Expanding your telecommuter workforce can have a significant impact on network infrastructure, security, and corporate processes. Progent has 20 years of experience assisting small and mid-size businesses to design, deploy, manage, tune, and debug IT networks that incorporate at-home workers. Progent can help your Alpharetta company to select the appropriate technologies and adhere to leading practices in creating and maintaining a secure virtual office ecosystem for telecommuters that facilitates collaboration and returns maximum business value. Progent offers support services that go from on demand guidance for getting you past occasional IT roadblocks to full project management or co-management to help you carry out mission-critical initiatives.

Progent's consultants can assist Alpharetta, Georgia companies to succeed with any aspect of creating a high-performing remote work environment by delivering network infrastructure configuration services, IP voice troubleshooting, voice/video conferencing integration, collaboration platform selection and deployment, public cloud connectivity, Help Desk augmentation, cybersecurity, data protection solutions, and unified management.

Network Infrastructure for an At-Home Workforce
Integrating the physical and software infrastructure needed for an at-home workforce can be especially challenging if you have to accommodate a combination of personal equipment like PCs and notebooks, routers, and wireless APs from different vendors and with a mix of operating systems and firmware releases. Progent's background providing remote support for both outdated as well as current technologies in remote office solutions enables you to make efficient use of your available infrastructure and provides you with fast access to expertise for making essential upgrades. Services available from Progent to assist your company to create a high-functioning work-at-home ecosystem include:

  • Virtual Private Network connectivity makes it possible to establish a safe connection for authorized remote employees to access IT assets situated at your corporate datacenter or in the cloud. Progent can help your company to configure and maintain VPN connections between your teleworkers and your various IT resources by providing online VPN configuration support. For businesses with Cisco's ASA security appliances, Progent's Cisco-certified ASA experts can assist your remote workers to utilize Cisco's AnyConnect software to provide safe VPN connections for a wide selection of devices including Microsoft Windows, Mac, Apple iOS, Linux, and Android.
  • Virtual Desktop Infrastructure products allow an at-home worker to view and use a data center computer's desktop. This technology gives network managers substantial control over the computing environment of telecommuters and ensures remote users a familiar work experience. Progent's VDI consulting services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops VDI consulting.
  • Routers connect home computer networks to the Internet and typically support VPN connections, home Wi-Fi networks, and firewalls. Progent can provide top-tier remote support for integrating routers from all major manufacturers. See router integration support from Cisco-certified consultants.
  • Home Wi-Fi networks, typically shared by families and visitors, are frequently used by at-home employees to access their Internet router for work. This can create throughput and security issues. Progent can help you to mitigate these problems by providing services like Aironet configuration expertise, Cisco-certified Meraki WiFi deployment consulting, and Ubiquiti wireless AP setup help.
  • Internet access methods impact the speed and reliability of connections between at-home workers and the company data center. Line-of-business processes may demand backup Internet access in case the primary connection breaks. Progent can provide guidance for selecting Internet service providers, selecting sensible bandwidth and data volume packages, and configuring redundant Internet connections. See Internet access solutions.

Contact Progent for At-Home Worker Support Services
To contact Progent about building and maintaining an efficient work-from-home solution for your Alpharetta, Georgia company, phone 1-800-993-9400 or visit Contact Progent.