Ransomware Hot Line: 800-462-8800
24x7 Remote Access to a Top-tier Ransomware Engineer
Ransomware requires time to work its way through a target network. Because of this, ransomware assaults are typically unleashed on weekends and at night, when IT personnel may take longer to become aware of a penetration and are less able to mount a quick and forceful defense. The more lateral progress ransomware is able to achieve within a victim's system, the more time it takes to restore basic IT services and scrambled files and the more information can be stolen and posted to the dark web.
Progent's Ransomware Hot Line is designed to guide you to complete the urgent first step in responding to a ransomware attack by putting out the fire. Progent's online ransomware experts can assist organizations in the Honolulu area to locate and isolate infected servers and endpoints and protect undamaged assets from being penetrated.
If your system has been breached by any strain of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.
Progent's Ransomware Response Services Available in Honolulu
Modern strains of crypto-ransomware like Ryuk, Sodinokibi, Netwalker, and Nephilim encrypt online files and infiltrate any accessible backups. Data synched to the cloud can also be impacted. For a vulnerable environment, this can make automated recovery almost impossible and effectively throws the IT system back to square one. So-called Threat Actors (TAs), the hackers behind a ransomware attack, demand a ransom fee in exchange for the decryption tools needed to unlock encrypted data. Ransomware attacks also try to steal (or "exfiltrate") information and TAs require an extra settlement for not posting this data or selling it. Even if you can rollback your network to an acceptable point in time, exfiltration can pose a major issue depending on the nature of the downloaded information.
The recovery process subsequent to ransomware breach involves a number of distinct stages, most of which can be performed concurrently if the response workgroup has a sufficient number of people with the necessary experience.
- Containment: This urgent first response involves blocking the sideways spread of the attack across your IT system. The longer a ransomware attack is allowed to go unchecked, the longer and more costly the recovery process. Recognizing this, Progent keeps a round-the-clock Ransomware Hotline monitored by seasoned ransomware recovery experts. Quarantine activities include isolating affected endpoint devices from the rest of network to minimize the spread, documenting the IT system, and protecting entry points.
- System continuity: This covers bringing back the IT system to a minimal useful degree of functionality with the least downtime. This process is typically at the highest level of urgency for the victims of the ransomware attack, who often perceive it to be a life-or-death issue for their company. This activity also demands the broadest array of IT abilities that span domain controllers, DHCP servers, physical and virtual servers, PCs, laptops and mobile phones, databases, productivity and line-of-business apps, network architecture, and protected remote access. Progent's ransomware recovery team uses state-of-the-art workgroup tools to organize the complex restoration process. Progent understands the importance of working quickly, tirelessly, and in concert with a customer's managers and IT group to prioritize tasks and to put critical services on line again as quickly as feasible.
- Data restoration: The work required to recover files damaged by a ransomware assault varies according to the state of the systems, how many files are encrypted, and what recovery methods are needed. Ransomware assaults can destroy key databases which, if not gracefully closed, might have to be rebuilt from the beginning. This can apply to DNS and AD databases. Microsoft Exchange and SQL Server depend on AD, and many manufacturing and other business-critical platforms are powered by SQL Server. Some detective work may be needed to locate undamaged data. For example, undamaged OST files (Outlook Email Offline Folder Files) may exist on staff PCs and laptops that were off line during the ransomware attack. Progent's ProSight Data Protection Services utilize Altaro VM Backup tools to protect against ransomware via Immutable Cloud Storage. This creates tamper-proof backup data that cannot be erased or modified by anyone including root users.
- Deploying modern AV/ransomware protection: Progent's ProSight Active Security Monitoring incorporates SentinelOne's behavioral analysis technology to give small and medium-sized businesses the advantages of the identical anti-virus tools used by many of the world's biggest corporations such as Walmart, Citi, and Salesforce. By providing in-line malware filtering, classification, mitigation, repair and analysis in one integrated platform, Progent's Active Security Monitoring lowers total cost of ownership, streamlines administration, and promotes rapid resumption of operations. SentinelOne's next-generation endpoint protection (NGEP) built into in ProSight Active Security Monitoring was listed by Gartner Group as the industry's "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, reseller, and integrator. Learn about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense with SentinelOne technology.
- Negotiation with the threat actor (TA): Progent is experienced in negotiating settlements with hackers. This calls for close co-operation with the victim and the insurance carrier, if any. Services include determining the kind of ransomware used in the assault; identifying and establishing communications the hacker; testing decryption capabilities; deciding on a settlement with the ransomware victim and the cyber insurance provider; negotiating a settlement amount and timeline with the hacker; confirming adherence to anti-money laundering regulations; overseeing the crypto-currency disbursement to the hacker; receiving, reviewing, and operating the decryption tool; debugging decryption problems; creating a clean environment; remapping and connecting datastores to reflect exactly their pre-encryption condition; and restoring physical and virtual devices and software services.
- Forensics: This process involves uncovering the ransomware assault's storyline throughout the targeted network from beginning to end. This history of how a ransomware assault progressed through the network assists your IT staff to assess the impact and uncovers vulnerabilities in policies or processes that should be rectified to prevent later breaches. Forensics involves the review of all logs, registry, Group Policy Object (GPO), AD, DNS servers, routers, firewalls, schedulers, and basic Windows systems to look for variations. Forensics is typically given a high priority by the insurance provider. Since forensic analysis can be time consuming, it is critical that other important recovery processes like business continuity are pursued in parallel. Progent has a large team of information technology and data security professionals with the knowledge and experience required to carry out activities for containment, business continuity, and data recovery without disrupting forensic analysis.
Progent's Qualifications
Progent has provided online and onsite IT services across the U.S. for more than two decades and has earned Microsoft's Partner certification in the Datacenter and Cloud Productivity competencies. Progent's roster of SMEs includes professionals who have been awarded high-level certifications in foundation technology platforms such as Cisco infrastructure, VMware virtualization, and popular Linux distros. Progent's cybersecurity consultants have earned industry-recognized certifications including CISA, CISSP, CRISC, and CMMC 2.0. (See Progent's certifications). Progent also has guidance in financial and ERP applications. This broad array of skills gives Progent the ability to salvage and integrate the surviving pieces of your network following a ransomware assault and reconstruct them rapidly into a functioning system. Progent has worked with leading insurance carriers like Chubb to help organizations recover from ransomware assaults.
Contact Progent for Ransomware Cleanup Expertise in Honolulu
For ransomware recovery consulting in the Honolulu area, phone Progent at 800-462-8800 or see Contact Progent.