Ransomware Hot Line: 800-462-8800

24x7 Remote Help from a Top-tier Ransomware Consultant
Ransomware 24x7 Hot LineRansomware requires time to steal its way through a network. For this reason, ransomware attacks are commonly unleashed on weekends and at night, when support staff may take longer to become aware of a break-in and are less able to organize a quick and forceful defense. The more lateral progress ransomware can achieve inside a target's network, the more time it will require to recover core IT services and damaged files and the more data can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is intended to guide organizations to carry out the urgent first step in mitigating a ransomware assault by putting out the fire. Progent's online ransomware engineers can assist organizations in the Hayward metro area to identify and isolate infected devices and guard undamaged assets from being compromised.

If your network has been breached by any version of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Services Offered in Hayward
Current strains of crypto-ransomware such as Ryuk, Sodinokibi, DopplePaymer, and Egregor encrypt online files and infiltrate any accessible backups. Files synched to the cloud can also be corrupted. For a vulnerable environment, this can make system restoration nearly impossible and basically throws the datacenter back to the beginning. So-called Threat Actors (TAs), the hackers behind a ransomware assault, demand a ransom payment for the decryption tools needed to recover scrambled files. Ransomware attacks also try to exfiltrate files and TAs require an additional settlement for not posting this data on the dark web. Even if you can restore your network to a tolerable point in time, exfiltration can pose a big problem according to the sensitivity of the stolen data.

The recovery process after a ransomware incursion involves several crucial phases, most of which can proceed in parallel if the response team has a sufficient number of people with the required experience.

  • Containment: This urgent initial step requires arresting the sideways progress of ransomware within your network. The more time a ransomware attack is allowed to go unrestricted, the more complex and more expensive the recovery effort. Because of this, Progent maintains a 24x7 Ransomware Hotline monitored by seasoned ransomware recovery experts. Containment activities consist of cutting off infected endpoints from the rest of network to block the contagion, documenting the IT system, and protecting entry points.
  • System continuity: This covers bringing back the network to a basic acceptable level of functionality with the shortest possible delay. This process is typically at the highest level of urgency for the victims of the ransomware assault, who often see it as an existential issue for their business. This activity also demands the widest range of IT abilities that cover domain controllers, DHCP servers, physical and virtual servers, desktops, laptops and smart phones, databases, productivity and line-of-business apps, network architecture, and secure remote access management. Progent's ransomware recovery team uses state-of-the-art workgroup tools to organize the complex recovery process. Progent understands the urgency of working rapidly, tirelessly, and in concert with a client's managers and network support group to prioritize tasks and to get essential resources back online as fast as feasible.
  • Data restoration: The work necessary to recover data impacted by a ransomware assault depends on the condition of the network, how many files are encrypted, and what recovery methods are needed. Ransomware attacks can take down key databases which, if not carefully closed, might have to be reconstructed from the beginning. This can include DNS and AD databases. Exchange and Microsoft SQL Server rely on AD, and many financial and other mission-critical platforms are powered by Microsoft SQL Server. Some detective work may be needed to locate undamaged data. For instance, non-encrypted OST files (Outlook Email Offline Folder Files) may exist on staff desktop computers and laptops that were off line during the assault. Progent's ProSight Data Protection Services utilize Altaro VM Backup technology to protect against ransomware attacks by leveraging Immutable Cloud Storage. This creates tamper-proof backup data that cannot be modified by any user including administrators or root users.
  • Implementing modern antivirus/ransomware defense: Progent's ProSight ASM uses SentinelOne's machine learning technology to offer small and medium-sized companies the advantages of the identical AV tools deployed by many of the world's largest enterprises including Netflix, Citi, and NASDAQ. By delivering real-time malware filtering, detection, containment, restoration and forensics in one integrated platform, Progent's ProSight Active Security Monitoring lowers total cost of ownership, simplifies management, and promotes rapid operational continuity. SentinelOne's next-generation endpoint protection (NGEP) built into in ProSight ASM was listed by Gartner Group as the "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner, dealer, and integrator. Read about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery with SentinelOne technology.
  • Negotiating a settlement with the hacker Progent is experienced in negotiating settlements with hackers. This calls for working closely with the victim and the insurance provider, if there is one. Services include establishing the kind of ransomware used in the attack; identifying and establishing communications the hacker; testing decryption capabilities; deciding on a settlement with the ransomware victim and the insurance carrier; negotiating a settlement amount and timeline with the hacker; confirming adherence to anti-money laundering sanctions; overseeing the crypto-currency transfer to the hacker; acquiring, learning, and operating the decryptor utility; debugging decryption problems; creating a clean environment; remapping and reconnecting datastores to reflect exactly their pre-encryption state; and recovering computers and services.
  • Forensics: This activity is aimed at discovering the ransomware attack's progress throughout the network from beginning to end. This audit trail of how a ransomware assault progressed through the network helps your IT staff to evaluate the impact and brings to light gaps in rules or processes that need to be rectified to avoid future breaches. Forensics involves the review of all logs, registry, Group Policy Object (GPO), Active Directory, DNS servers, routers, firewalls, schedulers, and basic Windows systems to look for anomalies. Forensic analysis is typically assigned a top priority by the cyber insurance carrier. Since forensic analysis can be time consuming, it is vital that other important recovery processes like operational resumption are pursued concurrently. Progent maintains a large team of IT and data security professionals with the knowledge and experience required to perform the work of containment, business continuity, and data restoration without disrupting forensics.
Progent's Background
Progent has delivered online and onsite IT services throughout the United States for more than 20 years and has earned Microsoft's Partner designation in the Datacenter and Cloud Productivity practice areas. Progent's roster of subject matter experts includes professionals who have earned advanced certifications in core technologies such as Cisco infrastructure, VMware virtualization, and popular Linux distros. Progent's cybersecurity consultants have earned internationally recognized certifications including CISM, CISSP-ISSAP, CRISC, and CMMC 2.0. (See certifications earned by Progent consultants). Progent also has top-tier support in financial and ERP software. This breadth of skills allows Progent to salvage and consolidate the surviving parts of your IT environment following a ransomware assault and reconstruct them quickly into a functioning network. Progent has collaborated with leading insurance carriers like Chubb to help organizations clean up after ransomware attacks.

Contact Progent for Ransomware System Restoration Consulting in Hayward
For ransomware recovery consulting in the Hayward area, call Progent at 800-462-8800 or go to Contact Progent.


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