Expanding your telecommuter workforce may have a major effect on network architecture, cybersecurity, and corporate processes. Progent has 20 years of background helping small and mid-size businesses to design, deploy, manage, tune, and troubleshoot IT environments that incorporate at-home workers. Progent can help your Adelaide organization to select the right tools and follow best practices in building and operating a safe virtual office solution for telecommuters that facilitates collaboration and delivers maximum value. Progent can provide support services ranging from on demand expertise for getting you over occasional technical bottlenecks to full project management or co-management to help you carry out business-critical tasks.

Progent's consultants can assist Adelaide, South Australia companies to succeed with any aspect of building a high-performing telecommuting environment by providing infrastructure design and configuration services, IP voice troubleshooting, voice/video conferencing integration, collaboration platform customization and training, cloud integration, Call Desk outsourcing, data security, data protection solutions, and streamlined management.

Infrastructure for an At-Home Workforce
Setting up the network infrastructure needed to support a remote work environment can be particularly challenging if you must manage a mix of worker-owned equipment like PCs and notebooks, routers, and Wi-Fi appliances from different manufacturers and with a variety of OS software and firmware levels. Progent's experience providing remote help for both outdated as well as modern IT products in virtual office venues allows you to make cost-effective use of your available infrastructure and provides you with fast access to top-tire consultants for implement necessary updates. Support services offered by Progent to help your company to implement a high-functioning telecommuting ecosystem include:

  • Virtual Private Network (VPN) connectivity allows you to create a safe tunnel for authorized remote employees to access IT resources situated at your corporate data center or in a public cloud. Progent can help your company to deploy and manage VPN connections between your at-home workforce and your key network resources by providing remote VPN integration consulting. For businesses using Cisco's ASA security appliances, Progent's Cisco ASA experts can assist your remote workers to set up Cisco's AnyConnect software to provide safe VPN tunneling for a wide selection of endpoint devices including Windows, Mac, Apple iOS, Linux, and Google Android.
  • Virtual Desktop Infrastructure platforms enable an at-home worker to see and use a data center computer's desktop. This provides network managers substantial control over the digital environment of telecommuters and offers them a consistent and more productive work experience. Progent's virtual desktop services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops expertise.
  • Routers connect at-home computer networks to the Internet and typically support VPN tunnels, local wireless networks, and firewall services. Progent offers top-tier online consulting for deploying home routers from all major manufacturers. See router integration services from Cisco-certified experts.
  • Home Wireless networks, typically supporting the whole family and guests, are commonly used by telecommuters to access their router for work. This can create performance as well as security issues. Progent can help businesses to mitigate these problems by providing expertise that include Aironet integration expertise, Cisco-certified Meraki wireless installation expertise, and Ubiquiti Unifi WiFi access point setup help.
  • Internet access methods impact the speed and reliability of connections between telecommuters and the company data center. Line-of-business applications might demand backup Internet access in case the normal connection breaks. Progent can provide guidance for selecting Internet service providers, selecting sensible bandwidth and data volume packages, and integrating redundant Internet connections. See Internet connectivity solutions.

Contact Progent for Remote Workforce Support Services
To get in touch with Progent about building and managing a productive telecommuter solution for your Adelaide, South Australia business, call 1-800-993-9400 or refer to Contact Progent.