UNIX, Linux, Solaris, and Apple Mac OS X Technical Support

For small and midsize companies located in Recife Pernambuco, Progent provides help for computer systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a combination of UNIX and Windows technology. Progent has delivered remote troubleshooting to companies in every state in the U.S. (Refer to Progent's client testimonials). In addition, Progent offers the consultation CCIE-qualified network specialists for complex infrastructure problems, as well as the services of CISSP and CISM-certified security engineers to handle advanced security architecture and disaster recovery preparedness.

Progent's online support services represent exceptional value due to the fact that they are equipped with the real-world background and the advanced tools to solve the majority of network issues quickly. This lowers direct costs because service calls accumulate fewer billable consulting minutes. Online support also avoids the cost of dispatching a consultant to your location. Your company benefits even more with incidental costs by reducing or eliminating system outages and associated costs due to business discontinuity, disgruntled customers and vendors, unproductive employees, and de-focused executives.

Progent's pricing model for remote help is structured to get the most out of your network support investment. Progent charges by the minute for telephone-based consulting, so you are invoiced just for the support that you actually get. In contrast to typical remote support organizations, Progent requires no initialization charge or minimum fees. Progent's per-minute billing unit and clean policy for pricing do away with situations where speedy. minor solutions somehow turn into large invoices. Progent's skill at handling problems quickly translates into your company conserving cash.

Progent's Online Service Technologies
Through years of experience, Progent has refined an array of customized technologies and field-tested methodologies which allow the highest level of effectiveness for online consulting and repair for small and midsize company IT systems. Progent provides protected VPN support for gateways from multiple leading vendors including Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Protected VPN access allows the experts of Progent's Technical Response Center to link to your computer system without breaching network security.

Progent's advanced service database application includes detailed documentation of all support that Progent's customers have received. Progent's team consultants have access to the history of all help delivered to each client by any Progent consultant. This history of issues and resolutions is structured as an easily exploitable support knowledge base that permits Progent's online technical professionals to share their experiences company-wide to ensure that the value of Progent's technical support grows daily. Progent's advanced accreditations and working relationships with key vendors including Cisco and Microsoft permit access to other massive technical knowledge bases and allow priority access to vendors' in-house product engineers so Progent's remote service specialists are able to come up with the best resolutions promptly.

Initiate Online UNIX/Linux, Sun Solaris, or macOS and OS X Network Support from Progent
To access Progent's phone support in Recife Pernambuco or to learn additional information about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, go to Immediate Urgent Support.

Online Support Services Offered Progent
Progent's remote technical service professionals have certified skills in an extensive array of technologies. This broad range of technical skills enables Progent's engineers to address almost any crisis that may occur in a small business network. Certifications held by Progent engineers in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications owned by Progent service consultants include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional, CCVP, CCDA and CCDP.

To provide assistance to customers with mixed-platform environments, Progent also provides the services of engineers with high-level Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include CISM consultants, CISSP network security specialists, and Information System Security Architecture Professional consultants.

Online technical services available from Progent to small businesses in Recife include:

• UNIX, Linux, Solaris, and macOS and OS X Support Services
  Progent's UNIX/Linux, Solaris, and Apple macOS and OS X phone-based consulting services cover a wide array of information technology including network infrastructure, messaging solutions, network and operational security, UNIX and Microsoft Windows coexistence, VMware products for server consolidation and simplified administration, and transitioning from legacy applications to current Microsoft Windows or Linux solutions. Progent's team-based methodology for solving technical issues enables quick escalation, if necessary, to consultants with appropriate expertise to handle complex scenarios. This expedites solutions of urgent problems, minimizes lost productivity, and cuts service costs.

  Progent's UNIX and Linux consultants can offer emergency remote assistance for resolving problems affecting UNIX, Linux, or Solaris systems powered by leading variants of UNIX including:

  • macOS and OS X
  • Solaris
  • IBM AIX OS
  • HP-UX
  • BSD
  • SCO
  • SGI/Irix
  Major Linux variants for which Progent can provide expertise include:
  • RedHat Linux
  • SUSE
  • Debian-GNU
  • Slackware

• Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
  The Cisco Certified Internetwork Expert certification is the highest accreditation for network infrastructure engineers, and indicates an individual's network technology skills at the expert level. Cisco qualified CCIEs can handle the most intractable issues associated with network infrastructure planning, integration, maintenance, security, and troubleshooting. CCIEs can cooperate with the highest priority with Cisco's internal engineers in isolating anomalies with Cisco IOS network administration tools and coming up with workarounds or locating software updates. Cisco qualified CCIEs offer excellent value because their depth of experience enables them to find solutions for the most intractable problems quickly. In common cases, less qualified service providers can wrestle for hours or days with the same tasks that a CCIE can dispose of in a few minutes. Few support providers make Cisco-qualified CCIEs accessible to help small and medium sized companies. Progent offers quick phone access to a Cisco authorized CCIE so your company can receive immediate assistance for serious network infrastructure issues that are hurting worker productivity but are beyond the comfort zone of your local IT service group or consultant. Progent's Cisco-qualified CCIE engineers can tie into your environment via advanced remote support tools in order to provide quick, safe, and economical analysis and remediation. Progent's Cisco-qualified CCIEs can provide expertise in the entire range of Cisco's industry-leading selection of connectivity appliances such as PIX Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Module (FWSM), secure broadband and IS routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi access points, wired and wireless Voice phones and systems, Catalyst switches, plus VPN solutions.

• Certified Microsoft Windows Support
  Progent's Microsoft-certified remote service professionals can provide network troubleshooting and consulting support for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can offer your company the assistance of consulting professionals who can assist your company with a wide range of technology support services such as Microsoft Windows Server 2022 planning and migration support, Windows Server 2019 expertise, Windows Server 2016 migration and cloud integration solutions, Windows Server 2012 R2 maintenance, Windows Server 2008 R2 upgrade (help, assistance, Microsoft Exchange Server 2019 planning and configuration, MS Exchange 2016 planning and deployment, Microsoft Exchange 2013 configuration, Exchange 2010 management, SharePoint 2016 migration and hybrid integration expertise, SharePoint Server 2019 planning and integration, Microsoft Teams configuration help, Skype for Business migration support, Lync Server 2013 management and Microsoft Communications Server upgrade, Forefront Threat Management Gateway 2010 management and ISA Server migration, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development, and Microsoft SQL Server 2014 support, Systems Center Operations Manager network monitoring, Project Server and Server Online training, SBS Server 2011 consulting, and Windows Essentials migration and cloud integration.

  Progent in addition offers a full array of remote desktop support such as Microsoft Windows 11 migration support and planning and implementing Microsoft 365 cloud environments for Windows desktops.

• CISM and CISSP Certified Network Security Engineers
  Progent's qualified CISM and CISSP security consultants can provide a variety of system protection services to enhance the protection of your UNIX, Linux, Solaris, Apple Mac or Windows network against internal or external threats or assist your company to recover rapidly after a serious breach. Security consulting services available from Progent include: comprehensive security evaluation utilizing utilities such as GFI LANguard, EEYE Vulnerability Scanner, and software from Metasploit and Nikto; rapid cleanup after malicious assaults; integrating firewalls; establishing safe techniques for off-site and mobile connectivity; securing your messaging infrastructure from spam and directory harvest attacks; and offering round-the-clock network monitoring.

• Hybrid Cloud Integration
  Progent can provide advanced remote consulting support to help organizations of all sizes connect their information networks with leading public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can assist you to design and manage cost-effective ecosystems that can include Windows and Linux systems and apps in either cloud-based solutions or in hybrid network models that seamlessly combine physical resources as well as cloud services. To assist you to incorporate cloud services with physical datacenters, Progent can provide a range of cloud integration support services that include Microsoft 365 Exchange Online integration with on-premises Exchange, Microsoft Azure hybrid cloud solutions, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has over two decades of experience providing high-level consulting services remotely, and Progent can help you successfully carry out your cloud migration initiatives quickly and within your budget.

• Call Center Support
  Progent's Help Desk Call Center support alternatives for small and midsize businesses with environments based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include comprehensive Call Center outsourcing, Virtual Helpdesk services, and Help Desk consulting. Progent's Standard Help Desk services are intended for small organizations who don't have the money or time to create an in-house Call Center but who need fast communication with an efficient Call Center with professional telephone support as well as the technical depth to escalate complex trouble tickets to advanced engineers.

  Progent's Co-managed Help Desk services make it possible for your business to share responsibilities for Help Desk support transparently between your in-house IT staff and Progent's nationwide pool of veteran desktop support technicians and matter experts (SMEs). Progent's Help Desk sharing service is an advanced support solution based on the top professional services automation (PSA) tool for managing service requests, ticket lifecycle, accountability, progress tracking, and metrics.

  Progent's Help Desk Call Center consulting support can assist you in creating an efficient new Help Desk or enhancing your existing organization, selecting or modifying Help Desk Call Center software to handle the unique demands of your company, or adding occasional online personnel to supplement your internal Help Desk Call Center team to deal with high-demand events such as software transitions, mass upgrades, or rolling out brand new applications.

  Progent's Call Center staff of veteran information technology consultants gives your computer users in Recife Pernambuco instant access to a dependable network service group with extensive background delivering telephone-based consulting and remote repair service for computer environments that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to earn the Help Desk Call Center recognition as a significant contributor to business productivity, and Progent's target is to resolve and not simply track network problems.

• Applications Services: Training, Customization, and Integration
  Progent's Applications Consulting Group offers remote professional consulting support and education in specific application fields that include Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also offers expertise, programming, and education for Microsoft applications such as Microsoft CRM, Microsoft Project, Word, and MS Excel. To learn more on Progent's expertise, custom development, and education offerings for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Team.

  Progent's Mac consultants can support the creative facets of Apple Mac computing by providing remote consulting services and training in graphics, audio, and video. Progent's support professionals offer expertise in a range of Apple Mac programs such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also help you with common jobs such as scanning or digitizing audio or video or putting together an audio/video production lab.

  Online Network Monitoring Services
  Progent can provide companies in Recife Pernambuco remote computer system monitoring services based on Microsoft System Center Operations Manager network monitoring, enhanced by Progent to suit your environment so that your network maintenance is proactive and automated. By detecting looming problems before they grow into full-scale emergencies, remote monitoring can minimize stressful and costly network breakdowns. Progent can also assist with system monitoring tools such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft environments, or networks based on multiple platforms.

Recife Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Recife metro area.