Ransomware Hot Line: 800-462-8800

24x7 Online Help from a Senior Ransomware Consultant
Ransomware 24x7 Hot LineRansomware requires time to work its way across a network. Because of this, ransomware attacks are typically unleashed on weekends and at night, when IT staff are likely to take longer to become aware of a break-in and are least able to organize a rapid and forceful response. The more lateral progress ransomware can make inside a target's system, the more time it takes to restore core IT services and damaged files and the more data can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is designed to guide you to take the time-critical first phase in mitigating a ransomware assault by containing the malware. Progent's remote ransomware experts can assist organizations in the Downers Grove metro area to locate and quarantine breached devices and guard undamaged assets from being compromised.

If your network has been breached by any strain of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Expertise Offered in Downers Grove
Modern variants of ransomware such as Ryuk, Maze, DopplePaymer, and Egregor encrypt online files and invade any accessible backups. Files synched to the cloud can also be impacted. For a vulnerable environment, this can make automated recovery almost impossible and effectively knocks the IT system back to the beginning. Threat Actors (TAs), the cybercriminals behind a ransomware assault, demand a settlement payment in exchange for the decryption tools required to unlock scrambled files. Ransomware assaults also attempt to steal (or "exfiltrate") files and TAs require an additional settlement for not posting this information on the dark web. Even if you can restore your network to a tolerable point in time, exfiltration can be a big issue according to the nature of the downloaded information.

The recovery work after a ransomware incursion involves several crucial stages, most of which can be performed in parallel if the response workgroup has enough members with the necessary experience.

  • Quarantine: This urgent first step requires blocking the sideways spread of ransomware across your IT system. The longer a ransomware assault is permitted to run unchecked, the more complex and more expensive the restoration process. Because of this, Progent keeps a 24x7 Ransomware Hotline staffed by veteran ransomware response experts. Containment activities consist of cutting off infected endpoint devices from the network to restrict the contagion, documenting the IT system, and securing entry points.
  • System continuity: This involves restoring the network to a basic acceptable level of functionality with the shortest possible downtime. This process is usually the top priority for the victims of the ransomware attack, who often perceive it to be a life-or-death issue for their business. This project also requires the broadest range of technical skills that span domain controllers, DHCP servers, physical and virtual servers, PCs, laptops and smart phones, databases, productivity and line-of-business apps, network topology, and secure endpoint access. Progent's recovery team uses state-of-the-art workgroup platforms to coordinate the complicated restoration effort. Progent understands the importance of working rapidly, tirelessly, and in unison with a client's managers and network support staff to prioritize activity and to put critical resources back online as quickly as feasible.
  • Data recovery: The effort required to restore files damaged by a ransomware assault depends on the state of the systems, the number of files that are affected, and which recovery methods are required. Ransomware assaults can destroy critical databases which, if not properly closed, might have to be rebuilt from the beginning. This can include DNS and Active Directory (AD) databases. Exchange and SQL Server rely on Active Directory, and many manufacturing and other mission-critical applications depend on SQL Server. Some detective work may be needed to locate undamaged data. For instance, non-encrypted OST files may exist on staff desktop computers and notebooks that were off line during the ransomware assault. Progent's ProSight Data Protection Services utilize Altaro VM Backup tools to protect against ransomware attacks by leveraging Immutable Cloud Storage. This produces tamper-proof backup data that cannot be erased or modified by anyone including administrators.
  • Implementing advanced AV/ransomware protection: Progent's ProSight ASM utilizes SentinelOne's behavioral analysis technology to give small and mid-sized businesses the benefits of the identical AV technology implemented by many of the world's largest corporations including Walmart, Citi, and NASDAQ. By delivering in-line malware filtering, classification, mitigation, repair and forensics in a single integrated platform, ProSight Active Security Monitoring cuts total cost of ownership, streamlines management, and expedites recovery. SentinelOne's next-generation endpoint protection (NGEP) built into in Progent's ASM was ranked by Gartner Group as the industry's "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, reseller, and integrator. Read about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery with SentinelOne technology.
  • Negotiating a settlement with the threat actor (TA): Progent is experienced in negotiating ransom settlements with threat actors. This requires working closely with the victim and the insurance provider, if there is one. Services consist of establishing the type of ransomware involved in the assault; identifying and making contact with the hacker persona; testing decryption capabilities; budgeting a settlement with the ransomware victim and the insurance provider; establishing a settlement amount and schedule with the hacker; checking compliance with anti-money laundering sanctions; overseeing the crypto-currency disbursement to the hacker; receiving, reviewing, and using the decryptor utility; debugging decryption problems; building a pristine environment; remapping and reconnecting datastores to match precisely their pre-attack state; and reprovisioning machines and services.
  • Forensics: This process involves uncovering the ransomware assault's storyline throughout the targeted network from start to finish. This history of how a ransomware assault travelled through the network assists your IT staff to evaluate the impact and brings to light vulnerabilities in security policies or processes that should be rectified to prevent later breaches. Forensics entails the review of all logs, registry, Group Policy Object, Active Directory, DNS, routers, firewalls, scheduled tasks, and core Windows systems to check for anomalies. Forensic analysis is typically assigned a top priority by the cyber insurance carrier. Because forensics can be time consuming, it is vital that other important recovery processes like operational resumption are executed concurrently. Progent has a large team of IT and security experts with the knowledge and experience needed to perform the work of containment, operational resumption, and data restoration without interfering with forensics.
Progent's Background
Progent has delivered remote and onsite IT services throughout the United States for more than 20 years and has earned Microsoft's Partner certification in the Datacenter and Cloud Productivity practice areas. Progent's team of subject matter experts (SMEs) includes consultants who have been awarded high-level certifications in foundation technology platforms including Cisco infrastructure, VMware virtualization, and popular distributions of Linux. Progent's data security experts have earned prestigious certifications including CISM, CISSP, GIAC, and CMMC 2.0. (See Progent's certifications). Progent also has top-tier support in financial management and Enterprise Resource Planning software. This scope of expertise allows Progent to salvage and integrate the undamaged pieces of your IT environment after a ransomware attack and rebuild them quickly into a functioning network. Progent has worked with top insurance providers like Chubb to assist organizations recover from ransomware attacks.

Contact Progent for Ransomware Cleanup Services in Downers Grove
For ransomware system recovery services in the Downers Grove metro area, call Progent at 800-462-8800 or go to Contact Progent.


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