Ransomware Hot Line: 800-462-8800
24x7 Online Help from a Senior Ransomware Engineer
Ransomware needs time to work its way across a target network. For this reason, ransomware assaults are commonly launched on weekends and late at night, when IT staff may be slower to recognize a penetration and are least able to organize a quick and coordinated response. The more lateral movement ransomware is able to make within a target's system, the longer it will require to recover core IT services and damaged files and the more data can be exfiltrated to the dark web.
Progent's Ransomware Hot Line is intended to assist organizations to take the urgent first step in responding to a ransomware assault by containing the malware. Progent's online ransomware experts can help organizations in the Pasadena metro area to identify and quarantine infected servers and endpoints and guard clean assets from being penetrated.
If your network has been breached by any strain of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.
Progent's Ransomware Recovery Expertise Offered in Pasadena
Modern variants of crypto-ransomware such as Ryuk, Sodinokibi, DopplePaymer, and Nephilim encrypt online data and invade any accessible system restores. Files synchronized to the cloud can also be impacted. For a poorly defended network, this can make automated recovery nearly impossible and basically throws the IT system back to square one. Threat Actors (TAs), the cybercriminals responsible for ransomware assault, insist on a settlement fee in exchange for the decryptors needed to unlock encrypted files. Ransomware attacks also attempt to exfiltrate information and hackers require an additional payment in exchange for not posting this data on the dark web. Even if you can rollback your network to a tolerable date in time, exfiltration can be a big problem according to the sensitivity of the stolen information.
The restoration work subsequent to ransomware penetration involves several distinct phases, most of which can be performed in parallel if the response workgroup has enough members with the necessary experience.
- Containment: This time-critical first step involves blocking the sideways progress of ransomware across your IT system. The more time a ransomware attack is permitted to go unrestricted, the more complex and more expensive the restoration process. Recognizing this, Progent keeps a 24x7 Ransomware Hotline monitored by seasoned ransomware response engineers. Quarantine activities include cutting off infected endpoint devices from the network to restrict the contagion, documenting the environment, and securing entry points.
- Operational continuity: This involves restoring the network to a basic acceptable degree of capability with the shortest possible downtime. This process is usually the top priority for the targets of the ransomware attack, who often see it as a life-or-death issue for their business. This activity also requires the widest array of technical skills that cover domain controllers, DHCP servers, physical and virtual machines, PCs, laptops and smart phones, databases, office and mission-critical apps, network architecture, and safe remote access. Progent's ransomware recovery experts use advanced collaboration tools to coordinate the complex restoration effort. Progent appreciates the importance of working rapidly, tirelessly, and in unison with a client's managers and network support staff to prioritize activity and to get vital services on line again as fast as possible.
- Data restoration: The effort required to restore data damaged by a ransomware attack depends on the condition of the network, the number of files that are encrypted, and what restore methods are required. Ransomware attacks can take down pivotal databases which, if not properly shut down, might have to be reconstructed from scratch. This can include DNS and AD databases. Microsoft Exchange and Microsoft SQL Server depend on Active Directory, and many manufacturing and other mission-critical platforms depend on SQL Server. Some detective work could be needed to locate undamaged data. For example, non-encrypted OST files may exist on staff desktop computers and laptops that were not connected at the time of the assault. Progent's ProSight Data Protection Services offer Altaro VM Backup technology to defend against ransomware via Immutable Cloud Storage. This produces tamper-proof backup data that cannot be erased or modified by any user including administrators.
- Implementing advanced AV/ransomware defense: Progent's Active Security Monitoring incorporates SentinelOne's behavioral analysis technology to give small and mid-sized businesses the advantages of the same AV tools implemented by some of the world's largest corporations including Netflix, Visa, and Salesforce. By delivering real-time malware blocking, detection, mitigation, repair and analysis in one integrated platform, Progent's Active Security Monitoring cuts TCO, streamlines administration, and promotes rapid operational continuity. SentinelOne's next-generation endpoint protection engine incorporated in ProSight Active Security Monitoring was listed by Gartner Group as the industry's "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner, reseller, and integrator. Learn about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery with SentinelOne technology.
- Negotiation with the threat actor (TA): Progent has experience negotiating settlements with hackers. This requires close co-operation with the victim and the insurance provider, if any. Activities consist of establishing the type of ransomware involved in the assault; identifying and establishing communications the hacker; verifying decryption capabilities; deciding on a settlement with the ransomware victim and the insurance carrier; negotiating a settlement amount and timeline with the hacker; checking compliance with anti-money laundering (AML) regulations; overseeing the crypto-currency payment to the hacker; receiving, learning, and operating the decryptor tool; troubleshooting decryption problems; building a clean environment; remapping and connecting drives to match exactly their pre-attack condition; and recovering machines and software services.
- Forensics: This activity is aimed at uncovering the ransomware assault's storyline throughout the targeted network from start to finish. This history of how a ransomware attack travelled through the network helps your IT staff to evaluate the damage and brings to light vulnerabilities in security policies or work habits that need to be rectified to avoid future breaches. Forensics involves the review of all logs, registry, Group Policy Object (GPO), AD, DNS, routers, firewalls, schedulers, and basic Windows systems to detect anomalies. Forensics is usually given a top priority by the cyber insurance provider. Since forensics can take time, it is vital that other important activities like operational resumption are performed in parallel. Progent maintains an extensive roster of IT and data security professionals with the skills needed to carry out the work of containment, business continuity, and data restoration without disrupting forensic analysis.
Progent's Qualifications
Progent has delivered remote and on-premises network services across the United States for over 20 years and has been awarded Microsoft's Partner certification in the Datacenter and Cloud Productivity practice areas. Progent's team of subject matter experts (SMEs) includes professionals who have been awarded high-level certifications in core technologies including Cisco infrastructure, VMware, and major distributions of Linux. Progent's data security experts have earned industry-recognized certifications including CISM, CISSP-ISSAP, CRISC, and CMMC 2.0. (Refer to certifications earned by Progent consultants). Progent also offers guidance in financial management and Enterprise Resource Planning applications. This breadth of skills allows Progent to identify and consolidate the undamaged parts of your network after a ransomware assault and rebuild them rapidly into a functioning network. Progent has worked with top insurance carriers like Chubb to help organizations recover from ransomware assaults.
Contact Progent for Ransomware System Recovery Consulting in Pasadena
For ransomware recovery services in the Pasadena area, phone Progent at 800-462-8800 or go to Contact Progent.