Expanding your telecommuter workforce may have a major effect on IT infrastructure, security, and company workflows. Progent has two decades of background helping small and mid-size businesses to plan, deploy, administer, optimize, and troubleshoot IT environments that support work-from-home employees. Progent can assist your Salinas company to pick the appropriate tools and follow leading practices in creating and operating a safe virtual solution for teleworkers that promotes teamwork and returns top business value. Progent offers services that go from on demand guidance for getting you over occasional IT roadblocks to comprehensive project management to help you carry out mission-critical tasks.

Progent's consultants can assist Salinas, California organizations to succeed with any aspect of building a high-performing telecommuting environment by providing network infrastructure design and configuration services, VoIP PBX expertise, voice/video conferencing integration, collaboration platform customization and training, public cloud connectivity, helpdesk services, cybersecurity, data protection solutions, and unified management.

Help Desk Services for Teleworkers
An emergency, organization-wide switchover to a from-home workforce, which could be the result of an epidemic or as a component of a disaster recovery preparedness plan, can overwhelm even a well-staffed in-house Call Desk. Progent's Call Center services make it possible for organizations of any size to outsource or supplement their Call Center with Progent's remote Technical Response Center team.

  • Progent's Standard Call Center support services leverage Progent's nationwide team of online IT support experts combined with enterprise-class ticketing and follow-up technology to provide an economical, state-of-the-art Support Desk. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all aspects of online Level 1 desktop technical support from help requests to trouble ticket creation, desktop sharing, issue resolution, and incident reporting. A web-based User's Service Portal enables at-home employees to monitor or revise their current tickets, enter details, and upload screenshots and relevant files. Support services are delivered at a substantial price reduction off Progent's ordinary Level 1 desktop service rates, and Progent offers optional rapid escalation to Level 2 and Level 3 support experts to deal with advanced issues. For more information, refer to Progent's Standard Helpdesk Services for small businesses.
  • Progent's Help Desk Call Center Supplemental Service allows your company to augment your current Help Desk Call Center team by sharing delivery of Help Desk support transparently between your regular IT support personnel and Progent's extensive roster of PC support technicians and subject matter specialists. Progent's shared Call Desk service is based on a collaborative support solution utilizing the number one professional services automation platform for managing help requests and ticketing, assigning ownership, monitoring progress, and producing reports. For details about how Progent's Call Center Supplementation Services can help your business to deliver world-class technical support to your telecommuters, go to Progent's Call Center augmentation Services.

Contact Progent for Telecommuter Support Services
To contact Progent about building and maintaining a productive telecommuter solution for your Salinas, California company, phone 1-800-993-9400 or refer to Contact Progent.