Enlarging your at-home workforce can have a significant effect on IT infrastructure, security, and corporate culture. Progent has two decades of experience assisting SMBs to plan, configure, manage, optimize, and debug IT environments that support a remote workforce. Progent can help your Porto Alegre company to pick the appropriate tools and adhere to best practices in building and operating a secure virtual office ecosystem for teleworkers that promotes collaboration and delivers maximum value. Progent can provide support services that go from as-needed guidance for getting you past occasional technical bottlenecks to comprehensive project management to help you carry out business-critical tasks.

Progent can assist Porto Alegre, Rio Grande do Sul businesses to succeed with any facet of creating a high-performing work-at-home ecosystem by providing network infrastructure configuration services, IP voice expertise, voice/video conferencing support, collaboration platform selection and deployment, public cloud connectivity, helpdesk outsourcing, security monitoring, data protection solutions, and unified management.

Help Desk Call Center Support for Teleworkers
An emergency, organization-wide changeover to a telecommuter business model, which could be motivated by an epidemic or as part of a disaster recovery/business continuity preparedness plan, can overstretch even a high-performing internal Call Desk. Progent's Help Desk Call Center services allow businesses of any size to outsource or augment their Call Desk with Progent's remote Technical Response Center (TRC) team.

  • Progent's Standard Call Center services utilize Progent's nationwide team of online IT support experts along with world-class ticketing and follow-up software to offer an economical, modern Help Desk Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that handles all aspects of remote Level 1 PC support from initial service requests through ticket creation, screen sharing, issue resolution, and reporting. A web-based User's Service Portal enables telecommuters to track or edit their active tickets, enter details, and upload screenshots and attachments. Desktop support services are delivered at a substantial price reduction off Progent's normal Level 1 desktop service charges, and Progent makes available the option of rapid hand-off to Level 2 and Level 3 IT experts to resolve advanced problems. To find out more, refer to Progent's Standard Helpdesk Services for small companies.
  • Progent's Support Desk Supplemental Service allows your company to augment your current Help Desk Call Center team by sharing responsibilities for Call Center support seamlessly between your regular IT support organization and Progent's extensive pool of PC support technicians and subject matter experts. Progent's co-managed Help Desk service uses a co-sourcing support solution based on the leading PSA tool for managing service requests and trouble tickets, assigning responsibility, monitoring progress, and generating reports. For details about how Progent's Call Center Augmentation Services can help your business to deliver best-in-class IT support to your at-home employees, refer to Progent's Help Desk augmentation Services.

Contact Progent for Telecommuter Expertise
To get in touch with Progent about building and managing a productive work-from-home environment for your Porto Alegre, Rio Grande do Sul company, phone 1-800-993-9400 or go to Contact Progent.