Ransomware Hot Line: 800-462-8800

24x7 Remote Help from a Senior Ransomware Engineer
Ransomware 24x7 Hot LineRansomware needs time to work its way across a network. Because of this, ransomware attacks are typically unleashed on weekends and at night, when IT personnel may take longer to become aware of a break-in and are least able to mount a rapid and coordinated defense. The more lateral movement ransomware is able to make within a victim's system, the longer it will require to recover basic IT services and damaged files and the more information can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is designed to assist you to take the time-critical first phase in mitigating a ransomware attack by containing the malware. Progent's remote ransomware engineers can help businesses in the Greensboro metro area to identify and quarantine breached devices and guard clean assets from being penetrated.

If your network has been penetrated by any strain of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Expertise Available in Greensboro
Current strains of crypto-ransomware such as Ryuk, Sodinokibi, DopplePaymer, and Nephilim encrypt online data and attack any accessible system restores. Files synchronized to the cloud can also be corrupted. For a poorly defended network, this can make system recovery almost impossible and effectively sets the datacenter back to square one. So-called Threat Actors (TAs), the cybercriminals behind a ransomware assault, insist on a settlement payment for the decryptors needed to unlock scrambled data. Ransomware assaults also attempt to exfiltrate information and TAs require an additional settlement in exchange for not posting this data on the dark web. Even if you can rollback your network to a tolerable date in time, exfiltration can pose a big problem depending on the sensitivity of the stolen data.

The restoration work after a ransomware penetration involves several distinct stages, most of which can proceed concurrently if the recovery workgroup has enough members with the required experience.

  • Containment: This time-critical initial step requires arresting the sideways progress of the attack within your network. The more time a ransomware attack is permitted to run unchecked, the longer and more expensive the restoration effort. Because of this, Progent maintains a 24x7 Ransomware Hotline monitored by seasoned ransomware recovery engineers. Containment activities consist of isolating affected endpoint devices from the network to minimize the spread, documenting the IT system, and securing entry points.
  • System continuity: This involves bringing back the IT system to a minimal acceptable level of functionality with the least downtime. This process is usually the highest priority for the targets of the ransomware attack, who often perceive it to be a life-or-death issue for their company. This activity also requires the widest range of technical abilities that cover domain controllers, DHCP servers, physical and virtual machines, PCs, notebooks and mobile phones, databases, office and line-of-business apps, network architecture, and safe remote access. Progent's recovery experts use state-of-the-art collaboration tools to coordinate the multi-faceted restoration process. Progent appreciates the urgency of working quickly, tirelessly, and in unison with a customer's managers and IT staff to prioritize tasks and to put essential services back online as quickly as possible.
  • Data recovery: The effort required to restore files damaged by a ransomware assault varies according to the state of the systems, how many files are affected, and which restore techniques are needed. Ransomware assaults can destroy critical databases which, if not carefully shut down, may need to be rebuilt from scratch. This can apply to DNS and Active Directory databases. Exchange and SQL Server depend on Active Directory, and many financial and other mission-critical platforms are powered by SQL Server. Often some detective work could be needed to locate undamaged data. For instance, non-encrypted Outlook Email Offline Folder Files may have survived on employees' desktop computers and notebooks that were off line at the time of the ransomware attack. Progent's ProSight Data Protection Services utilize Altaro VM Backup technology to protect against ransomware via Immutable Cloud Storage. This produces tamper-proof data that cannot be modified by anyone including administrators.
  • Setting up modern antivirus/ransomware defense: Progent's ProSight Active Security Monitoring incorporates SentinelOne's machine learning technology to give small and medium-sized companies the advantages of the identical anti-virus tools implemented by many of the world's largest corporations including Netflix, Citi, and NASDAQ. By delivering in-line malware filtering, detection, mitigation, repair and analysis in one integrated platform, Progent's ProSight Active Security Monitoring reduces TCO, streamlines administration, and promotes rapid resumption of operations. SentinelOne's next-generation endpoint protection (NGEP) incorporated in Progent's ASM was ranked by Gartner Group as the industry's "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner, dealer, and integrator. Read about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery with SentinelOne technology.
  • Negotiation with the threat actor (TA): Progent has experience negotiating ransom settlements with threat actors. This calls for close co-operation with the victim and the insurance provider, if there is one. Services consist of determining the kind of ransomware used in the attack; identifying and establishing communications the hacker; testing decryption tool; budgeting a settlement with the victim and the cyber insurance carrier; establishing a settlement and timeline with the hacker; checking adherence to anti-money laundering regulations; overseeing the crypto-currency disbursement to the hacker; acquiring, reviewing, and operating the decryptor tool; debugging failed files; creating a pristine environment; remapping and connecting drives to reflect precisely their pre-attack state; and recovering physical and virtual devices and software services.
  • Forensics: This activity involves learning the ransomware assault's storyline across the network from beginning to end. This audit trail of the way a ransomware assault progressed through the network helps your IT staff to assess the damage and highlights shortcomings in policies or processes that need to be rectified to prevent future breaches. Forensics entails the examination of all logs, registry, GPO, Active Directory (AD), DNS servers, routers, firewalls, scheduled tasks, and core Windows systems to check for changes. Forensics is typically given a top priority by the insurance carrier. Because forensic analysis can take time, it is critical that other important recovery processes like operational continuity are performed concurrently. Progent has an extensive roster of IT and security experts with the knowledge and experience required to carry out the work of containment, operational continuity, and data restoration without disrupting forensic analysis.
Progent's Qualifications
Progent has delivered online and onsite IT services throughout the United States for over 20 years and has earned Microsoft's Partner certification in the Datacenter and Cloud Productivity practice areas. Progent's roster of subject matter experts includes professionals who have been awarded high-level certifications in core technologies including Cisco infrastructure, VMware virtualization, and popular Linux distros. Progent's data security experts have earned internationally recognized certifications including CISA, CISSP, GIAC, and CMMC 2.0. (See Progent's certifications). Progent also has top-tier support in financial and Enterprise Resource Planning application software. This breadth of expertise allows Progent to salvage and integrate the surviving pieces of your network after a ransomware assault and reconstruct them quickly into a functioning network. Progent has worked with leading insurance carriers like Chubb to assist businesses clean up after ransomware attacks.

Contact Progent for Ransomware System Recovery Consulting Services in Greensboro
For ransomware recovery expertise in the Greensboro area, phone Progent at 800-462-8800 or go to Contact Progent.


© 2002-2026 Progent Corporation. All rights reserved.