Enlarging your at-home workforce may have a significant impact on IT architecture, security, and company processes. Progent has two decades of experience assisting small and mid-size businesses to design, configure, manage, optimize, and troubleshoot IT networks that support work-from-home employees. Progent can assist your Barueri-Alphaville company to select the right tools and follow best practices in building and maintaining a secure virtual office ecosystem for telecommuters that facilitates collaboration and delivers top business value. Progent can provide support services ranging from on demand guidance for getting you past occasional technical bottlenecks to comprehensive project management or co-management to help you successfully complete mission-critical tasks.

Progent's consultants can assist Barueri-Alphaville, São Paulo businesses to with any facet of creating a high-functioning work-from-home ecosystem by providing infrastructure configuration services, IP voice troubleshooting, voice/video conferencing integration, collaboration platform customization and training, cloud integration, Help Desk outsourcing, security and compliance, backup/restore solutions, and streamlined management.

Help Desk Call Center Support for Remote Workers
An emergency, organization-wide transition to a from-home workforce, which might be the result of a pandemic or as an element of a business continuity process, can overstretch even the most efficient internal Call Desk. Progent's Help Desk Call Center services make it possible for businesses to outsource or supplement their Call Desk by using Progent's remote Technical Response Center services.

  • Progent's Standard Help Desk services utilize Progent's extensive network of remote technical support specialists along with world-class ticketing and follow-up software to offer an economical, state-of-the-art Help Desk. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all aspects of online Level 1 PC support from initial service requests through trouble ticket creation, screen sharing, issue resolution, and incident reporting. A web-based User's Service Portal enables from-home workers to monitor or update their current tickets, add information, and append screenshots or relevant files. Desktop support services are delivered at a substantial price reduction off Progent's normal Level 1 desktop support charges, and Progent offers the option of rapid hand-off to Level 2 and Level 3 support specialists to deal with complex problems. To learn more, go to Progent's Standard Helpdesk Services for small and mid-size businesses.
  • Progent's Support Desk Augmentation Service allows your company to expand your existing Help Desk organization by splitting delivery of Help Desk support services seamlessly between your in-house IT support staff and Progent's nationwide roster of desktop support engineers and subject matter specialists. Progent's co-managed Help Desk service is based on a collaborative support model utilizing the leading professional services automation platform for managing help requests and ticketing, assigning ownership, tracking progress, and producing management reports. To find out how Progent's Support Desk Supplementation Services can enable your business to provide best-in-class technical support to your telecommuters, see Progent's Call Desk augmentation Services.

Contact Progent for Remote Workforce Expertise
To get in touch with Progent about building and managing an efficient telecommuter solution for your Barueri-Alphaville, São Paulo organization, phone 1-800-993-9400 or go to Contact Progent.