Enlarging your telecommuter workforce may have a major impact on IT architecture, security, and corporate processes. Progent has two decades of experience assisting SMBs to plan, deploy, administer, optimize, and troubleshoot IT environments that incorporate a remote workforce. Progent can help your Boston company to select the appropriate tools and adhere to leading practices in building and operating a safe virtual solution for teleworkers that promotes teamwork and returns top business value. Progent can provide services that go from as-needed guidance for helping you over challenging IT roadblocks to full project management or co-management to help you carry out mission-critical tasks.

Progent can help Boston, Massachusetts organizations to succeed with any aspect of building a high-performing work-at-home environment by delivering infrastructure design and configuration services, IP voice troubleshooting, video conferencing support, collaboration platform selection and deployment, public cloud integration, Help Desk services, cybersecurity, backup/restore solutions, and unified management.

Help Desk Services for At-Home Workers
A rapid, enterprise-wide transition to a telecommuter business model, which could be driven by an epidemic or as an element of a business continuity process, can overwhelm even a high-performing in-house Support Desk. Progent's Help Desk Call Center services make it possible for organizations to outsource or expand their Help Desk Call Center with Progent's online Technical Response Center team.

  • Progent's Standard Support Desk services utilize Progent's nationwide team of online IT support experts along with world-class ticketing and follow-up software to provide an affordable, modern Call Desk. Progent's Standard Help Desk Services provide an end-to-end solution that handles all aspects of remote Level 1 PC support from service requests through ticket creation, screen sharing, issue resolution, and reporting. A browser-based User's Service Portal enables telecommuters to check or revise the status of their current tickets, add details, and upload screen captures or relevant files. Support services are delivered at a substantial discount off Progent's normal Level 1 technical service charges, and Progent offers the option of fast hand-off to Level 2 and Level 3 IT specialists to deal with complex problems. For more information, see Progent's Standard Helpdesk Services for small and mid-size companies.
  • Progent's Support Desk Augmentation Service allows your company to expand your existing Help Desk Call Center staff by splitting responsibilities for Call Center support seamlessly between your in-house support organization and Progent's extensive team of PC support technicians and subject matter experts. Progent's shared Call Desk service is based on a collaborative support solution utilizing the leading professional services automation platform for managing service requests and trouble tickets, establishing responsibility, tracking progress, and generating reports. To learn how Progent's Help Desk Call Center Augmentation Services can enable your company to provide world-class technical support to your at-home employees, visit Progent's Support Desk augmentation Services.

Contact Progent for Telecommuter Expertise
To contact Progent about building and managing a productive work-from-home solution for your Boston, Massachusetts business, phone 1-800-993-9400 or visit Contact Progent.