Cabo Frio At Home Workers Solutions Consulting Partner

Expanding your at-home workforce may have a significant effect on network infrastructure, cybersecurity, and corporate culture. Progent has two decades of experience helping small and mid-size businesses to plan, configure, manage, tune, and troubleshoot IT networks that incorporate at-home workers. Progent can help your Cabo Frio company to select the appropriate technologies and follow best practices in building and maintaining a secure virtual office solution for teleworkers that promotes collaboration and returns top value. Progent offers support services ranging from as-needed expertise for getting you over challenging technical roadblocks to full project management or co-management to help you successfully complete business-critical tasks.

Progent can assist Cabo Frio, Rio de Janeiro organizations to with any facet of creating a high-functioning remote work ecosystem by providing infrastructure configuration services, IP voice expertise, video conferencing support, collaboration platform customization and training, cloud integration, Help Desk services, data security, backup/restore solutions, and streamlined management.

Network Infrastructure for a Remote Workforce
Configuring the network infrastructure needed to support an at-home workforce can be particularly complicated if you have to manage a combination of worker-owned hardware such as PCs and laptops, routers, and wireless appliances from different manufacturers and with a variety of OS software and firmware releases. Progent's experience delivering online help for both legacy as well as current technologies in virtual office solutions enables you to make efficient use of your available network infrastructure and provides you with fast access to expertise for implement essential updates. Support services offered by Progent to help you to implement a high-functioning work-at-home infrastructure include:

• VPN technology makes it possible to establish a safe tunnel for authorized at-home workers to use IT assets located at your corporate data center or in the cloud. Progent can assist you to configure and manage VPN connections between your at-home workforce and your key network resources by providing online VPN integration support. For businesses using Cisco's ASA security appliances, Progent's Cisco ASA experts can assist your telecommuters to set up Cisco's popular AnyConnect client software to provide secure VPN tunneling for a broad selection of devices such as Windows, Mac, iOS, Linux, and Google Android.
• Virtual Desktop Infrastructure platforms enable a teleworker to view and interact with a remote computer's desktop. This technology provides network managers substantial control over the digital environment of telecommuters and offers remote users a familiar work experience. Progent's VDI consulting services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops VDI solutions.
• Routers connect home computer networks to the Internet and typically support VPN tunnels, local wireless connectivity, and firewalls. Progent offers top-tier remote consulting for setting up home routers from a variety of vendors. See router configuration support from Cisco-certified experts.
• Home Wi-Fi networks, often shared by families and guests, are frequently used by telecommuters to connect to their Internet router for work. This can cause performance as well as security issues. Progent can assist you to mitigate these issues by providing services like Cisco Aironet configuration expertise, Cisco-certified Meraki wireless installation consulting, and Ubiquiti WiFi access point integration help.
• Internet connectivity solutions impact the performance and availability of connections between telecommuters and the company data center. Business-critical processes may demand backup Internet connections in case the normal connection breaks. Progent offers expertise for picking ISPs, selecting appropriate bandwidth and data volume offerings, and integrating high-availability Internet connections. See Internet access integration services.

IP Voice Solutions for Telecommuters
Extending the business PBX environment to include telecommuters is vital to supporting an effective at-home workforce. A broad range of cloud-based VoIP products are popular with SMBs to support remote users. Many enterprises rely on Cisco's current or legacy products for VoIP management. Progent can assist organizations of any size to plan or maintain a telecommuter IP voice environment that provides the flexibility, convenience and security required for teleworkers. Progent's Cisco-certified CCIE Voice consultants can provide high-level support to assist organizations tune their current Cisco VoIP environments to handle a growing at-home workforce.

• Cisco Unified Communications Manager (Cisco Unified CM) delivers high-end IP telephony capabilities to devices such as IP phones, media processing platforms, VoIP gateways, and multimedia applications deployed throughout the network. CUCM supports additional combined media services such as messaging, voice/video conferencing, and customer collaboration networks. For more information about Progent's Unified Communications Manager support, visit Cisco Unified CM consulting services.
• Cisco CallManager is Cisco's legacy call-processing agent and has been superseded by Cisco Unified CM or CUCM. Progent's consultants can help you to support your existing CallManager deployment or migrate smoothly to Cisco's current IP telephony solutions. To learn about Progent's expertise for CallManager and Cisco's other legacy IP voice platforms, visit Cisco CallManager consulting.
• Cisco IP Gateways enable connectivity with PSTN networks and with users operating beyond the corporate perimeter like telecommuters. Progent offers consulting expertise for Cisco's legacy IP gateways including the UC520, UC540 and UC560 series as well as for current Cisco SIP gateways. See Cisco Session Initiation Protocol (SIP) gateway configuration expertise.
• Other VoIP Products supported by Progent include Vonage, Intermedia Unite and 8x8. Progent can help you to update your WAN architecture to support these solutions and deliver as-needed deployment and troubleshooting expertise.

Voice/Video Conferencing for Telecommuters
A wide range of voice/video conferencing platforms from leading vendors support online discussions, video and voice conferencing, chat, and content sharing for both local users and telecommuters. Many companies use multiple conferencing products to accommodate their different partners and clients. Progent can help your organization to manage your existing conferencing ecosystem and enhance the engagement of your at-home workforce.

• Skype for Business is Microsoft's leading unified communications product that enables real-time presence, IM, voice and video calling and conferencing as well as the seamless integration of these capabilities within Office desktop and Microsoft 365 applications including PowerPoint, Word, and Excel. Progent offers the skills of Microsoft-certified specialists who can help your company to set up and manage Skype for Business client software to support your remote employees. To learn more about Progent's support services for Skype for Business, see Skype for Business consulting experts.
• FaceTime is Apple's group video calling platform for compatible iOS and macOS computers and smartphones. FaceTime works on Wi-Fi or cellular Internet connections. Newer editions of FaceTime support as many as 32 concurrent users for voice/video sessions. For details about Progent's consulting expertise for FaceTime, see Progent's FaceTime configuration expertise.
• Webex Meeting Center provides online conferencing for most desktop or mobile devices. Offered via Cisco's Webex Cloud platform, Webex capabilities include sharing specific content or computer screens, presentations that incorporate rich media including Microsoft PowerPoint and Flash videos, session recording, plus editing and playback for future reference and training. For details about Progent's consulting expertise for Webex as well as for other IP video products from Cisco, visit Progent's Webex Meeting Center support services.
• Teams is Microsoft's next-generation replacement for Skype for Business. Teams acts as a hub for conferencing, contacts, and content with capabilities that include voice/video calling, persistent chat, plus data sharing. To learn more about Progent's support services for Teams and for additional Microsoft 365 products, see Progent's Microsoft Teams consulting services.
• Other Voice/Video Conferencing Platforms supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver configuration and troubleshooting expertise for these products and help you to optimize your network infrastructure to host them.

Microsoft Integrated Collaboration Software for Teleworkers
Microsoft's collaboration products are tightly integrated with Microsoft's familiar Office and Microsoft 365 suites, offering a rich ecosystem of applications that deliver a cohesive user experience for sharing data and ideas across multiple sites and on a broad range of endpoint computers. Progent has provided online consulting services for SharePoint and Exchange since their first releases and can assist your company to configure these critical collaboration products to optimize the productivity of your at-home workforce.

Microsoft's collaboration platforms are tightly integrated with Microsoft's popular Office suite, providing a rich ecosystem of applications that deliver a consistent user experience for sharing information across multiple sites and on a wide variety of endpoint devices. Progent has provided remote consulting services for SharePoint and Exchange since their initial releases and can help at-home workers set up and use these flagship collaboration platforms to maximize productivity.

Microsoft Teams works with Microsoft 365 and integrates with third-party cloud services to deliver real-time collaboration and communication. Designed as a substitute for Skype for Business Online, Microsoft Teams and Teams Premium can enable chat, audio/video meetings that include screen sharing, phone calls, cloud voicemail, group email, as well as file and app sharing. Teams is tightly integrated with Microsoft 365 and relies on Exchange Online, SharePoint Online, OneDrive for Business, and Azure Entra (formerly branded Azure Active Directory) for delivering its complete range of capabilities. For details about Progent's consulting services for Microsoft Teams, see solution design and configuration consulting for Microsoft Teams and Teams Premium.

SharePoint utilizes web entities to enable collaboration and knowledge delivery by offering policy-driven delivery of content, workflow, and utilities for looking through company-wide information silos. SharePoint allows you to build secure web portals that allows at-home workers to view and update aggregated business intelligence via Intranets (Wikis), Blogs, social networking web sites, and Web Parts. To learn about Progent's SharePoint consulting services, refer to SharePoint integration and application development consulting.

Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To find out about Progent's Exchange expertise, go to integration consulting services for Exchange Server.

OneDrive is Microsoft�s collaborative cloud storage service, comparable to GoogleDrive. Remote workers can save files to the OneDrive service, and co-workers can retrieve them securely via a web browser. Provided with Microsoft 365, OneDrive allows at-home workers to co-edit files. Edits made offline are synced when you reconnect to the Internet. To find out about Progent's expertise for Microsoft OneDrive, refer to Onedrive configuration consulting.

Cloud Integration for Teleworkers
Progent offers fast and affordable remote support for enabling businesses to build, manage and optimize integrated hybrid network models that include physical data centers, telecommuters, branches, plus cloud services. Progent can provide expertise for all modes of public cloud service including Infrastructure as a Service, Platform as a Service, and Software as a Service. Progent can help remote workers resolve problems with cloud access, identity, and cybersecurity.

Azure is a leading platform for cloud services that enables you to use infrastructure, servers, and key applications running on Microsoft's extensive cloud. Microsoft Azure offers more than 100 services services such as the ability to host Windows and Linux-powered virtual machines, scalable cloud storage, email and messaging, application development with Visual Studio, and backup/restore. Progent can assist you to deploy virtual machines on Azure Virtual Machines, integrate storage on Azure Storage services, unify identity control with Azure AD, and design data backup and recovery systems with Azure Backup. Progent's cloud experts can also help you create protected connections to Azure for at-home workers by setting up and debugging firewall appliances and VPN tunnels. For information about Progent's consulting expertise for Microsoft Azure, see Microsoft Azure consulting services.

Microsoft 365, formerly called Office 365, is Microsoft's growing suite of client productivity applications and cloud-based services offered by subscription. Microsoft applications and cloud services are provided in a variety of bundles designed for customers ranging from individuals and small offices to major corporations. Progent can provide fast and affordable remote access to experts knowledgeable about Microsoft 365-compatible client devices based on Windows, Mac, iOS, and Google Android operating systems. Progent can help your business to evaluate the numerous subscription plans offered with Microsoft 365 and configure 365 applications for your teleworkers in a way that delivers top business value. For information about Progent's support services for Microsoft 365, visit Microsoft 365 consulting support.

Microsoft 365 Exchange Online is among the most popular applications in the Microsoft 365 product suite. Microsoft 365 Exchange Online provides the advantages of lower spending for physical infrastructure, simplified management, dynamic scaling, high availability, and other benefits associated with cloud computing. Microsoft has designed Exchange Online to operate smoothly with on-premises Exchange environments, enabling customers to build hybrid cloud/onsite information systems. Progent's Exchange experts are available for as-needed help to get you through tough IT roadblocks and can also provide comprehensive project management services to ensure your teleworkers have easy and safe access to your Microsoft 365 Exchange Online environment. For information Progent's consulting expertise for Microsoft 365 Exchange Online, visit Exchange Online configuration and support consulting.

Amazon Web Services (AWS) is a pioneer in the public cloud arena and is the world's leading source of cloud services. Progent offers rapid and economical online contact with cloud integration experts who can help your business to plan, implement, manage, and troubleshoot hybrid IT networks that integrate Amazon AWS cloud-based services with local data centers and with other popular cloud platforms such as Microsoft Azure. Progent also offers access to Cisco-certified CCIE networking experts to assist your company to build a high-uptime network model so your users have a productive computing experience regardless of whether they are working from your main office, a branch office, from home, or on the road. To learn about Progent's support services for Amazon AWS, go to Amazon AWS consulting support.

Google Cloud is a popular collection of cloud computing services that provides Infrastructure-as-a-Service and Platform-as-a-Service (PaaS) products. Progent's certified Microsoft, Linux, and Cisco experts can help you to scale your existing IT assets with the Google Cloud Platform, and Progent's database consultants can show you how to make your mission-critical applications cloud ready so your at-home workers can take full advantage of Google Cloud services. Progent's consultants can assist your organization to set up VMs on Google Cloud Compute Engine, plan a cost-effective storage solution with Google Cloud Storage, and streamline access management for telecommuters with GCP Cloud Identity services. Progent's consultants can also help you to use GCP's management technology to control and monitor your Google Cloud environment. For details, see Google Cloud Platform integration services.

Help Desk Services for At-Home Workers
A rapid, enterprise-wide switchover to a teleworker business model, which could be the result of an epidemic or as a component of a disaster recovery/business continuity plan, can overwhelm even a high-performing internal Support Desk. Progent's Help Desk services allow organizations of any size to outsource or augment their Help Desk Call Center by using Progent's remote Technical Response Center team.

• Progent's Standard Call Center services leverage Progent's nationwide team of remote IT support experts combined with enterprise-class trouble ticketing and follow-up software to provide an affordable, advanced Call Desk. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all aspects of remote Level 1 PC technical support from help requests through ticket generation, screen sharing, issue resolution, and incident reporting. A browser-based User's Service Portal allows telecommuters to check or edit their active trouble tickets, enter details, and upload screen captures or attachments. Technical support services are delivered at a substantial discount off Progent's normal Level 1 technical support rates, and Progent offers the option of rapid hand-off to Level 2 and Level 3 IT specialists to deal with complex problems. For more information, go to Progent's Standard Helpdesk Services for small and mid-size companies.
• Progent's Support Desk Supplemental Service enables your business to expand your existing Call Desk staff by splitting delivery of Help Desk Call Center support services transparently between your regular IT support staff and Progent's extensive team of PC support technicians and subject matter experts. Progent's co-managed Call Center service uses a collaborative support solution utilizing the leading professional services automation tool for handling service requests and ticketing, assigning responsibility, tracking progress, and generating reports. For details about how Progent's Help Desk Call Center Supplementation Services can enable your company to deliver world-class IT support to your at-home workforce, refer to Progent's Call Desk supplementation Services.

Security and Compliance for Remote Workers
Work-from-Home staff members commonly use their personal devices and often work in a poorly secured physical area. This multiplies their vulnerability to cyber threats and requires careful deployment of firewalls, AV tools, MFA-based identity verification, remote monitoring, thorough end-user education, and the development of policies built on best practices. Progent's veteran team of cybersecurity solutions experts can assist you to plan, deploy and maintain an effective security solution that guards vital information resources in environments that include at-home workers.

Firewalls enable companies to create a network environment that can be securely accessed by local users and by telecommuters, mobile workers, vendors, customers, and the public. Modern firewall devices allow you to assign and manage different permissions to various classes of users and to scale your network and adjust your security profile as your company evolves and as cyber threats become more complex. Progent supports both current and older firewall appliances from all leading vendors like Cisco, Palo Alto Networks, Check Point, Juniper, SonicWall and Fortinet. For details about Progent's firewall integration expertise, visit firewall configuration and support services.

Online Endpoint Monitoring makes it possible to watch over the disparate computers used by at-home workers and either block or identify and respond to the latest cyber attacks such as ransomware. With Progent's ProSight Active Security Monitoring services, a small-footprint software agent is put on each protected endpoint device, watching all activity and using state-of-the-art behavioral threat analysis from SentinelOne to detect new attacks on arrival. When a cyberattack is spotted, ProSight ASM immediately isolates the targeted device from the network to quarantine the threat. Since the ProSight Active Security Monitoring software agent is autonomous, endpoints remain protected even when they are offline. Progent is a SentinelOne Partner, dealer, and integrator. To learn more about ProSight ASM, see remote endpoint monitoring for at-home workers.

Progent's Duo MFA Managed Services utilize Cisco's Duo technology to defend against password theft through the use of two-factor authentication. Duo supports single-tap identity verification on iOS, Android, and other out-of-band devices. Using 2FA, when you log into a secured application and enter your password you are asked to verify who you are via a unit that only you possess and that uses a different ("out-of-band") network channel. A wide range of devices can be utilized for this added means of ID validation including an iPhone or Android or wearable, a hardware token, a landline telephone, etc. You may register several validation devices. To find out more about Duo two-factor identity authentication services, go to Duo MFA two-factor authentication (2FA) services for teleworkers.

Security Audits can assess the exposure of your information system to all types of external and local security attacks for a network that incorporates telecommuters. Progent can run online, automated security inventory software for rapidly and economically uncovering a wide variety of security holes that can be surfaced over the Internet. Progent's security audit experts, which can be provided by security experts with top credentials such as CISM, ISSAP, and GIAC, can assist you to evaluate your operations and governance policies and review your IT infrastructure to enable you to implement the highest level of protection for your telecommuters.

Horizon3.ai's NodeZero Penetration Testing Platform is a leading-edge penetration test (pentest) product family that supports autonomous threat assessment of your at-home connectivity solution and your internal and perimeter networks so you can expose, rank, fix, and confirm security vulnerabilities before malicious hackers can exploit them. Progent's pentest experts can help you to deploy NodeZero to perform thorough penetration tests of your perimeter and your internal network in order to evaluate your present security profile. Progent can also help you to harden your network security and can help you to plan and implement a unified cybersecurity strategy that simplifies management and delivers maximum protection for on-prem, cloud-based, at-home, and perimeter IT resources. To learn additional details about Progent's vulnerability assessment services powered by on NodeZero's pentest products, see Consulting Support for NodeZero's PEN Test Platform.

Download White Paper: Protecting a Work-From-Home Network
To read or download a white paper about key things to concentrate on for securing a network that incorporates work-from-home staff, click:
Protecting a Work-From-Home (WFH) Environment White Paper. (PDF - 2.4 MB)

Data Protection Solutions for Teleworkers
The field of Data Protection involves saving and recovering critical information in order to avoid data loss and minimize restoration time in the event of storage system problems resulting from hardware breakdowns, programming hiccups, operator mistakes, malware, or other causes. Dependable data protection solutions can be especially difficult to architect and maintain in hybrid environments that incorporate in-house data centers, cloud resources, and an at-home workforce.

• Backup/Recovery strategies for telecommuters must cover multiple types of user-owned endpoint devices. Progent can provide quick online help from consultants familiar with a broad range of products for backing up Microsoft Windows, Apple Mac and Linux/UNIX powered servers and desktops as well as notebooks, tablets and handhelds. Popular backup/recovery solutions supported by Progent's data protection consultants include Barracuda Backup, Azure Backup, DoubleTake Software, CrashPlan, Retrospect, and Time Machine. To protect data distributed across a hybrid network, Progent offers ProSight Data Protection Services (DPS), a managed backup/recovery subscription service that uses cloud storage and features granular restore and unified management.
• Disaster Recovery/Business Continuity plans commonly envision circumstances that require a rapid switch to a work-at-home environment. Progent's senior disaster recovery planning experts and business continuity planning consultants can help your business to create, document and test a DR/BC plan that addresses the logistics of switching to an at-home workforce.

Unified Management for an At-Home Workforce
Microsoft has renamed and rebundled its endpoint management products under the title Microsoft Endpoint Manager, which encompasses Intune for cloud management of remote devices and Configuration Manager for managing on-premises endpoints. Endpoint Manager provides a unified solution for protecting corporate information by controlling onsite, mobile, and home-based endpoint devices.

Intune
Intune is part of Microsoft's Endpoint Management suite that also features Microsoft Configuration Manager. Intune is a cloud service for managing and securing mobile computers and applications. Managed endpoint devices can be personally owned or company owned. Network administrators managing the enrolled endpoint computers of at-home workers can utilize Intune to deploy and validate applications on managed devices, push patches and certificates, configure policies for permission to access information and resources, manage passwords, establish VPN tunnels, determine how home-based workers share data, establish threat protection, ensure security compliance, and delete sensitive data from lost, stolen or decommissioned endpoint devices. Intune runs with Apple iOS, Google Android, Windows, and macOS/OS X endpoints. For information about Intune and how Progent can help your company to use this platform to administer the devices of your teleworkers, go to Intune telecommuter device management consultants.

VMware Workspace ONE
VMware Workspace ONE is a feature-rich centralized MDM product that allows network administrators to keep off-premises endpoint devices current and secure. Workspace ONE incorporates VMware AirWatch for centralized endpoint management combined with VMware's Horizon virtual software delivery platform for access control, app management, and configuration management of endpoints. Workspace ONE runs with endpoints based on Windows 10, macOS, iOS, Google Android, Chrome OS, or leading distros of Linux. VMware Workspace ONE is offered by subscription as a cloud service or as an on-premises product through a one-time purchase. Top capabilities of VMware Workspace ONE include rapid over-the-air provisioning of out-of-the-box laptops, quick onboarding of new users, policy set up and enforcement for all categories of endpoints, aggregated management reporting and analytics, email encryption, and integration with Microsoft applications and cloud-based products. For details about Progent's expertise for VMware Workspace ONE, go to VMware Workspace ONE mobile device management consultants.

Contact Progent for Remote Workforce Expertise
To contact Progent about building and managing an efficient work-from-home solution for your Cabo Frio, Rio de Janeiro organization, phone 1-800-993-9400 or visit Contact Progent.