Ransomware Hot Line: 800-462-8800
24x7 Online Help from a Senior Ransomware Consultant
Ransomware requires time to steal its way across a network. For this reason, ransomware assaults are commonly unleashed on weekends and at night, when IT staff may be slower to recognize a breach and are least able to mount a rapid and coordinated response. The more lateral progress ransomware can achieve within a victim's system, the more time it will require to recover core operations and scrambled files and the more information can be stolen and posted to the dark web.
Progent's Ransomware Hot Line is designed to help you to complete the time-critical first phase in responding to a ransomware attack by stopping the bleeding. Progent's remote ransomware experts can assist businesses in the Minnetonka area to identify and quarantine breached devices and guard clean resources from being penetrated.
If your network has been penetrated by any strain of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.
Progent's Ransomware Recovery Expertise Available in Minnetonka
Current strains of crypto-ransomware like Ryuk, Maze, Netwalker, and Egregor encrypt online files and invade any available backups. Data synched to the cloud can also be corrupted. For a vulnerable network, this can make system recovery almost impossible and basically knocks the datacenter back to the beginning. So-called Threat Actors (TAs), the cybercriminals responsible for ransomware assault, insist on a settlement fee in exchange for the decryptors required to unlock encrypted files. Ransomware attacks also try to exfiltrate information and TAs require an additional ransom in exchange for not posting this information on the dark web. Even if you are able to rollback your network to an acceptable point in time, exfiltration can pose a major problem depending on the sensitivity of the stolen information.
The recovery work after a ransomware incursion has a number of distinct phases, most of which can be performed concurrently if the response team has a sufficient number of people with the necessary skill sets.
- Containment: This urgent initial step involves blocking the lateral progress of ransomware across your IT system. The longer a ransomware assault is allowed to run unrestricted, the longer and more costly the restoration process. Because of this, Progent keeps a round-the-clock Ransomware Hotline staffed by veteran ransomware recovery experts. Quarantine processes include isolating affected endpoint devices from the network to restrict the contagion, documenting the IT system, and securing entry points.
- Operational continuity: This involves bringing back the network to a basic acceptable level of capability with the shortest possible delay. This process is typically at the highest level of urgency for the targets of the ransomware attack, who often see it as an existential issue for their business. This activity also requires the widest range of technical abilities that cover domain controllers, DHCP servers, physical and virtual machines, PCs, laptops and smart phones, databases, office and line-of-business apps, network topology, and secure endpoint access management. Progent's recovery experts use advanced collaboration platforms to coordinate the complicated restoration process. Progent understands the importance of working quickly, continuously, and in unison with a client's managers and IT staff to prioritize activity and to put vital resources on line again as quickly as possible.
- Data recovery: The effort necessary to restore files damaged by a ransomware attack depends on the condition of the systems, the number of files that are encrypted, and which recovery methods are required. Ransomware assaults can take down key databases which, if not carefully shut down, might need to be rebuilt from scratch. This can include DNS and AD databases. Exchange and SQL Server rely on Active Directory, and many ERP and other business-critical platforms are powered by SQL Server. Some detective work could be required to find clean data. For example, non-encrypted OST files may exist on employees' desktop computers and laptops that were off line at the time of the ransomware assault. Progent's ProSight Data Protection Services utilize Altaro VM Backup technology to protect against ransomware by leveraging Immutable Cloud Storage. This creates tamper-proof data that cannot be erased or modified by anyone including root users.
- Deploying modern antivirus/ransomware defense: Progent's ProSight Active Security Monitoring utilizes SentinelOne's machine learning technology to give small and mid-sized businesses the advantages of the same AV tools deployed by many of the world's largest corporations including Netflix, Visa, and Salesforce. By providing in-line malware blocking, detection, containment, recovery and analysis in one integrated platform, Progent's Active Security Monitoring reduces TCO, streamlines administration, and promotes rapid recovery. SentinelOne's next-generation endpoint protection (NGEP) incorporated in Progent's ProSight Active Security Monitoring was ranked by Gartner Group as the industry's "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner, reseller, and integrator. Learn about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense with SentinelOne technology.
- Negotiating a settlement with the threat actor (TA): Progent is experienced in negotiating ransom settlements with threat actors. This calls for close co-operation with the ransomware victim and the cyber insurance provider, if any. Services consist of determining the kind of ransomware used in the assault; identifying and making contact with the hacker; verifying decryption tool; budgeting a settlement with the victim and the cyber insurance carrier; negotiating a settlement and schedule with the TA; checking adherence to anti-money laundering sanctions; overseeing the crypto-currency disbursement to the TA; acquiring, reviewing, and using the decryption utility; debugging failed files; creating a clean environment; mapping and reconnecting drives to reflect exactly their pre-encryption state; and reprovisioning physical and virtual devices and software services.
- Forensic analysis: This activity involves discovering the ransomware attack's storyline across the network from start to finish. This history of the way a ransomware assault progressed within the network helps you to evaluate the damage and uncovers shortcomings in rules or processes that should be rectified to prevent later breaches. Forensics entails the examination of all logs, registry, Group Policy Object, AD, DNS, routers, firewalls, scheduled tasks, and basic Windows systems to look for anomalies. Forensic analysis is usually assigned a top priority by the cyber insurance provider. Since forensic analysis can take time, it is vital that other key recovery processes such as operational continuity are pursued in parallel. Progent has a large team of IT and security experts with the knowledge and experience required to perform the work of containment, business resumption, and data recovery without disrupting forensics.
Progent's Background
Progent has provided online and on-premises IT services across the U.S. for over 20 years and has been awarded Microsoft's Partner designation in the Datacenter and Cloud Productivity competencies. Progent's roster of subject matter experts includes consultants who have earned advanced certifications in core technology platforms such as Cisco networking, VMware, and popular distributions of Linux. Progent's data security consultants have earned prestigious certifications such as CISM, CISSP, GIAC, and CMMC 2.0. (See certifications earned by Progent consultants). Progent also has guidance in financial management and Enterprise Resource Planning software. This breadth of expertise gives Progent the ability to identify and integrate the undamaged parts of your network after a ransomware attack and reconstruct them rapidly into a functioning network. Progent has worked with top insurance providers like Chubb to assist organizations recover from ransomware assaults.
Contact Progent for Ransomware Recovery Expertise in Minnetonka
For ransomware cleanup expertise in the Minnetonka metro area, phone Progent at 800-462-8800 or visit Contact Progent.