Expanding your at-home workforce may have a significant effect on network architecture, cybersecurity, and corporate culture. Progent has two decades of background assisting businesses of all sizes to design, configure, manage, tune, and troubleshoot IT environments that incorporate work-from-home employees. Progent can assist your Baton Rouge organization to pick the appropriate technologies and adhere to leading practices in creating and operating a safe virtual office ecosystem for telecommuters that facilitates collaboration and returns top value. Progent can provide services ranging from on demand guidance for getting you past challenging technical roadblocks to comprehensive project management or co-management to help you carry out mission-critical initiatives.

Progent can assist Baton Rouge, Louisiana organizations to succeed with any facet of creating a high-performing work-from-home environment by providing network infrastructure configuration services, IP voice troubleshooting, voice/video conferencing integration, collaboration platform customization and training, cloud integration, helpdesk services, data security, backup/restore solutions, and unified management.

Help Desk Call Center Services for At-Home Workers
A fast, organization-wide changeover to a teleworker business model, which might be the result of a pandemic or as a component of a business continuity plan, can overwhelm even the most efficient in-house Support Desk. Progent's Help Desk services make it possible for organizations to outsource or expand their Call Center with Progent's remote Technical Response Center (TRC) services.

  • Progent's Standard Call Desk support services leverage Progent's extensive team of online technical support specialists along with enterprise-class trouble ticketing and tracking technology to offer an economical, advanced Help Desk. Progent's Standard Help Desk Services provide a comprehensive solution that handles all facets of online Level 1 PC technical support from service requests to trouble ticket generation, desktop sharing, issue resolution, and incident reporting. A web-based User's Service Portal enables from-home workers to track or edit the status of their active trouble tickets, enter information, and append screen captures and relevant files. Desktop support services are provided at a significant price reduction off Progent's normal Level 1 desktop support rates, and Progent offers the option of rapid escalation to Level 2 and Level 3 support specialists to deal with complex issues. To learn more, visit Progent's Standard Helpdesk Services for small companies.
  • Progent's Help Desk Augmentation Service allows your company to augment your current Help Desk Call Center team by sharing delivery of Help Desk support seamlessly between your in-house support staff and Progent's nationwide pool of PC support engineers and subject matter specialists. Progent's shared Support Desk service is based on a collective support solution based on the leading PSA tool for handling help requests and ticketing, establishing ownership, tracking progress, and generating reports. To learn how Progent's Support Desk Augmentation Services can help your business to provide best-in-class desktop support to your from-home workers, refer to Progent's Call Center supplementation Services.

Contact Progent for Telecommuter Expertise
To get in touch with Progent about building and maintaining a productive telecommuter environment for your Baton Rouge, Louisiana organization, call 1-800-993-9400 or refer to Contact Progent.