Ransomware Hot Line: 800-462-8800
24x7 Remote Access to a Top-tier Ransomware Engineer
Ransomware requires time to steal its way across a target network. For this reason, ransomware attacks are commonly unleashed on weekends and at night, when support staff are likely to be slower to recognize a breach and are less able to mount a quick and forceful response. The more lateral movement ransomware is able to make inside a target's system, the longer it will require to restore core operations and damaged files and the more data can be stolen and posted to the dark web.
Progent's Ransomware Hot Line is intended to guide you to complete the time-critical first phase in mitigating a ransomware assault by stopping the bleeding. Progent's online ransomware experts can help businesses in the Arlington metro area to identify and isolate infected servers and endpoints and protect clean assets from being compromised.
If your system has been penetrated by any strain of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.
Progent's Ransomware Response Expertise Offered in Arlington
Current variants of ransomware such as Ryuk, Sodinokibi, Netwalker, and Egregor encrypt online files and infiltrate any available system restores and backups. Data synchronized to the cloud can also be impacted. For a poorly defended environment, this can make automated restoration nearly impossible and effectively sets the datacenter back to square one. Threat Actors (TAs), the cybercriminals behind a ransomware assault, insist on a settlement fee for the decryptors required to unlock scrambled files. Ransomware assaults also try to exfiltrate information and TAs require an additional settlement for not posting this information or selling it. Even if you are able to restore your system to a tolerable point in time, exfiltration can pose a big issue depending on the nature of the stolen information.
The recovery process after a ransomware attack involves a number of distinct stages, the majority of which can be performed concurrently if the response workgroup has a sufficient number of people with the necessary skill sets.
- Quarantine: This time-critical initial response requires arresting the sideways spread of the attack within your network. The longer a ransomware assault is allowed to go unrestricted, the more complex and more expensive the restoration process. Recognizing this, Progent keeps a round-the-clock Ransomware Hotline monitored by veteran ransomware recovery experts. Quarantine activities consist of isolating infected endpoint devices from the network to restrict the contagion, documenting the IT system, and protecting entry points.
- System continuity: This involves restoring the network to a basic acceptable level of functionality with the shortest possible delay. This effort is usually the top priority for the victims of the ransomware assault, who often perceive it to be a life-or-death issue for their business. This activity also demands the widest array of IT abilities that cover domain controllers, DHCP servers, physical and virtual machines, PCs, laptops and smart phones, databases, office and line-of-business applications, network topology, and secure endpoint access. Progent's ransomware recovery experts use state-of-the-art collaboration tools to coordinate the complex restoration effort. Progent appreciates the urgency of working rapidly, continuously, and in unison with a client's managers and network support staff to prioritize tasks and to get critical services on line again as quickly as possible.
- Data recovery: The work required to restore data impacted by a ransomware assault depends on the condition of the network, how many files are encrypted, and what recovery techniques are needed. Ransomware assaults can take down critical databases which, if not gracefully shut down, might have to be reconstructed from scratch. This can include DNS and Active Directory databases. Microsoft Exchange and Microsoft SQL Server rely on Active Directory, and many manufacturing and other business-critical platforms are powered by SQL Server. Often some detective work may be required to locate undamaged data. For example, non-encrypted Outlook Email Offline Folder Files may have survived on staff PCs and laptops that were not connected during the ransomware attack. Progent's ProSight Data Protection Services utilize Altaro VM Backup tools to defend against ransomware attacks by leveraging Immutable Cloud Storage. This creates tamper-proof backup data that cannot be erased or modified by anyone including root users.
- Implementing modern AV/ransomware protection: Progent's Active Security Monitoring incorporates SentinelOne's machine learning technology to give small and medium-sized businesses the advantages of the same anti-virus technology deployed by many of the world's biggest corporations including Netflix, Citi, and Salesforce. By delivering in-line malware blocking, identification, mitigation, recovery and forensics in a single integrated platform, Progent's ProSight Active Security Monitoring lowers TCO, simplifies management, and expedites resumption of operations. SentinelOne's next-generation endpoint protection engine built into in Progent's ProSight ASM was ranked by Gartner Group as the "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, reseller, and integrator. Learn about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery with SentinelOne technology.
- Negotiation with the threat actor (TA): Progent is experienced in negotiating settlements with threat actors. This requires working closely with the ransomware victim and the insurance carrier, if any. Services include establishing the type of ransomware used in the attack; identifying and establishing communications the hacker; testing decryption capabilities; budgeting a settlement with the victim and the insurance provider; establishing a settlement amount and schedule with the hacker; checking compliance with anti-money laundering (AML) sanctions; carrying out the crypto-currency disbursement to the TA; acquiring, reviewing, and operating the decryption utility; troubleshooting failed files; creating a pristine environment; remapping and reconnecting datastores to match precisely their pre-attack state; and recovering computers and services.
- Forensic analysis: This process involves discovering the ransomware attack's storyline throughout the targeted network from beginning to end. This audit trail of the way a ransomware assault travelled within the network assists you to evaluate the impact and highlights vulnerabilities in rules or processes that should be corrected to prevent future breaches. Forensics entails the review of all logs, registry, Group Policy Object, AD, DNS, routers, firewalls, schedulers, and basic Windows systems to detect anomalies. Forensics is usually given a top priority by the cyber insurance provider. Because forensic analysis can be time consuming, it is vital that other key recovery processes such as business continuity are pursued in parallel. Progent maintains a large roster of information technology and security professionals with the knowledge and experience needed to perform activities for containment, business continuity, and data restoration without disrupting forensic analysis.
Progent's Background
Progent has delivered remote and on-premises network services throughout the United States for over two decades and has earned Microsoft's Partner designation in the Datacenter and Cloud Productivity practice areas. Progent's roster of subject matter experts includes professionals who have been awarded advanced certifications in foundation technologies such as Cisco infrastructure, VMware, and major Linux distros. Progent's data security consultants have earned internationally recognized certifications including CISA, CISSP, GIAC, and CMMC 2.0. (See certifications earned by Progent consultants). Progent also has top-tier support in financial management and Enterprise Resource Planning applications. This broad array of expertise allows Progent to salvage and integrate the undamaged pieces of your network following a ransomware intrusion and rebuild them rapidly into a viable system. Progent has collaborated with top cyber insurance providers like Chubb to assist organizations recover from ransomware attacks.
Contact Progent for Ransomware Recovery Consulting Services in Arlington
For ransomware recovery services in the Arlington metro area, phone Progent at 800-462-8800 or go to Contact Progent.