Ransomware Hot Line: 800-462-8800

24x7 Online Access to a Senior Ransomware Engineer
Ransomware 24x7 Hot LineRansomware needs time to work its way across a network. For this reason, ransomware attacks are typically unleashed on weekends and late at night, when support personnel may be slower to become aware of a breach and are least able to mount a quick and coordinated defense. The more lateral movement ransomware can achieve inside a target's system, the more time it will require to restore core IT services and scrambled files and the more data can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is intended to guide you to complete the time-critical first phase in mitigating a ransomware assault by putting out the fire. Progent's remote ransomware experts can assist organizations in the Tucson metro area to identify and quarantine breached devices and protect clean resources from being penetrated.

If your system has been breached by any version of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Expertise Offered in Tucson
Modern variants of crypto-ransomware like Ryuk, Sodinokibi, Netwalker, and Egregor encrypt online data and infiltrate any accessible backups. Data synchronized to the cloud can also be corrupted. For a poorly defended environment, this can make automated restoration nearly impossible and effectively sets the IT system back to the beginning. Threat Actors (TAs), the hackers behind a ransomware attack, insist on a ransom fee for the decryptors required to unlock scrambled data. Ransomware assaults also attempt to exfiltrate files and hackers require an additional settlement for not publishing this data or selling it. Even if you are able to restore your network to an acceptable date in time, exfiltration can be a major issue depending on the sensitivity of the stolen information.

The recovery work subsequent to ransomware attack has a number of distinct stages, the majority of which can be performed concurrently if the recovery team has enough members with the necessary experience.

  • Quarantine: This urgent first response involves blocking the sideways progress of the attack across your IT system. The longer a ransomware attack is permitted to run unchecked, the more complex and more expensive the recovery process. Recognizing this, Progent keeps a round-the-clock Ransomware Hotline staffed by seasoned ransomware response engineers. Containment processes consist of cutting off affected endpoints from the rest of network to minimize the spread, documenting the IT system, and securing entry points.
  • System continuity: This involves bringing back the network to a minimal useful level of functionality with the least downtime. This effort is usually the top priority for the victims of the ransomware attack, who often perceive it to be an existential issue for their business. This project also demands the widest array of IT skills that cover domain controllers, DHCP servers, physical and virtual servers, desktops, notebooks and smart phones, databases, productivity and mission-critical applications, network topology, and safe remote access. Progent's recovery team uses state-of-the-art collaboration platforms to coordinate the complicated recovery process. Progent appreciates the importance of working quickly, tirelessly, and in concert with a client's management and IT group to prioritize activity and to put vital services on line again as fast as possible.
  • Data restoration: The effort required to restore files impacted by a ransomware assault depends on the state of the network, how many files are affected, and which restore methods are required. Ransomware attacks can take down key databases which, if not properly closed, might need to be rebuilt from scratch. This can include DNS and Active Directory (AD) databases. Exchange and SQL Server depend on AD, and many financial and other mission-critical applications depend on SQL Server. Some detective work could be required to locate clean data. For example, undamaged OST files (Outlook Email Offline Folder Files) may exist on employees' PCs and laptops that were off line at the time of the ransomware assault. Progent's ProSight Data Protection Services utilize Altaro VM Backup technology to protect against ransomware via Immutable Cloud Storage. This produces tamper-proof backup data that cannot be erased or modified by anyone including administrators.
  • Deploying advanced antivirus/ransomware protection: ProSight ASM uses SentinelOne's machine learning technology to offer small and mid-sized businesses the advantages of the same AV technology deployed by many of the world's largest enterprises including Netflix, Visa, and Salesforce. By delivering real-time malware blocking, detection, containment, restoration and forensics in one integrated platform, Progent's ASM lowers TCO, simplifies administration, and promotes rapid resumption of operations. SentinelOne's next-generation endpoint protection engine incorporated in Progent's ProSight ASM was ranked by Gartner Group as the "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner, dealer, and integrator. Read about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery with SentinelOne technology.
  • Negotiating a settlement with the threat actor (TA): Progent is experienced in negotiating settlements with threat actors. This requires close co-operation with the victim and the cyber insurance carrier, if any. Services include determining the kind of ransomware involved in the assault; identifying and making contact with the hacker persona; testing decryption tool; budgeting a settlement amount with the victim and the cyber insurance carrier; negotiating a settlement amount and timeline with the hacker; confirming compliance with anti-money laundering regulations; carrying out the crypto-currency payment to the TA; receiving, learning, and using the decryption tool; troubleshooting decryption problems; creating a clean environment; remapping and reconnecting drives to reflect precisely their pre-encryption state; and restoring physical and virtual devices and services.
  • Forensic analysis: This process is aimed at learning the ransomware attack's progress throughout the targeted network from start to finish. This audit trail of the way a ransomware assault progressed through the network assists your IT staff to assess the impact and brings to light gaps in security policies or work habits that should be rectified to avoid later break-ins. Forensics involves the examination of all logs, registry, GPO, Active Directory (AD), DNS servers, routers, firewalls, schedulers, and core Windows systems to check for changes. Forensics is usually given a high priority by the cyber insurance provider. Because forensic analysis can be time consuming, it is critical that other important activities such as operational resumption are executed concurrently. Progent has an extensive team of information technology and data security experts with the knowledge and experience needed to carry out activities for containment, business resumption, and data recovery without disrupting forensic analysis.
Progent's Background
Progent has delivered online and onsite IT services throughout the U.S. for over 20 years and has earned Microsoft's Partner certification in the Datacenter and Cloud Productivity practice areas. Progent's roster of subject matter experts includes consultants who have been awarded advanced certifications in core technology platforms including Cisco networking, VMware, and popular distributions of Linux. Progent's data security consultants have earned prestigious certifications such as CISM, CISSP, GIAC, and CMMC 2.0. (Refer to certifications earned by Progent consultants). Progent also offers top-tier support in financial and ERP software. This scope of expertise allows Progent to identify and integrate the undamaged parts of your IT environment following a ransomware attack and rebuild them rapidly into a functioning system. Progent has collaborated with top cyber insurance providers like Chubb to help organizations recover from ransomware attacks.

Contact Progent for Ransomware System Restoration Consulting Services in Tucson
For ransomware recovery consulting in the Tucson area, phone Progent at 800-462-8800 or go to Contact Progent.


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