Expanding your at-home workforce can have a major effect on IT infrastructure, security/compliance, and company processes. Progent has 20 years of experience assisting small and mid-size businesses to design, deploy, manage, optimize, and debug IT environments that incorporate a remote workforce. Progent can help your Monterey company to select the right tools and follow leading practices in creating and operating a secure virtual ecosystem for telecommuters that facilitates teamwork and returns maximum value. Progent offers services that go from as-needed guidance for getting you over challenging technical bottlenecks to full project management or co-management to help you carry out business-critical initiatives.

Progent can help Monterey, California companies to with any aspect of creating a high-performing work-from-home environment by delivering infrastructure configuration services, IP voice troubleshooting, voice/video conferencing support, collaboration platform customization and training, cloud connectivity, Help Desk outsourcing, security monitoring, backup/restore solutions, and unified management.

Help Desk Support for At-Home Workers
A rapid, organization-wide changeover to a from-home workforce, which might be the result of an epidemic or as an element of a disaster recovery/business continuity preparedness plan, can overwhelm even a well-staffed internal Help Desk. Progent's Help Desk services make it possible for organizations of any size to outsource or expand their Help Desk Call Center by using Progent's remote Technical Response Center services.

  • Progent's Standard Call Center support services leverage Progent's nationwide team of remote technical support experts along with enterprise-class ticketing and follow-up technology to provide an affordable, advanced Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all aspects of online Level 1 desktop support from service requests to ticket generation, screen sharing, problem resolution, and reporting. A web-based User's Service Portal allows from-home workers to track or update their active tickets, enter information, and upload screen captures or relevant files. Technical support services are provided at a substantial discount off Progent's ordinary Level 1 technical service rates, and Progent makes available optional fast escalation to Level 2 and Level 3 support specialists to deal with advanced issues. For details, visit Progent's Standard Helpdesk Services outsourcing for small businesses.
  • Progent's Help Desk Supplemental Service allows you to expand your current Support Desk team by splitting responsibilities for Support Desk services transparently between your regular support staff and Progent's nationwide roster of desktop support engineers and subject matter specialists. Progent's co-managed Help Desk Call Center service is based on a collaborative support model based on the leading professional services automation (PSA) tool for managing service requests and ticketing, assigning ownership, monitoring progress, and producing reports. To learn how Progent's Help Desk Augmentation Services can enable your business to provide best-in-class IT support to your teleworkers, see Progent's Call Center supplementation Services.

Contact Progent for Remote Workforce Support Services
To contact Progent about creating and maintaining an efficient telecommuter solution for your Monterey, California organization, phone 1-800-993-9400 or refer to Contact Progent.