Expanding your telecommuter workforce may have a major impact on IT infrastructure, security/compliance, and corporate processes. Progent has 20 years of experience helping SMBs to design, deploy, administer, optimize, and debug IT environments that support at-home workers. Progent can help your San Rafael company to pick the right tools and adhere to best practices in building and maintaining a secure virtual office solution for telecommuters that facilitates teamwork and returns maximum value. Progent offers services that go from on demand guidance for getting you past occasional IT roadblocks to full project management or co-management to help you successfully complete mission-critical tasks.

Progent can assist San Rafael, California businesses to with any aspect of building a high-performing work-from-home environment by providing network infrastructure configuration services, IP voice expertise, voice/video conferencing support, collaboration platform customization and training, cloud integration, Help Desk services, endpoint security, data protection solutions, and unified management.

Help Desk Services for At-Home Workers
A sudden, organization-wide transition to a telecommuter business model, which might be driven by an epidemic or as an element of a business continuity preparedness plan, can overwhelm even the most efficient in-house Help Desk. Progent's Help Desk services allow organizations to outsource or supplement their Help Desk Call Center by using Progent's remote Technical Response Center (TRC) services.

  • Progent's Standard Help Desk services utilize Progent's nationwide team of online technical support experts along with enterprise-class ticketing and follow-up software to provide an economical, state-of-the-art Support Desk. Progent's Standard Help Desk Services offer a comprehensive solution that handles all facets of online Level 1 desktop technical support from initial help requests through trouble ticket generation, screen sharing, problem resolution, and reporting. A browser-based User's Service Portal allows teleworkers to monitor or edit their current tickets, add information, and upload screen captures and relevant files. Support services are provided at a substantial price reduction off Progent's ordinary Level 1 technical service rates, and Progent offers optional fast escalation to Level 2 and Level 3 support experts to resolve advanced issues. For more information, go to Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
  • Progent's Call Desk Supplemental Service allows you to augment your current Call Center organization by splitting responsibilities for Call Desk support services seamlessly between your regular support staff and Progent's nationwide pool of PC support engineers and subject matter specialists. Progent's shared Help Desk service is based on a co-sourcing support model utilizing the leading professional services automation tool for handling service requests and trouble tickets, assigning responsibility, tracking progress, and producing management reports. For details about how Progent's Help Desk Call Center Augmentation Services can enable your business to provide best-in-class IT support to your at-home workforce, visit Progent's Help Desk augmentation Services.

Contact Progent for Telecommuter Support Services
To get in touch with Progent about creating and maintaining a productive work-from-home environment for your San Rafael, California organization, call 1-800-993-9400 or go to Contact Progent.