Ransomware Hot Line: 800-462-8800

24x7 Remote Access to a Top-tier Ransomware Consultant
Ransomware 24x7 Hot LineRansomware requires time to work its way through a target network. Because of this, ransomware attacks are commonly unleashed on weekends and at night, when support personnel are likely to take longer to recognize a penetration and are less able to organize a quick and forceful defense. The more lateral progress ransomware is able to achieve within a victim's system, the longer it will require to restore core operations and scrambled files and the more data can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is designed to guide you to carry out the urgent first phase in mitigating a ransomware attack by putting out the fire. Progent's online ransomware experts can help organizations in the San Francisco area to locate and quarantine breached servers and endpoints and guard undamaged resources from being penetrated.

If your network has been penetrated by any version of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Expertise Available in San Francisco
Current variants of ransomware such as Ryuk, Maze, DopplePaymer, and Nephilim encrypt online files and invade any available system restores and backups. Data synchronized to the cloud can also be impacted. For a vulnerable environment, this can make automated recovery nearly impossible and basically throws the IT system back to the beginning. So-called Threat Actors (TAs), the cybercriminals behind a ransomware attack, insist on a settlement payment in exchange for the decryptors needed to recover encrypted data. Ransomware attacks also attempt to steal (or "exfiltrate") files and TAs require an additional settlement for not posting this information on the dark web. Even if you are able to rollback your system to an acceptable date in time, exfiltration can pose a major problem depending on the sensitivity of the stolen data.

The restoration work after a ransomware breach involves several crucial stages, the majority of which can be performed in parallel if the recovery workgroup has enough people with the required experience.

  • Containment: This urgent initial response requires blocking the sideways spread of the attack within your network. The more time a ransomware attack is allowed to go unrestricted, the longer and more costly the recovery process. Recognizing this, Progent keeps a round-the-clock Ransomware Hotline staffed by seasoned ransomware response engineers. Containment activities include cutting off affected endpoint devices from the rest of network to minimize the contagion, documenting the IT system, and protecting entry points.
  • Operational continuity: This involves bringing back the network to a basic useful level of functionality with the least delay. This effort is usually the highest priority for the targets of the ransomware assault, who often perceive it to be a life-or-death issue for their company. This activity also requires the broadest array of technical abilities that cover domain controllers, DHCP servers, physical and virtual servers, desktops, laptops and mobile phones, databases, office and line-of-business applications, network topology, and secure endpoint access. Progent's ransomware recovery experts use advanced collaboration tools to organize the complicated recovery effort. Progent understands the urgency of working quickly, continuously, and in unison with a customer's managers and network support group to prioritize activity and to get vital services on line again as quickly as feasible.
  • Data recovery: The effort required to recover data impacted by a ransomware assault depends on the state of the systems, how many files are affected, and which restore methods are required. Ransomware attacks can destroy critical databases which, if not carefully closed, may need to be rebuilt from the beginning. This can include DNS and Active Directory (AD) databases. Microsoft Exchange and Microsoft SQL Server rely on Active Directory, and many ERP and other business-critical applications depend on SQL Server. Some detective work could be required to find clean data. For instance, undamaged OST files may have survived on staff desktop computers and laptops that were not connected at the time of the ransomware assault. Progent's ProSight Data Protection Services utilize Altaro VM Backup technology to protect against ransomware by leveraging Immutable Cloud Storage. This produces tamper-proof backup data that cannot be modified by any user including root users.
  • Implementing modern antivirus/ransomware defense: Progent's ProSight Active Security Monitoring incorporates SentinelOne's behavioral analysis technology to offer small and mid-sized businesses the benefits of the identical anti-virus tools implemented by many of the world's biggest enterprises such as Netflix, Visa, and Salesforce. By delivering in-line malware blocking, detection, containment, recovery and analysis in one integrated platform, ProSight Active Security Monitoring reduces total cost of ownership, streamlines management, and expedites recovery. SentinelOne's next-generation endpoint protection (NGEP) built into in Progent's Active Security Monitoring was listed by Gartner Group as the industry's "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, reseller, and integrator. Find out about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery with SentinelOne technology.
  • Negotiation with the threat actor (TA): Progent has experience negotiating settlements with hackers. This requires working closely with the victim and the insurance provider, if any. Activities consist of establishing the kind of ransomware involved in the assault; identifying and making contact with the hacker; verifying decryption tool; deciding on a settlement amount with the ransomware victim and the cyber insurance provider; establishing a settlement amount and schedule with the hacker; checking compliance with anti-money laundering regulations; overseeing the crypto-currency payment to the TA; receiving, reviewing, and operating the decryption tool; debugging failed files; creating a pristine environment; remapping and connecting drives to reflect exactly their pre-encryption state; and recovering computers and services.
  • Forensic analysis: This process involves learning the ransomware attack's progress throughout the targeted network from start to finish. This history of how a ransomware assault travelled within the network assists you to assess the impact and highlights weaknesses in security policies or processes that need to be corrected to avoid later break-ins. Forensics involves the review of all logs, registry, GPO, Active Directory (AD), DNS, routers, firewalls, scheduled tasks, and core Windows systems to check for anomalies. Forensic analysis is commonly given a high priority by the cyber insurance carrier. Because forensics can be time consuming, it is vital that other key activities such as operational resumption are pursued concurrently. Progent maintains a large roster of information technology and data security professionals with the knowledge and experience required to perform activities for containment, operational resumption, and data restoration without disrupting forensic analysis.
Progent's Background
Progent has provided remote and onsite IT services across the U.S. for more than 20 years and has been awarded Microsoft's Partner designation in the Datacenter and Cloud Productivity competencies. Progent's team of SMEs includes consultants who have earned high-level certifications in foundation technology platforms such as Cisco infrastructure, VMware virtualization, and popular Linux distros. Progent's cybersecurity consultants have earned prestigious certifications including CISM, CISSP-ISSAP, GIAC, and CMMC 2.0. (Refer to certifications earned by Progent consultants). Progent also offers guidance in financial and Enterprise Resource Planning application software. This scope of skills allows Progent to salvage and consolidate the surviving parts of your information system after a ransomware intrusion and rebuild them quickly into a functioning network. Progent has collaborated with leading cyber insurance carriers like Chubb to assist organizations clean up after ransomware assaults.

Contact Progent for Ransomware Recovery Services in San Francisco
For ransomware recovery consulting in the San Francisco area, phone Progent at 800-462-8800 or visit Contact Progent.


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