Expanding your at-home workforce may have a significant effect on IT architecture, security, and corporate workflows. Progent has two decades of experience assisting businesses of all sizes to design, configure, administer, optimize, and debug IT environments that support work-from-home employees. Progent can assist your Buffalo organization to select the right technologies and adhere to best practices in creating and operating a safe virtual ecosystem for teleworkers that promotes teamwork and returns maximum value. Progent can provide support services that go from as-needed expertise for getting you past occasional technical roadblocks to full project management or co-management to help you successfully complete mission-critical tasks.

Progent can help Buffalo, New York businesses to with any aspect of building a high-performing work-at-home ecosystem by delivering infrastructure design and configuration services, VoIP PBX troubleshooting, voice/video conferencing support, collaboration platform customization and training, cloud integration, helpdesk services, endpoint security, data protection solutions, and unified management.

Help Desk Call Center Support for Remote Workers
A sudden, company-wide transition to a from-home workforce, which might be the result of a pandemic or as part of a business continuity preparedness plan, can overwhelm even the most efficient internal Support Desk. Progent's Help Desk services make it possible for businesses to outsource or expand their Call Center with Progent's online Technical Response Center (TRC) team.

  • Progent's Standard Support Desk services leverage Progent's extensive team of remote IT support specialists combined with enterprise-class trouble ticketing and tracking technology to offer an economical, advanced Support Desk. Progent's Standard Help Desk Services provide a comprehensive solution that handles all facets of remote Level 1 PC support from service requests to trouble ticket creation, desktop sharing, problem resolution, and incident reporting. A web-based User's Service Portal allows at-home employees to monitor or edit their active tickets, add details, and upload screen captures and relevant files. Support services are delivered at a substantial discount off Progent's ordinary Level 1 technical service charges, and Progent makes available the option of rapid escalation to Level 2 and Level 3 support specialists to resolve complex issues. For more information, visit Progent's Standard Helpdesk Services for small and mid-size businesses.
  • Progent's Call Center Supplemental Service enables your company to expand your existing Support Desk organization by splitting delivery of Help Desk Call Center services seamlessly between your in-house support personnel and Progent's nationwide pool of desktop support technicians and subject matter experts. Progent's shared Help Desk service is based on a collective support model based on the number one PSA tool for managing service requests and ticketing, assigning responsibility, tracking progress, and generating reports. For details about how Progent's Support Desk Augmentation Services can enable your company to provide world-class technical support to your from-home workers, go to Progent's Help Desk Call Center supplementation Services.

Contact Progent for Telecommuter Expertise
To get in touch with Progent about building and maintaining a productive telecommuter solution for your Buffalo, New York business, phone 1-800-993-9400 or visit Contact Progent.