Expanding your telecommuter workforce can have a major impact on network infrastructure, security, and corporate culture. Progent has two decades of experience helping small and mid-size businesses to design, deploy, administer, optimize, and debug IT environments that incorporate work-from-home employees. Progent can assist your Colorado Springs organization to select the right tools and adhere to leading practices in creating and operating a secure virtual office ecosystem for teleworkers that promotes teamwork and returns top value. Progent can provide support services that go from as-needed expertise for getting you past challenging IT bottlenecks to comprehensive project management or co-management to help you successfully complete mission-critical initiatives.

Progent can help Colorado Springs, Colorado businesses to succeed with any facet of creating a high-performing telecommuting environment by providing network infrastructure configuration services, IP voice expertise, voice/video conferencing integration, collaboration platform selection and deployment, public cloud integration, Call Desk augmentation, data security, data protection solutions, and streamlined management.

Help Desk Support for Teleworkers
An emergency, enterprise-wide changeover to a telecommuter business model, which could be driven by a pandemic or as part of a business continuity process, can overstretch even a well-staffed internal Call Desk. Progent's Help Desk services allow businesses of any size to outsource or augment their Help Desk by using Progent's online Technical Response Center (TRC) services.

  • Progent's Standard Help Desk support services leverage Progent's nationwide team of online IT support experts along with world-class trouble ticketing and tracking software to provide an economical, advanced Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all aspects of online Level 1 desktop technical support from service requests through trouble ticket generation, screen sharing, problem resolution, and incident reporting. A browser-based User's Service Portal allows teleworkers to track or edit their active trouble tickets, add information, and upload screenshots and relevant files. Technical support services are provided at a significant discount off Progent's ordinary Level 1 desktop service charges, and Progent makes available optional rapid hand-off to Level 2 and Level 3 IT specialists to deal with complex issues. For details, refer to Progent's Standard Helpdesk Services for small and mid-size companies.
  • Progent's Help Desk Call Center Supplemental Service allows your company to augment your existing Call Desk team by sharing delivery of Support Desk support transparently between your in-house IT support organization and Progent's nationwide pool of desktop support engineers and subject matter experts. Progent's co-managed Help Desk Call Center service uses a co-sourcing support model utilizing the number one professional services automation platform for managing service requests and ticketing, establishing responsibility, monitoring progress, and producing management reports. For details about how Progent's Call Desk Augmentation Services can help your business to deliver best-in-class IT support to your from-home workers, visit Progent's Call Center augmentation Services.

Contact Progent for Remote Workforce Expertise
To contact Progent about creating and maintaining an efficient telecommuter solution for your Colorado Springs, Colorado business, call 1-800-993-9400 or visit Contact Progent.