Cisco, Palo Alto Networks, Check Point, Juniper, SonicWall and Fortinet. For more information about Progent's firewall support expertise, refer to firewall configuration and support services.

Remote Endpoint Security Monitoring makes it possible to watch over the various computers utilized by remote workers and either block or identify and mitigate the latest cyber attacks such as ransomware. With Progent's ProSight Active Security Monitoring (ASM) services, a lightweight software agent is put on each protected endpoint device, monitoring all activity and utilizing state-of-the-art AI technology from SentinelOne to identify new threats at inception. When an attack is spotted, ProSight Active Security Monitoring immediately disconnects the targeted endpoint device from the network to contain the threat. Since the ProSight ASM software agent is autonomous, endpoint devices stay protected even if they are offline. Progent is a SentinelOne Partner, reseller, and integrator. For details about ProSight Active Security Monitoring, visit remote endpoint security monitoring for teleworkers.

Progent's Duo authentication Service Plans utilize Cisco's Duo cloud technology to protect against compromised passwords by using two-factor authentication. Duo enables single-tap identity confirmation on Apple iOS, Google Android, and other personal devices. With 2FA, when you log into a protected online account and enter your password you are requested to confirm who you are via a device that only you possess and that is accessed using a different network channel. A broad selection of out-of-band devices can be used for this second form of authentication including a smartphone or wearable, a hardware token, a landline telephone, etc. You may register several validation devices. For more information about ProSight Duo two-factor identity validation services, visit Duo MFA two-factor authentication (2FA) services for telecommuters.

Security Audits can assess the vulnerability of your network to all types of outside and local security attacks for an environment that incorporates remote workers. Progent can deploy remote, automated security analysis scanning for quickly and affordably uncovering a broad range of security holes that can be surfaced via the Internet. Progent's endpoint security audit consulting services, which can be managed by data security professionals with top certifications such as CISM, ISSAP, and GIAC, can assist your company to audit your workflows and governance policies and assess your WAN architecture to allow you to implement top-level security for your at-home workers.

Horizon3.ai's NodeZero PEN Testing Platform is a leading-edge penetration test (pentest) product family that can deliver automated threat assessment of your work-from-home environment and your internal and perimeter networks to help you find, rank, remediate, and verify security vulnerabilities before threat actors can exploit them. Progent can help you to deploy NodeZero to perform thorough penetration tests of your perimeter and your internal IT infrastructure in order to determine your current security profile. Progent's NodeZero experts can also help you to strengthen your network security and can assist you to design and deploy a cohesive cybersecurity strategy that streamlines management and provides optimum protection for on-premises, cloud-based, remote, and perimeter IT assets. To find out additional information about Progent's threat analysis solutions based on on NodeZero's PEN test products, visit Consulting Services for NodeZero's Pentest Platform.

Download White Paper: Securing a Work-From-Home Network
To read or download a white paper about key areas to focus on for securing a network that supports telecommuters, click:
Securing a Work-From-Home (WFH) Network White Paper. (PDF - 2.4 MB)

Data Protection for Remote Workers
Data Protection covers saving and recovering vital data so as to prevent data loss and minimize recovery time in the event of storage system problems due to equipment breakdowns, programming glitches, human error, cyber attack, or other causes. Reliable data protection strategies can be especially difficult to architect and maintain in hybrid environments that incorporate private data centers, cloud resources, and an at-home workforce.

• Backup/Restore solutions for telecommuters must cover diverse types of personally owned endpoints. Progent offers fast online help from consultants knowledgeable about a wide range of products for backing up Windows, Apple Mac and Linux/UNIX servers and desktops as well as laptops, iPads and smartphones. Leading backup/restore solutions supported by Progent's backup/recovery consultants include Barracuda Backup, Microsoft Azure Backup, Symantec Backup Exec, CrashPlan, Retrospect, and Time Machine. To back up resources spread throughout a hybrid network, Progent offers ProSight Data Protection Services (DPS), a managed backup/recovery subscription service that uses cloud-based storage and features granular restore and centralized management capabilities.
• Disaster Recovery/Business Continuity plans commonly envision circumstances that require a rapid switch to telecommuting. Progent's expert disaster recovery preparedness consultants and business continuity specialists can help your company to create, document and test a DR/BC strategy that includes the process of switching to telecommuting.

Unified Management for Teleworkers
Microsoft has rebranded and reshuffled its endpoint management products under the title Microsoft Endpoint Manager, which includes Intune for cloud-based management of mobile and remote endpoints and Configuration Manager for managing local computers. Microsoft Endpoint Manager provides a centralized solution for protecting corporate information by managing on-premises, mobile, and home-based endpoints.

Intune
Intune is a component of Microsoft's Endpoint Management suite that also includes Microsoft Configuration Manager. Intune is a cloud-based service for managing and protecting remote computers and software. Managed endpoint computers can be personally owned or company owned. IT administrators managing the enrolled endpoint computers of telecommuters can use Intune to deploy and authenticate apps on devices, push patches and certificates, set up rules for accessing information and resources, set passwords, create VPN tunnels, determine how teleworkers share data, set up threat protection, ensure compliance, and delete sensitive information from lost, stolen or deactivated endpoint devices. Microsoft Intune works with iOS, Android, Windows, and macOS/OS X computers. To find out about Microsoft Intune and how Progent can help you to use Microsoft's Endpoint Management to manage the devices of your teleworkers, refer to Intune mobile endpoint management consultants.

VMware Workspace ONE
VMware Workspace ONE is an advanced unified MDM product that helps network managers to keep off-premises endpoints current and secure. Workspace ONE uses VMware AirWatch technology for centralized endpoint management along with VMware's Horizon virtual application delivery technology for authorization control, app management, and configuration management of endpoint computers. Workspace ONE operates with devices powered by Windows 10, macOS, iOS, Google Android, Chrome OS, or leading distros of Linux. VMware Workspace ONE is offered by subscription as a cloud-based service or as an on-premises deployment via a one-time purchase. Top features of Workspace ONE include fast over-the-air provisioning of out-of-the-box notebooks, quick onboarding of new employees, policy setting and enforcement for all categories of devices, aggregated management reporting and analytics, email encryption, and tight integration with Microsoft applications and cloud services. For information about Progent's support services for VMware Workspace ONE, see VMware Workspace ONE mobile device management expertise.

Contact Progent for At-Home Worker Expertise
To get in touch with Progent about creating and maintaining a productive work-from-home solution for your Tucson, Arizona organization, phone 1-800-993-9400 or visit Contact Progent.