Ransomware Hot Line: 800-462-8800
24x7 Remote Access to a Top-tier Ransomware Engineer
Ransomware needs time to work its way through a network. For this reason, ransomware assaults are commonly launched on weekends and late at night, when IT personnel are likely to take longer to become aware of a break-in and are least able to mount a rapid and forceful defense. The more lateral progress ransomware is able to manage inside a target's network, the longer it will require to restore basic IT services and damaged files and the more data can be exfiltrated to the dark web.
Progent's Ransomware Hot Line is intended to assist organizations to carry out the time-critical first step in responding to a ransomware attack by putting out the fire. Progent's remote ransomware experts can help organizations in the Reading area to identify and isolate infected servers and endpoints and protect undamaged assets from being compromised.
If your system has been penetrated by any strain of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.
Progent's Ransomware Response Expertise Offered in Reading
Current strains of crypto-ransomware like Ryuk, Maze, DopplePaymer, and Nephilim encrypt online data and infiltrate any accessible system restores. Data synched to the cloud can also be impacted. For a vulnerable environment, this can make automated recovery nearly impossible and effectively throws the IT system back to square one. So-called Threat Actors (TAs), the cybercriminals responsible for ransomware assault, insist on a ransom fee in exchange for the decryption tools required to recover encrypted data. Ransomware attacks also attempt to steal (or "exfiltrate") files and TAs demand an additional settlement for not posting this information or selling it. Even if you are able to restore your system to an acceptable date in time, exfiltration can pose a major problem depending on the nature of the downloaded information.
The restoration work after a ransomware incursion involves several distinct stages, most of which can proceed concurrently if the recovery workgroup has enough people with the required experience.
- Quarantine: This urgent initial response involves blocking the sideways progress of ransomware within your IT system. The longer a ransomware attack is allowed to run unchecked, the longer and more costly the restoration process. Because of this, Progent keeps a 24x7 Ransomware Hotline staffed by seasoned ransomware response experts. Containment processes include cutting off infected endpoint devices from the rest of network to minimize the contagion, documenting the environment, and protecting entry points.
- System continuity: This covers bringing back the IT system to a minimal acceptable level of capability with the least downtime. This effort is typically the highest priority for the victims of the ransomware attack, who often see it as a life-or-death issue for their business. This project also requires the broadest range of IT skills that span domain controllers, DHCP servers, physical and virtual servers, PCs, notebooks and smart phones, databases, office and line-of-business applications, network architecture, and protected endpoint access management. Progent's recovery team uses advanced workgroup platforms to organize the complicated recovery process. Progent appreciates the urgency of working quickly, continuously, and in concert with a customer's managers and IT group to prioritize tasks and to put essential resources on line again as fast as possible.
- Data restoration: The work required to recover files damaged by a ransomware assault depends on the condition of the systems, the number of files that are encrypted, and which recovery techniques are required. Ransomware assaults can destroy key databases which, if not properly shut down, may need to be reconstructed from the beginning. This can include DNS and Active Directory (AD) databases. Microsoft Exchange and Microsoft SQL Server depend on Active Directory, and many ERP and other business-critical platforms depend on SQL Server. Often some detective work could be needed to locate clean data. For instance, non-encrypted OST files (Outlook Email Offline Folder Files) may exist on employees' PCs and laptops that were off line at the time of the attack. Progent's ProSight Data Protection Services offer Altaro VM Backup technology to protect against ransomware by leveraging Immutable Cloud Storage. This creates tamper-proof backup data that cannot be modified by anyone including root users.
- Implementing modern AV/ransomware protection: ProSight ASM utilizes SentinelOne's machine learning technology to offer small and mid-sized companies the benefits of the same AV tools deployed by some of the world's largest corporations such as Walmart, Visa, and NASDAQ. By providing real-time malware filtering, classification, mitigation, restoration and forensics in a single integrated platform, Progent's Active Security Monitoring lowers total cost of ownership, simplifies administration, and expedites resumption of operations. SentinelOne's next-generation endpoint protection engine incorporated in ProSight ASM was listed by Gartner Group as the "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner, dealer, and integrator. Learn about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery with SentinelOne technology.
- Negotiating a settlement with the threat actor (TA): Progent is experienced in negotiating ransom settlements with hackers. This calls for close co-operation with the victim and the insurance carrier, if any. Services consist of establishing the type of ransomware involved in the attack; identifying and establishing communications the hacker; verifying decryption tool; deciding on a settlement with the ransomware victim and the insurance carrier; establishing a settlement and schedule with the TA; checking compliance with anti-money laundering regulations; overseeing the crypto-currency transfer to the TA; acquiring, reviewing, and using the decryption utility; troubleshooting decryption problems; creating a clean environment; mapping and reconnecting drives to reflect exactly their pre-encryption state; and reprovisioning machines and software services.
- Forensics: This activity is aimed at uncovering the ransomware attack's progress across the targeted network from start to finish. This audit trail of the way a ransomware assault travelled within the network assists your IT staff to assess the impact and brings to light vulnerabilities in security policies or work habits that need to be corrected to avoid future breaches. Forensics entails the examination of all logs, registry, GPO, Active Directory (AD), DNS servers, routers, firewalls, schedulers, and basic Windows systems to detect anomalies. Forensics is commonly given a high priority by the insurance provider. Because forensic analysis can take time, it is vital that other important recovery processes like business continuity are performed concurrently. Progent has an extensive roster of information technology and data security professionals with the knowledge and experience needed to perform the work of containment, operational continuity, and data recovery without interfering with forensic analysis.
Progent's Qualifications
Progent has provided remote and onsite network services throughout the U.S. for over two decades and has been awarded Microsoft's Partner certification in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts includes professionals who have been awarded high-level certifications in foundation technology platforms including Cisco infrastructure, VMware virtualization, and popular Linux distros. Progent's cybersecurity consultants have earned industry-recognized certifications such as CISM, CISSP-ISSAP, CRISC, and CMMC 2.0. (See certifications earned by Progent consultants). Progent also offers guidance in financial and Enterprise Resource Planning software. This broad array of skills allows Progent to identify and integrate the undamaged parts of your information system following a ransomware assault and rebuild them rapidly into a functioning network. Progent has worked with top insurance carriers like Chubb to assist businesses recover from ransomware assaults.
Contact Progent for Ransomware Recovery Services in Reading
For ransomware recovery consulting services in the Reading area, call Progent at 800-462-8800 or visit Contact Progent.