Expanding your remote workforce may have a significant effect on network architecture, cybersecurity, and corporate processes. Progent has 20 years of background assisting small and mid-size businesses to design, configure, administer, tune, and debug IT networks that support work-from-home employees. Progent can assist your Recife organization to pick the appropriate tools and adhere to best practices in building and maintaining a secure virtual solution for telecommuters that facilitates teamwork and returns top business value. Progent can provide services that go from as-needed guidance for getting you past occasional IT bottlenecks to comprehensive project management or co-management to help you carry out mission-critical tasks.

Progent can help Recife, Pernambuco businesses to succeed with any aspect of creating a high-performing remote work environment by providing network infrastructure configuration services, VoIP PBX troubleshooting, video conferencing support, collaboration platform customization and training, public cloud integration, Call Desk augmentation, security monitoring, data protection solutions, and centralized management.

Help Desk Support for Teleworkers
An emergency, enterprise-wide transition to a teleworker workforce, which might be activated by an epidemic or as a component of a disaster recovery/business continuity process, can overwhelm even a high-performing internal Support Desk. Progent's Help Desk Call Center services allow businesses of any size to outsource or augment their Help Desk by using Progent's online Technical Response Center services.

  • Progent's Standard Support Desk support services leverage Progent's nationwide network of online technical support experts along with enterprise-class trouble ticketing and tracking technology to provide an economical, state-of-the-art Call Center. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all aspects of online Level 1 PC technical support from service requests through ticket generation, desktop sharing, issue resolution, and incident reporting. A web-based User's Service Portal enables at-home employees to track or revise their active trouble tickets, enter information, and upload screenshots and attachments. Technical support services are delivered at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent offers optional rapid hand-off to Level 2 and Level 3 support specialists to resolve complex problems. For more information, see Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
  • Progent's Help Desk Call Center Supplemental Service allows your business to augment your current Help Desk organization by sharing responsibilities for Support Desk services transparently between your in-house IT support personnel and Progent's nationwide pool of desktop support engineers and subject matter specialists. Progent's co-managed Call Center service uses a collective support model based on the leading professional services automation (PSA) platform for handling service requests and trouble tickets, establishing responsibility, monitoring progress, and generating reports. To find out how Progent's Call Desk Augmentation Services can enable your business to provide best-in-class technical support to your telecommuters, refer to Progent's Call Desk supplementation Services.

Contact Progent for Telecommuter Expertise
To get in touch with Progent about building and maintaining a productive telecommuter environment for your Recife, Pernambuco business, phone 1-800-993-9400 or go to Contact Progent.