Enlarging your at-home workforce may have a major effect on network architecture, security, and corporate culture. Progent has 20 years of background helping businesses of all sizes to plan, configure, manage, tune, and debug IT environments that support work-from-home employees. Progent can assist your Joinville company to select the appropriate technologies and adhere to leading practices in creating and operating a secure virtual ecosystem for telecommuters that facilitates teamwork and delivers maximum business value. Progent can provide support services that go from on demand guidance for helping you over challenging IT roadblocks to full project management or co-management to help you successfully complete business-critical tasks.

Progent can help Joinville, Santa Catarina companies to with any aspect of building a high-performing telecommuting environment by providing network infrastructure design and configuration services, VoIP PBX troubleshooting, video conferencing integration, collaboration platform customization and training, public cloud integration, helpdesk augmentation, cybersecurity, backup/restore solutions, and centralized management.

Help Desk Call Center Support for Remote Workers
An emergency, company-wide switchover to a from-home workforce, which might be the result of a pandemic or as part of a business continuity process, can overwhelm even a well-staffed internal Call Desk. Progent's Help Desk services allow organizations of any size to outsource or expand their Support Desk by using Progent's online Technical Response Center (TRC) services.

  • Progent's Standard Support Desk support services utilize Progent's nationwide network of remote IT support experts along with world-class trouble ticketing and follow-up technology to provide an economical, modern Call Center. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all facets of remote Level 1 desktop support from help requests to trouble ticket generation, screen sharing, problem resolution, and reporting. A web-based User's Service Portal allows teleworkers to monitor or edit their current trouble tickets, enter details, and append screen captures and relevant files. Desktop support services are delivered at a substantial price reduction off Progent's normal Level 1 desktop support charges, and Progent offers optional rapid escalation to Level 2 and Level 3 IT experts to deal with complex problems. For details, go to Progent's Standard Helpdesk Services for small businesses.
  • Progent's Support Desk Augmentation Service allows your company to supplement your current Help Desk Call Center team by splitting delivery of Support Desk support transparently between your regular IT support staff and Progent's extensive roster of desktop support engineers and subject matter specialists. Progent's co-managed Help Desk Call Center service uses a co-sourcing support model based on the leading PSA tool for handling service requests and trouble tickets, establishing ownership, tracking progress, and generating management reports. To find out how Progent's Support Desk Supplementation Services can help your business to deliver best-in-class technical support to your from-home workers, visit Progent's Call Center supplementation Services.

Contact Progent for Telecommuter Expertise
To get in touch with Progent about building and managing an efficient telecommuter solution for your Joinville, Santa Catarina business, phone 1-800-993-9400 or visit Contact Progent.