Ransomware Hot Line: 800-462-8800
24x7 Online Help from a Top-tier Ransomware Consultant
Ransomware needs time to steal its way through a network. Because of this, ransomware attacks are commonly launched on weekends and late at night, when IT personnel may be slower to recognize a penetration and are less able to mount a quick and coordinated response. The more lateral progress ransomware can manage within a target's network, the longer it will require to recover basic operations and damaged files and the more data can be exfiltrated to the dark web.
Progent's Ransomware Hot Line is designed to help you to complete the urgent first phase in responding to a ransomware assault by containing the malware. Progent's online ransomware engineers can help businesses in the Manchester metro area to locate and quarantine breached devices and protect undamaged resources from being penetrated.
If your system has been penetrated by any strain of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.
Progent's Ransomware Response Services Offered in Manchester
Current strains of ransomware such as Ryuk, Maze, Netwalker, and Egregor encrypt online data and infiltrate any accessible system restores and backups. Data synchronized to the cloud can also be corrupted. For a vulnerable network, this can make system restoration almost impossible and effectively sets the datacenter back to square one. So-called Threat Actors (TAs), the hackers responsible for ransomware assault, demand a settlement payment in exchange for the decryption tools required to unlock scrambled files. Ransomware assaults also attempt to steal (or "exfiltrate") information and hackers require an additional payment for not posting this data on the dark web. Even if you can restore your network to a tolerable date in time, exfiltration can pose a big problem depending on the sensitivity of the downloaded information.
The restoration process subsequent to ransomware attack involves a number of distinct phases, most of which can proceed concurrently if the recovery team has a sufficient number of members with the necessary experience.
- Quarantine: This time-critical first step requires blocking the lateral spread of ransomware across your network. The more time a ransomware attack is permitted to run unrestricted, the longer and more costly the recovery effort. Recognizing this, Progent maintains a 24x7 Ransomware Hotline staffed by veteran ransomware response engineers. Quarantine activities include cutting off affected endpoints from the rest of network to minimize the spread, documenting the environment, and protecting entry points.
- System continuity: This involves bringing back the IT system to a minimal useful degree of functionality with the least downtime. This effort is typically the highest priority for the targets of the ransomware assault, who often perceive it to be a life-or-death issue for their company. This activity also demands the widest array of IT abilities that cover domain controllers, DHCP servers, physical and virtual servers, desktops, laptops and mobile phones, databases, office and mission-critical applications, network topology, and safe remote access management. Progent's recovery experts use state-of-the-art workgroup tools to organize the complicated recovery process. Progent appreciates the urgency of working rapidly, tirelessly, and in unison with a client's managers and IT group to prioritize activity and to get essential services back online as quickly as possible.
- Data restoration: The effort necessary to recover files damaged by a ransomware attack varies according to the condition of the systems, the number of files that are encrypted, and what recovery methods are needed. Ransomware attacks can destroy key databases which, if not carefully closed, may need to be reconstructed from the beginning. This can include DNS and AD databases. Microsoft Exchange and SQL Server depend on AD, and many manufacturing and other mission-critical applications are powered by Microsoft SQL Server. Often some detective work could be needed to locate undamaged data. For instance, undamaged OST files may have survived on staff desktop computers and notebooks that were off line at the time of the ransomware attack. Progent's ProSight Data Protection Services offer Altaro VM Backup tools to defend against ransomware by leveraging Immutable Cloud Storage. This creates tamper-proof data that cannot be erased or modified by anyone including administrators or root users.
- Implementing modern antivirus/ransomware protection: Progent's ProSight ASM utilizes SentinelOne's machine learning technology to offer small and mid-sized businesses the benefits of the same anti-virus technology deployed by some of the world's biggest enterprises including Walmart, Visa, and Salesforce. By delivering in-line malware blocking, detection, containment, restoration and forensics in one integrated platform, ProSight ASM reduces total cost of ownership, streamlines administration, and promotes rapid operational continuity. SentinelOne's next-generation endpoint protection (NGEP) built into in ProSight Active Security Monitoring was ranked by Gartner Group as the industry's "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner, dealer, and integrator. Learn about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense with SentinelOne technology.
- Negotiation with the threat actor (TA): Progent has experience negotiating settlements with threat actors. This requires working closely with the ransomware victim and the insurance carrier, if there is one. Activities consist of determining the kind of ransomware involved in the attack; identifying and establishing communications the hacker; verifying decryption capabilities; budgeting a settlement with the victim and the cyber insurance carrier; establishing a settlement and timeline with the TA; confirming compliance with anti-money laundering (AML) sanctions; overseeing the crypto-currency transfer to the TA; acquiring, learning, and operating the decryptor tool; troubleshooting decryption problems; creating a pristine environment; remapping and reconnecting datastores to reflect exactly their pre-encryption state; and reprovisioning machines and services.
- Forensics: This process involves learning the ransomware assault's progress across the network from beginning to end. This audit trail of the way a ransomware attack progressed through the network assists you to assess the damage and uncovers vulnerabilities in rules or processes that need to be rectified to prevent future break-ins. Forensics involves the review of all logs, registry, GPO, Active Directory, DNS servers, routers, firewalls, scheduled tasks, and basic Windows systems to check for variations. Forensic analysis is usually assigned a top priority by the insurance carrier. Since forensics can be time consuming, it is essential that other important activities like operational resumption are pursued in parallel. Progent maintains a large team of IT and cybersecurity professionals with the knowledge and experience needed to carry out activities for containment, business resumption, and data restoration without disrupting forensic analysis.
Progent's Background
Progent has delivered remote and on-premises IT services across the U.S. for more than 20 years and has been awarded Microsoft's Partner designation in the Datacenter and Cloud Productivity competencies. Progent's team of SMEs includes professionals who have earned advanced certifications in core technology platforms such as Cisco networking, VMware, and popular distributions of Linux. Progent's data security experts have earned prestigious certifications such as CISA, CISSP-ISSAP, CRISC, and CMMC 2.0. (Refer to Progent's certifications). Progent also offers guidance in financial and Enterprise Resource Planning software. This scope of expertise allows Progent to identify and integrate the undamaged parts of your network following a ransomware attack and rebuild them rapidly into a functioning system. Progent has collaborated with top cyber insurance carriers like Chubb to help businesses recover from ransomware attacks.
Contact Progent for Ransomware Cleanup Consulting in Manchester
For ransomware cleanup services in the Manchester area, call Progent at 800-462-8800 or see Contact Progent.