Recife Remote Workforce Configuration Advisor

Enlarging your at-home workforce may have a major impact on network infrastructure, cybersecurity, and corporate culture. Progent has two decades of background assisting businesses of all sizes to plan, deploy, manage, tune, and troubleshoot IT environments that support a remote workforce. Progent can help your Recife company to select the right technologies and follow best practices in creating and operating a secure virtual solution for telecommuters that facilitates teamwork and delivers maximum value. Progent can provide services ranging from on demand expertise for helping you over challenging technical roadblocks to full project management or co-management to help you carry out business-critical initiatives.

Progent can assist Recife, Pernambuco organizations to succeed with any facet of creating a high-performing work-at-home ecosystem by providing network infrastructure configuration services, VoIP PBX troubleshooting, video conferencing integration, collaboration platform selection and deployment, public cloud integration, Call Desk services, endpoint security, backup/restore solutions, and centralized management.

Infrastructure for Teleworkers
Setting up the physical and software infrastructure needed to support an at-home workforce can be particularly complex if you must manage a combination of worker-owned equipment like desktop computers and notebooks, Internet routers, and wireless appliances from an assortment of manufacturers and with a variety of operating systems and firmware levels. Progent's experience delivering online help for both legacy as well as current technologies in remote office solutions enables you to make efficient use of your existing infrastructure and provides you with fast access to top-tire consultants for making necessary updates. Support services offered by Progent to help your company to create a high-functioning telecommuting ecosystem include:

• Virtual Private Network technology makes it possible to create a safe connection for authenticated at-home employees to use IT resources situated at your corporate data center or in the cloud. Progent can help your company to deploy and maintain VPN connections between your teleworkers and your key network resources by providing remote VPN configuration support. For businesses using Cisco's ASA firewalls, Progent's Cisco-certified ASA experts can assist your at-home workers to set up Cisco's AnyConnect client software to provide secure VPN connections for a broad selection of endpoint devices including Microsoft Windows, macOS, iOS, Linux, and Android.
• Virtual Desktop Infrastructure (VDI) products allow a teleworker to view and use a data center computer's desktop. This provides IT managers significant control over the digital ecosystem of at-home employees and ensures remote users a familiar work experience. Progent's VDI services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops VDI solutions.
• Routers connect home networks to the Internet and typically support VPN connections, local wireless connectivity, and firewall services. Progent can provide expert online consulting for integrating routers from all major manufacturers. See router configuration support from Cisco-certified experts.
• Home Wi-Fi networks, typically supporting families and guests, are frequently used by telecommuters to access their Internet router for work. This can create performance as well as security issues. Progent can assist businesses to resolve these problems by providing services that include Cisco Aironet integration consulting, Cisco Meraki WiFi deployment expertise, and Ubiquiti Unifi WiFi AP setup assistance.
• Internet access solutions affect the speed and reliability of connections between at-home workers and the company data center. Line-of-business applications may require backup Internet connections in the event the primary connection breaks. Progent offers guidance for identifying ISPs, selecting sensible bandwidth and data volume offerings, and configuring fault-tolerant Internet access. Refer to Internet access solutions.

IP Voice Integration for an At-Home Workforce
Extending the company phone system to accommodate teleworkers is vital to maintaining a productive work-at-home solution. A broad range of cloud-centric IP voice products are used by SMBs to server teleworkers. Many larger organizations depend on Cisco's modern or legacy platforms for IP voice solutions. Progent can help businesses of any size to design or maintain a remote VoIP service that delivers the versatility, convenience and security needed for telecommuters. Progent's Cisco-certified CCIE Voice experts can provide high-level support to assist businesses tune their current Cisco VoIP environments to support a growing remote workforce.

• Cisco Unified Communications Manager (CUCM) extends advanced IP telephony capabilities to devices like VoIP phones, media processing products, VoIP gateways, and mixed media apps used throughout the network. CUCM supports other mixed media services such as unified messaging, voice/video conferencing, and customer collaboration networks. For details about Progent's CUCM support, visit Cisco Unified Communications Manager consultants.
• CallManager is Cisco's earlier call-processing software and has been replaced by Cisco Unified CM. Progent can assist your company to support your existing CallManager deployment or upgrade smoothly to Cisco's modern IP telephony products. To learn about Progent's support services for CallManager and Cisco's other older IP voice products, refer to Cisco CallManager expertise.
• Cisco IP Gateways provide connectivity with public telephony networks and with clients working outside the corporate perimeter such as at-home workers. Progent can provide expert support for Cisco's legacy IP gateways like the UC520, UC540 and UC560 product lines as well as for modern Cisco Session Initiation Protocol (SIP) gateways. See Cisco SIP gateway configuration expertise.
• Other VoIP Platforms supported by Progent's consultants include Vonage, RingCentral and 8x8. Progent can help you to enhance your wide area network architecture to work with these solutions and provide as-needed deployment and debugging expertise.

Video Conferencing for Telecommuters
A wide range of video conferencing platforms from leading vendors support virtual discussions, video conferencing, chat sessions, and content sharing for both local workers and telecommuters. Many companies use multiple products to accommodate their various partners and customers. Progent's communications experts can help your organization to manage your existing voice/video conferencing environment and optimize the experience of your remote workforce.

• Skype for Business is Microsoft's leading unified communications product that supports real-time presence, IM, voice and video conferencing plus the transparent integration of these capabilities within Office desktop and Microsoft 365 productivity software including PowerPoint, Word, and Excel. Progent can provide the expertise of Microsoft-certified specialists who can assist you to deploy and maintain Skype for Business client software to accommodate your at-home workforce. For details about Progent's consulting services for Skype for Business, visit Skype for Business integration experts.
• FaceTime is Apple's multiuser video calling app for iOS and macOS computers and smartphones. FaceTime runs on Wi-Fi or cellular Internet connections. Newer editions of FaceTime allow up to 32 concurrent users for video calls. To learn more about Progent's consulting services for Apple FaceTime, visit Progent's FaceTime configuration expertise.
• Webex Meeting Center provides remote conferencing for most desktop or mobile devices. Delivered through Cisco's Webex Cloud platform, Webex services include sharing discrete content or screens, presentations that embed rich media including Microsoft PowerPoint, network-based recording, plus revision and playback for future reference. To learn more about Progent's consulting services for Cisco Webex as well as for other IP video solutions from Cisco, refer to Progent's Webex Meeting Center support services.
• Teams is Microsoft's next-generation replacement for Skype for Business. Teams acts as a hub for conferencing, contacts, and content with capabilities such as voice/video conferencing, threaded chat, plus file sharing. To learn more about Progent's support services for Teams as well as for other Microsoft 365 products, refer to Progent's Microsoft Teams consulting services.
• Other Conferencing Platforms supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver integration and debugging expertise for these conferencing platforms and help your business to optimize your network architecture to run them.

Microsoft Integrated Collaboration Platforms for Remote Workers
Microsoft's collaboration products are closely integrated with Microsoft's popular Office and Microsoft 365 suites, offering a rich environment of applications that deliver a consistent user experience for sharing information across multiple sites and on a broad selection of endpoints. Progent has provided online consulting support for SharePoint and Exchange since their original releases and can assist your company to tune these flagship collaboration products to optimize the productivity of your at-home workers.

Microsoft's collaboration platforms are tightly integrated with Microsoft's popular Office suite, providing a rich ecosystem of applications that deliver a consistent user experience for sharing information across multiple sites and on a wide variety of endpoint devices. Progent has provided remote consulting services for SharePoint and Exchange since their initial releases and can help at-home workers set up and use these flagship collaboration platforms to maximize productivity.

Microsoft Teams works on top of Microsoft 365 and integrates with third-party cloud services to provide real-time collaboration. Designed as a substitute for Skype for Business Online, Microsoft Teams and Teams Premium can support chat, video meetings that include screen sharing, phone calls, cloud voicemail, group email, as well as file and application sharing. Teams is closely integrated with Microsoft 365 and relies on Exchange Online, SharePoint Online, OneDrive for Business, and Azure Entra (formerly called Azure Active Directory) for delivering its complete range of features. For additional information about Progent's support services for Microsoft Teams, see planning and configuration expertise for Microsoft Teams and Teams Premium.

SharePoint uses web sites to promote collaboration and information sharing by offering policy-based delivery of content, workflow, and tools for looking through enterprise-wide information silos. SharePoint permits you to create secure web portals that allows remote workforce to see and edit consolidated corporate intelligence by means of Intranets (Wikis), Blogs, social networking web sites, and Web Parts. To find out about Progent's SharePoint consulting services, go to SharePoint integration and development expertise.

Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. For information about Progent's Exchange support services, see planning and configuration consulting services for Microsoft Exchange.

OneDrive is Microsoft�s collaborative cloud storage service, similar to GoogleDrive. At-home users can store files to the OneDrive service, and co-workers anywhere can retrieve them safely through a web browser. Included with Office 365, OneDrive allows at-home workers to jointly author documents. Edits made offline are synced when you go back online. To find out about Progent's consulting expertise for OneDrive, see Onedrive integration consulting.

Public Cloud Integration for Teleworkers
Progent offers fast and affordable online support for helping businesses to build, maintain and repair integrated hybrid network models that combine physical data centers, at-home workers, branch offices, and cloud resources. Progent can provide top-tier consultant for all types of public cloud service delivery including Infrastructure as a Service (IaaS), Platform as a Service, and Software as a Service (SaaS). Progent can help at-home workers fix issues with public cloud connectivity, identity, and cybersecurity.

Microsoft Azure is a leading platform for public cloud services that enables you to use infrastructure, virtual servers, and key apps running on Microsoft's extensive cloud. Microsoft Azure offers over one hundred cloud-based services including hosting for Windows and Linux-powered virtual machines, on-demand cloud storage, messaging, application development with Visual Studio, and data backup. Progent can help you to set up virtual machines on Azure Virtual Machines, configure storage on Azure Storage services, unify identity control with Azure Active Directory, and design backup and recovery systems with Azure Backup. Progent can also show you how to establish protected connections to Azure services for at-home workers by configuring and debugging firewall appliances and VPN IPsec tunnels. For details about Progent's expertise for Microsoft Azure, visit Azure consulting services.

Microsoft 365, previously called Office 365, is Microsoft's popular family of client productivity software and cloud services offered on a subscription basis. Office apps and cloud services are marketed in a selection of plans intended for users ranging from individuals and small offices to large corporations. Progent offers fast and easy remote contact with consultants familiar with Microsoft 365-compatible devices based on Windows, Mac, iOS, and Google Android technology. Progent can assist you to evaluate the numerous subscription bundles offered with Microsoft 365 and configure 365 applications for your teleworkers to achieve maximum business value. To find out about Progent's support services for Microsoft 365, see Microsoft 365 consulting expertise.

Microsoft 365 Exchange Online is one of the most popular cloud-based applications in the Microsoft 365 product suite. Microsoft 365 Exchange Online offers the advantages of reduced costs for physical infrastructure, simplified management, dynamic scaling, high reliability, and other benefits associated with public clouds. Microsoft has designed Exchange Online to operate smoothly with local deployments of Exchange, enabling customers to build hybrid cloud/onsite information systems. Progent's certified Exchange experts are available for occasional help to guide you past challenging technical roadblocks and also offer comprehensive project management services to make sure your at-home workers have easy and secure access to your Exchange Online environment. For information Progent's consulting expertise for Exchange Online, see Exchange Online integration and troubleshooting consulting.

Amazon Web Services (AWS) is a pioneer in the public cloud computing arena and is the industry's leading source of cloud-based services. Progent can provide fast and affordable online access to cloud integration experts who can assist your organization to plan, implement, manage, and troubleshoot hybrid information networks that integrate Amazon AWS cloud-based services with local resources and with other popular cloud platforms such as Microsoft Azure. Progent also offers the skills of Cisco-certified CCIE networking consultants to help your company to create a high-uptime network model to make sure your users have a consistent computing experience regardless of whether they are working from your main office, a remote branch, from home, or on the road. To find out about Progent's expertise for Amazon AWS, refer to Amazon AWS integration services.

Google Cloud is a leading collection of cloud computing services that offers Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service (PaaS) products. Progent's certified Microsoft, Linux, and Cisco consulting experts can help you to scale your existing IT resources with the Google Cloud Platform, and Progent's database experts can help you make your mission-critical apps cloud ready so your remote workers can benefit fully from Google Cloud Platform services. Progent can assist your business to set up VMs on Google Cloud Compute Engine, plan an efficient storage solution with Google Cloud Storage, and simplify access management for at-home workers with GCP Cloud Identity. Progent's consultants can also assist you to use GCP's unified management tools to control and monitor your Google Cloud environment. To learn, visit Google Cloud Platform integration support.

Help Desk Support for At-Home Workers
A fast, enterprise-wide switchover to a telecommuter workforce, which might be the result of a pandemic or as an element of a disaster recovery/business continuity plan, can overstretch even a well-staffed internal Call Desk. Progent's Call Center services allow businesses to outsource or supplement their Call Desk by using Progent's online Technical Response Center (TRC) team.

• Progent's Standard Help Desk support services leverage Progent's nationwide network of online IT support experts combined with world-class trouble ticketing and follow-up software to offer an economical, state-of-the-art Help Desk Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all aspects of remote Level 1 PC support from initial service requests through trouble ticket generation, desktop sharing, issue resolution, and reporting. A web-based User's Service Portal enables from-home workers to track or update their current trouble tickets, enter details, and append screen captures or attachments. Support services are delivered at a significant price reduction off Progent's normal Level 1 technical service charges, and Progent makes available optional fast hand-off to Level 2 and Level 3 support specialists to resolve complex issues. For more information, refer to Progent's Standard Helpdesk Services for small companies.
• Progent's Help Desk Call Center Supplemental Service enables your company to supplement your current Help Desk Call Center staff by sharing responsibilities for Support Desk support services seamlessly between your in-house support organization and Progent's extensive pool of PC support engineers and subject matter specialists. Progent's shared Help Desk Call Center service is based on a collaborative support solution utilizing the number one professional services automation platform for managing service requests and trouble tickets, assigning ownership, tracking progress, and generating management reports. To find out how Progent's Help Desk Augmentation Services can enable your company to provide world-class IT support to your telecommuters, visit Progent's Help Desk Call Center augmentation Services.

Security for At-Home Workers
At-home employees typically use their personal devices and often operate in a poorly secured physical area. This situation multiplies their susceptibility to cyber threats and calls for judicious configuration of corporate firewalls, anti-malware tools, multi-factor authentication, remote endpoint monitoring, extensive user training, and the creation of policies based on best practices. Progent's veteran group of cybersecurity support experts can help you to plan, deploy and manage a compliant security solution that guards critical IT assets in networks that include remote workers.

Firewalls enable companies to create a network environment that can be securely utilized by local users as well as by teleworkers, mobile workers, suppliers, clients, and other stakeholders. Next-generation firewall devices permit you to configure and manage appropriate permissions to different classes of users and to scale your IT network and adjust your security profile as your business evolves and as network attacks grow increasingly complex. Progent works with both new and legacy security appliances from all major vendors like Cisco, Palo Alto Networks, WatchGuard, Juniper, and Fortinet. For details about Progent's firewall configuration expertise, refer to firewall integration and support expertise.

Online Endpoint Monitoring makes it easy to track the various computers used by telecommuters and either reject or identify and mitigate the latest threats like ransomware. With Progent's ProSight Active Security Monitoring (ASM) services, a small-footprint software agent is installed on every secured endpoint, monitoring all activity and using state-of-the-art machine learning from SentinelOne to identify new attacks at inception. When a cyberattack is discovered, ProSight ASM instantly disconnects the infected endpoint device from the corporate network to quarantine the threat. Because the ProSight ASM software agent is self-contained, endpoint devices remain secure even if they are not connected to the Internet. Progent is a SentinelOne Partner, reseller, and integrator. For details about ProSight Active Security Monitoring, visit remote endpoint monitoring for telecommuters.

Progent's Duo MFA Managed Services utilize Cisco's Duo cloud technology to protect against password theft through the use of two-factor authentication. Duo enables one-tap identity confirmation with iOS, Google Android, and other personal devices. Using 2FA, whenever you log into a protected application and enter your password you are asked to confirm who you are via a device that only you have and that is accessed using a different network channel. A wide range of devices can be utilized as this second means of authentication such as an iPhone or Android or watch, a hardware/software token, a landline phone, etc. You may designate several validation devices. To learn more about ProSight Duo identity authentication services, see Cisco Duo MFA two-factor authentication (2FA) services for teleworkers.

Security Audits can evaluate the vulnerability of your information system to all classes of external and local security attacks for a network that incorporates telecommuters. Progent can deploy online, automated cybersecurity analysis scanning for quickly and affordably uncovering a wide variety of security weaknesses that can be found over the Internet. Progent's endpoint security assessment consulting services, which can be provided by security professionals with advanced certifications including CISM, CISSP, and GIAC, can assist your business to evaluate your operations and governance policies and review your network infrastructure to allow you to implement top-level protection for your an at-home workforce.

Horizon3.ai's NodeZero Pentest Platform is a breakthrough penetration test (pentest) product family that can deliver automated testing of your work-from-home environment as well as your internal and perimeter networks so you can find, prioritize, fix, and confirm cybersecurity weaknesses before threat actors can take advantage of them. Progent's pentest experts can assist you to use NodeZero to perform thorough penetration tests of your perimeter and your internal network in order to evaluate your present security posture. Progent's NodeZero experts can also help you to strengthen your network security and can assist you to plan and deploy a unified cybersecurity ecosystem that streamlines management and delivers optimum protection for on-premises, cloud-based, remote, and perimeter IT resources. To learn additional information about Progent's threat analysis services based on on NodeZero's penetration test platform, see Consulting Services for NodeZero's Pentest Products.

Download White Paper: Protecting a Work-From-Home Environment
To view or download a white paper about critical areas to focus on for securing an IT environment that incorporates work-from-home staff, click:
Protecting a Work-From-Home Environment White Paper. (PDF - 2.4 MB)

Data Protection Solutions for Remote Workers
Data Protection covers backing up and restoring critical information so as to prevent data loss and minimize recovery time in case of storage problems due to equipment breakdowns, programming glitches, user mistakes, malware, or other causes. Dependable data protection solutions can be particularly difficult to architect and manage in hybrid networks that combine private data centers, public clouds, and at-home workers.

• Backup/Recovery strategies for telecommuters must cover diverse kinds of user-owned endpoints. Progent can provide fast online help from experts knowledgeable about a wide array of platforms for protection Microsoft Windows, Apple and Linux/UNIX powered servers and desktops as well as notebooks, tablets and handhelds. Leading backup/restore solutions maintained by Progent's backup/recovery consultants include Barracuda Backup, Microsoft Azure Backup, Symantec Backup Exec, Acronis Backup and Recovery, Mozy, and Time Machine. To protect data distributed across a wide area network, Progent offers ProSight Data Protection Services (DPS), a backup/recovery subscription service that utilizes cloud storage and includes granular recovery and centralized management capabilities.
• Disaster Recovery/Business Continuity (DR/BC) strategies commonly envision circumstances that call for a quick changeover to a work-at-home environment. Progent's expert disaster recovery preparedness consultants and business continuity specialists can help you to develop, document and test a DR/BC plan that addresses the process of moving to an at-home workforce.

Unified Management for Telecommuters
Microsoft has rebranded and reshuffled its endpoint management products under the name Microsoft Endpoint Manager, which includes Intune for cloud management of remote devices and Configuration Manager for managing local endpoints. Microsoft Endpoint Manager features a unified solution for protecting corporate data by managing local, mobile, and home-based endpoint devices.

Microsoft Intune
Intune is a component of Microsoft's Endpoint Management suite that also features Configuration Manager. Intune is a cloud service for managing and protecting mobile computers and software. Managed endpoint devices can be personally owned or business owned. Network administrators managing the enrolled endpoint computers of teleworkers can use Intune to provision and validate applications on managed devices, push updates and certificates, set up policies for permission to access information and resources, manage passwords, establish VPN connections, control how teleworkers share data, establish threat defense, ensure compliance, and erase corporate data from lost, stolen or deactivated devices. Intune runs with iOS/iPadOS, Android, Windows, and macOS/OS X devices. For information about Microsoft Intune and to find out how Progent can assist you to use Microsoft's Endpoint Management to administer the endpoint devices of your at-home workforce, go to Intune telecommuter device management consultants.

VMware Workspace ONE
VMware Workspace ONE is an advanced centralized Mobile Device Management product that allows network administrators to keep offsite endpoints current and protected. Workspace ONE incorporates VMware AirWatch for centralized endpoint administration along with VMware's Horizon virtual software delivery technology for identity control, app management, and setup management of endpoint devices. Workspace ONE operates with endpoints powered by Windows 10, macOS, iOS, Google Android, Chrome OS, or leading distributions of Linux. VMware Workspace ONE is available by subscription as a cloud-based service or as an on-premises product through a one-time purchase. Key features of VMware Workspace ONE include rapid over-the-air deployment of new laptops, immediate onboarding of new employees, policy set up and enforcement for all classes of devices, aggregated reporting and analytics, email encryption, and integration with Microsoft applications and cloud services. To learn about Progent's support for VMware Workspace ONE, go to VMware Workspace ONE remote device management consultants.

Contact Progent for Telecommuter Expertise
To get in touch with Progent about building and maintaining a productive telecommuter environment for your Recife, Pernambuco business, call 1-800-993-9400 or go to Contact Progent.