Ransomware Hot Line: 800-462-8800

24x7 Online Access to a Top-tier Ransomware Engineer
Ransomware 24x7 Hot LineRansomware requires time to steal its way through a target network. Because of this, ransomware assaults are commonly launched on weekends and late at night, when support personnel may take longer to become aware of a break-in and are least able to mount a rapid and coordinated response. The more lateral movement ransomware can manage inside a victim's network, the longer it will require to recover basic IT services and scrambled files and the more data can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is intended to help organizations to carry out the urgent first step in mitigating a ransomware assault by containing the malware. Progent's online ransomware engineers can help businesses in the Minneapolis area to locate and quarantine infected servers and endpoints and protect clean resources from being compromised.

If your system has been penetrated by any strain of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Expertise Offered in Minneapolis
Modern strains of crypto-ransomware like Ryuk, Sodinokibi, Netwalker, and Nephilim encrypt online files and invade any available system restores and backups. Files synchronized to the cloud can also be corrupted. For a vulnerable network, this can make automated restoration nearly impossible and basically throws the IT system back to square one. So-called Threat Actors (TAs), the cybercriminals behind a ransomware assault, insist on a settlement payment for the decryptors needed to unlock scrambled data. Ransomware attacks also try to exfiltrate files and TAs demand an extra ransom in exchange for not publishing this data on the dark web. Even if you can restore your system to a tolerable date in time, exfiltration can pose a big issue according to the sensitivity of the downloaded data.

The recovery work subsequent to ransomware incursion involves a number of crucial phases, the majority of which can proceed in parallel if the response workgroup has enough members with the required skill sets.

  • Quarantine: This time-critical first response involves blocking the sideways progress of the attack within your network. The longer a ransomware assault is permitted to go unrestricted, the longer and more costly the restoration effort. Because of this, Progent keeps a 24x7 Ransomware Hotline monitored by seasoned ransomware recovery engineers. Quarantine processes consist of cutting off affected endpoint devices from the network to restrict the spread, documenting the environment, and protecting entry points.
  • Operational continuity: This involves bringing back the network to a minimal acceptable level of capability with the shortest possible delay. This process is typically the highest priority for the targets of the ransomware attack, who often see it as a life-or-death issue for their company. This activity also demands the widest array of IT skills that cover domain controllers, DHCP servers, physical and virtual machines, PCs, notebooks and mobile phones, databases, productivity and mission-critical apps, network topology, and secure endpoint access management. Progent's ransomware recovery team uses state-of-the-art collaboration tools to organize the multi-faceted restoration process. Progent understands the importance of working rapidly, tirelessly, and in concert with a customer's managers and network support staff to prioritize tasks and to get essential services on line again as quickly as possible.
  • Data recovery: The work required to restore files damaged by a ransomware attack depends on the state of the network, how many files are encrypted, and which recovery techniques are required. Ransomware assaults can take down critical databases which, if not carefully shut down, may need to be rebuilt from scratch. This can apply to DNS and Active Directory databases. Microsoft Exchange and Microsoft SQL Server rely on AD, and many financial and other mission-critical applications are powered by Microsoft SQL Server. Often some detective work may be required to find clean data. For example, non-encrypted OST files (Outlook Email Offline Folder Files) may exist on employees' PCs and notebooks that were not connected at the time of the ransomware assault. Progent's ProSight Data Protection Services offer Altaro VM Backup tools to protect against ransomware attacks by leveraging Immutable Cloud Storage. This creates tamper-proof data that cannot be modified by anyone including administrators.
  • Setting up modern antivirus/ransomware defense: Progent's ProSight Active Security Monitoring utilizes SentinelOne's machine learning technology to offer small and medium-sized companies the benefits of the same AV technology deployed by many of the world's biggest corporations such as Walmart, Visa, and Salesforce. By providing in-line malware blocking, classification, mitigation, recovery and forensics in one integrated platform, Progent's ProSight ASM lowers total cost of ownership, simplifies administration, and promotes rapid resumption of operations. SentinelOne's next-generation endpoint protection engine incorporated in Progent's ASM was ranked by Gartner Group as the "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner, reseller, and integrator. Read about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense with SentinelOne technology.
  • Negotiation with the hacker Progent is experienced in negotiating settlements with hackers. This requires close co-operation with the victim and the insurance carrier, if any. Activities include establishing the kind of ransomware involved in the attack; identifying and making contact with the hacker persona; verifying decryption tool; budgeting a settlement amount with the ransomware victim and the cyber insurance provider; establishing a settlement and schedule with the hacker; checking compliance with anti-money laundering (AML) regulations; overseeing the crypto-currency payment to the TA; receiving, reviewing, and using the decryption utility; troubleshooting failed files; building a clean environment; mapping and reconnecting datastores to match precisely their pre-attack state; and restoring computers and services.
  • Forensics: This process is aimed at learning the ransomware attack's progress across the targeted network from beginning to end. This history of how a ransomware attack travelled within the network helps your IT staff to assess the impact and highlights gaps in policies or work habits that need to be corrected to avoid later break-ins. Forensics involves the review of all logs, registry, Group Policy Object, Active Directory, DNS, routers, firewalls, schedulers, and core Windows systems to look for changes. Forensic analysis is commonly given a top priority by the cyber insurance provider. Since forensic analysis can be time consuming, it is essential that other important activities such as operational continuity are executed in parallel. Progent maintains a large team of IT and cybersecurity experts with the knowledge and experience needed to carry out activities for containment, business resumption, and data restoration without disrupting forensic analysis.
Progent's Qualifications
Progent has delivered online and onsite IT services throughout the U.S. for more than 20 years and has earned Microsoft's Partner certification in the Datacenter and Cloud Productivity practice areas. Progent's roster of subject matter experts (SMEs) includes professionals who have earned high-level certifications in foundation technology platforms including Cisco infrastructure, VMware, and popular distributions of Linux. Progent's data security consultants have earned industry-recognized certifications such as CISA, CISSP, CRISC, and CMMC 2.0. (Refer to Progent's certifications). Progent also offers top-tier support in financial and ERP applications. This broad array of expertise allows Progent to identify and integrate the undamaged pieces of your network following a ransomware intrusion and reconstruct them rapidly into an operational system. Progent has collaborated with top insurance providers like Chubb to assist businesses clean up after ransomware attacks.

Contact Progent for Ransomware System Recovery Consulting in Minneapolis
For ransomware cleanup consulting services in the Minneapolis metro area, call Progent at 800-462-8800 or see Contact Progent.


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