Expanding your remote workforce can have a significant effect on IT architecture, security, and corporate culture. Progent has 20 years of background assisting SMBs to plan, configure, administer, optimize, and troubleshoot IT networks that support a remote workforce. Progent can help your Calgary organization to select the appropriate technologies and follow best practices in building and operating a safe virtual ecosystem for teleworkers that facilitates collaboration and returns top business value. Progent offers support services ranging from on demand expertise for helping you past occasional IT bottlenecks to full project management or co-management to help you carry out business-critical tasks.

Progent's consultants can help Calgary, Alberta companies to succeed with any aspect of creating a high-functioning remote work environment by delivering infrastructure design and configuration services, VoIP PBX expertise, video conferencing integration, collaboration platform selection and deployment, cloud integration, Help Desk services, security monitoring, data protection solutions, and unified management.

Help Desk Services for At-Home Workers
A fast, organization-wide switchover to a telecommuter workforce, which could be activated by a pandemic or as part of a disaster recovery process, can overwhelm even the most efficient in-house Support Desk. Progent's Help Desk Call Center services make it possible for businesses to outsource or augment their Call Center by using Progent's remote Technical Response Center (TRC) team.

  • Progent's Standard Support Desk services leverage Progent's extensive network of online IT support specialists combined with enterprise-class trouble ticketing and follow-up software to offer an affordable, advanced Call Desk. Progent's Standard Help Desk Services offer an end-to-end solution that handles all aspects of online Level 1 desktop technical support from service requests to trouble ticket generation, screen sharing, problem resolution, and incident reporting. A browser-based User's Service Portal enables telecommuters to track or edit the status of their active trouble tickets, enter information, and upload screenshots or relevant files. Technical support services are provided at a significant discount off Progent's normal Level 1 technical service charges, and Progent offers optional rapid escalation to Level 2 and Level 3 IT specialists to deal with complex problems. For more information, see Progent's Standard Helpdesk Services for small and mid-size businesses.
  • Progent's Call Center Supplemental Service allows your company to augment your current Call Center organization by sharing responsibilities for Call Center services seamlessly between your in-house IT support personnel and Progent's extensive pool of PC support engineers and subject matter experts. Progent's shared Help Desk service is based on a co-sourcing support solution utilizing the leading professional services automation (PSA) platform for handling service requests and ticketing, establishing responsibility, monitoring progress, and producing reports. For information about how Progent's Call Center Augmentation Services can enable your business to provide world-class technical support to your from-home workers, go to Progent's Call Center supplementation Services.

Contact Progent for At-Home Worker Expertise
To get in touch with Progent about building and maintaining a productive work-from-home solution for your Calgary, Alberta company, call 1-800-993-9400 or go to Contact Progent.